Colour Clad Profiles Ltd Anmeldelser 

DONT work for these they don’t treat staff well and break promises for orders

Extremely bad service, no communication about repeated delays of delivery and now no response at all. Now past the delivery date again and now with no response I will have no choice but to take a legal path.
Very very very disappointing. Do not use!

AVOID!!! My products were ordered end of June 2026 for 2-3 weeks delivery as promised by Josh and I was chased multiple times the week prior to finalise it all and make the payment. Josh was rather helpful I have to say and I trusted his judgment that all will be with us as promised.

As soon as I made the payment, most of the communication stopped and here we are around 7-8 weeks later with my money gone and no goods(apart of the brackets) delivered… I have been promised multiple delivery dates, but nothing was delivered. And no updates are being communicated to me either… no updates from anyone and currently being officially avoided by the whole team.

This is not acceptable and is delaying our 69 flats project massively as we can’t start work on the balconies.

Did not expect this from a "family run" company...

Extremely disappointing – order still not delivered after almost 8 weeks

I would strongly advise anyone considering ordering from Colour Clad Profiles to think carefully about the delivery and customer service they may receive.

I placed my order on 5 June 2026, with an original estimated delivery date of 24 June. The order was not delivered.

After repeatedly chasing the company, I was eventually given a confirmed delivery date of 22 July, which was then cancelled. I was subsequently told it would be delivered on 23 July. On that date, I was informed that the cladding had actually been manufactured in the wrong colour and therefore could not be delivered.

Since then, I have had to repeatedly chase for updates. On 13 August I was told that the replacement had been completed and was available for dispatch, with delivery being targeted for the week commencing 17 August.

It is now 19 August and the goods still have not been delivered.

I have been contacting the company virtually every day since 14 August by telephone and email simply trying to get a firm delivery date. Even getting a straightforward answer about when the goods will actually arrive has proved extremely difficult.

The most frustrating part is the repeated promises and lack of follow-through. Dates have been given, then missed, followed by further assurances and more waiting.

The materials are required for building works, and the ongoing delay has caused significant disruption to the project. The building has remained exposed to the recent wet weather considerably longer than it should have.

I have now formally requested cancellation and a full refund, but the company has indicated that because the goods are bespoke they do not consider cancellation/refund straightforward. This is despite the substantial delay, the original goods being manufactured in the wrong colour, multiple failed delivery commitments and the replacement order still not being delivered.

I was also offered £45 + VAT as a goodwill gesture towards delivery costs, which I do not consider an adequate resolution given the circumstances.

At this point, my experience has been extremely disappointing. The issue isn't simply that the order is late, it is the combination of the length of the delay, incorrect manufacture, missed delivery commitments and the amount of chasing required just to obtain basic information.

Nearly eight weeks after the original delivery date, I still don't have the goods.

I sincerely hope Colour Clad Profiles resolves this, but based on my experience so far, I would not currently recommend them if reliable delivery and communication are important to you.

Order made on the 9/7/26 after been told upto 10 days for delivery, after lots of emails and phone calls made (all documented) we were repeatedly lied to regarding the delivery, eventually a date was given for delivery 14/8/26 some 36 days after the order, on this date we were called at 11-30 in the morning to be told the delivery driver had handed in his notice half way into the journey, turned around and heading back to the yard ? Unfortunately my project manager had made arrangements to complete the work and help unload the lorry , at this point and being the client I immediately cancelled the order , the job hasn’t been completed yet and the cost have increased regarding the wasted time , not sure how a business is allowed to operate like this , I have given one star and that for the FABRICATED lies we were told , at first very convincing ,

Not Good with customer communication

The delivery date was messed around with.. they took our £1,700+ payment then I had to harass them for a delivery date!
The excuse was they changed address/building - not the customers issue!
They didn't advise of delays that were possible!
They only sent one delivery person when they had been advised in writing on their own form AND when they called to check we were expecting the delivery that we couldn't help unload!

The only good thing about the delivery was the polite and courteous driver/delivery man KEVIN

My builder now has to come on his weekend to do my roof replacement, instead of doing in the decent dry weather there is now a possibility of rain!

Kept me in the loop with the delivery, checking if I was free. Thanks Bear

Awesome 👌 job driver was fantastic

Happy , good service

A* Service great and fast delivery

Bear was really helpful

Driver was extremely polite and professional. Worked extremely late to ensure we received our delivery. Excellent service from our driver Bear.

Bear delivered on time

On time, very courteous delivery guy, Bear was very helpful

Excellent customer service, very helpful. Bear made sure we were happy with product.

Do not buy from this company. Before I placed my order for PIR insulated roof panels, I was explicitly told delivery would take 7–14 days. As soon as they took my money, the timeline magically jumped to a month and a half. When I tried to cancel (well within 7 days of ordering)—they refused to issue a full refund and forced a 10% "admin fee," withholding 10% of my money for their own deceptive practice. They failed to disclose that this was a prefabricated/made-to-order item beforehand just to trap customers with cancellation fees. Utterly shameless behavior. Save yourself the stress and buy elsewhere.