Cocoon Sofa Beds Anmeldelser 652

TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We ordered a new sofa bed with Cocoon, following a recommendation from Which? We are really pleased with the new sofa bed. The quality is excellent and the fabric we chose really works well. The tea... Vis mer

Vurdert til 5 av 5 stjerner

I found the Cocoon customer service to be second to none. When Empire delivered my sofa they were unable to assemble it, and as I could not store it I asked them to take it away. Next day someone fr... Vis mer

Vurdert til 1 av 5 stjerner

Ordered sofa end of Jan to be told 28 days to be delivered. It's now mid March and still no sofa or update. Left several messages and spoken to customer service team but no one seems able to tell me w... Vis mer

Vurdert til 5 av 5 stjerner

I love my giant sofa, even though it's a deeper mustard than the yellow I hoped for. Its very comfortable to sit on - haven't tried it as a bed yet. I was surprised at the depth of it (about 6ins more... Vis mer

Informasjon om virksomheten

  1. Sofabutikk
  2. Møbelbutikk
  3. Ombygger

Skrevet av virksomheten

Cocoon sofa bed offers a deeper pocket sprung mattress for a deeper sleep. We are a sleep focused company and our designs were built for the commercial marketplace, nightly use and made to last. Our exclusive easy 'one touch' opening mechanism means anyone can set up their bed with ease, so easy even a child can do it! Our corner sofa beds have been especially designed to take even more weight, if this is important for you, sleeping on a Cocoon means everyone can rest easy. Designed deliberately for easy delivery in mind, with sections that are simple to clip together, with the long term benefit of customers being able to replace a single part if needed, rather than needing to buy a whole new sofa bed. New eco Interior designer XL touch books with large swatches makes choosing your fabric even simpler. More than 98% of our customer reviews, show they have received their hand made sofa bed within our 28 day promise, and we believe we are the fastest in the UK for made to order sofa beds! Try before you buy, visit a Cocoon showroom, if you live too far or you're just too busy, make the most of our 14 Night Sleep Trial - where you can return your Cocoon for any reason. UK customer team available 7 days a week.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

652 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Excellent sofa bed

Excellent sofa bed and really impressed by the service. Craig was super helpful and showing us the different models and we are super happy with the Alice 3-seater that we purchased. Comfortable to sit on as a sofa and also unusually comfortable to use as a bed. Would recommend! :)

5. januar 2025
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Thanks Tom, I will make sure Craig hears about your review!

Vurdert til 5 av 5 stjerner

Great service!

We helped my mum order a sofa bed Xmas time that we were aware wouldn’t be coming for a number of weeks. Craig helped us organise a loaner bed in the mean time which we needed so a carer could come to stay to allow my dad to come out of respite care and come home. The delivery guys delivered it so quickly and were great with my mum explaining to her how it works etc which we are very grateful for. Great system where we can now swap the loaner for the one we ordered once it’s ready to be delivered. Thanks so much Craig for your on line help and the delivery guys Jake and colleague (so sorry I didn’t know his name!) much appreciated

31. desember 2024
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Thank you for the review Samantha. I'm so glad that were able to help and go the extra mile for your family. I will let Craig, Jake (and it was likely Rob) know your kind feedback!

Vurdert til 5 av 5 stjerner

The most amazing sofa bed!

I cannot recommend Michael and the Cocoon Sofa Beds team enough!!
Literally a week before Xmas I was severely let down by another company that delivered half of my sofa and the rest went missing. I was told it would be delivered April 2025!!
As you can imagine, I was very distraught. Had just moved into my new home with my son after a divorce a week before Xmas and wanted to make sure I had a sofa for us and the family visiting to sit on.
Michael was AMAZING!!!! He talked me through my tears and booked a FaceTime call the following day to show me what he had in the showroom. True to his word he called me dead on time and luckily for me, the brand new sofa bed that I originally wanted was in stock and in the colour I wanted! It was meant to be and I believe everything happens for a reason.

It was delivered within 3 days! The delivery guy, Rob, was amazing! He bought the sofa bed in, set it up and showed me how it worked. He even took all the packaging away.

I will one thousand percent recommend Michael and his team and will be forever grateful that they ‘saved my Christmas’
Plus, it’s the most fabulous sofa bed and super comfy!
About to order the footstool to match!

Don’t look any further than these sofa beds! They’re amazing!! Many thanks Lauren

20. desember 2024
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Thank you so much, Lauren, for your glowing review! ⭐ We’re absolutely delighted that Michael and the team could turn things around for you just in time for Christmas—it sounds like the perfect bit of festive magic! 🎄

It’s wonderful to hear that everything aligned so well, from the showroom FaceTime to speedy delivery (big shoutout to Rob for going the extra mile!). We’re thrilled you love your new sofa bed and a matching footstool will complete the set!

Thank you for trusting us during such an important time—we’re so glad we could help make your first Christmas in your new home extra special. 💛

Vurdert til 5 av 5 stjerner

Brilliant sofa bed, lovely people.

I rang Cocoon the week before Christmas, in a bit of a panic because another company had let me down, and I needed a sofa bed for my daughter to sleep on for Christmas! They had an Alice two seater in stock, and promised it would be with me in time.

They were incredibly helpful about making sure the bed would fit up my narrow, steep stairs and delightfully reassuring and unfazed by my tail spin anxiety!

Sure enough, the sofa turned up in time and fits perfectly in my tiny, ancient cottage. It’s beautifully made and a superbly clever mechanism. And - best of all - my children have pronounced it comfortable to sleep on!

I could not be more impressed with Cocoon. It’s a fabulous product, clever design and very well made, sold by friendly helpful people who probably aren’t Santa’s elves, but they definitely felt like they might be!!

23. desember 2024
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Thank you so much, Vicki and Niall, for your lovely review! ⭐ We're so happy we could swoop in and save the day just in time for Christmas! Narrow, steep stairs and tiny cottages are no match for the Cocoon team—it sounds like the Alice Two-Seater has found its perfect home.

We're thrilled your children found it comfy to sleep on and that our team could ease your pre-Christmas stress (we try our best, but maybe there's a little elf magic involved after all 🎅✨).

Enjoy your fabulous new sofa bed, and thank you for your kind words!

Vurdert til 5 av 5 stjerner

I cannot recommend this company enough

I cannot recommend this company enough. We ordered our sofa bed in the Black Friday sale which included free shipping. We were kept up to date at every point of the process of manufacture to shipping. The sofa bed was passed to a courier to deliver but unfortunately they weren’t able to deliver until the new year and we were expecting it for Xmas. Naturally we were disappointed but we live in the North of Scotland so understood and this was not Cocoon’s fault. However I received the most wonderful phone call the night I discovered we wouldn’t have it for Christmas. Craig at Cocoon said they were hiring a van and coming to Glasgow to collect and deliver before Christmas after all! Rob delivered the sofa bed and popped it together the weekend before Xmas day. We are so grateful for the absolutely wonderful customer service and the sofa bed itself is the right balance of comfort and support. We absolutely love it and would 100% buy from this company again. Don’t hesitate to buy from these guys!

21. desember 2024
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Thank you so much for your wonderful review! 😊 We’re absolutely thrilled to hear how much you love your new Cocoon sofa bed and that it’s the perfect balance of comfort and support.
It’s fantastic to hear our team were able to make it all happen just in time for Christmas 🎄 – we know how important that was! Your kind words mean the world to us.
Thank you again for choosing Cocoon! (Rob drove from Portsmouth to northern Scotland - making him our 'Cocoon' Santa!)

Vurdert til 4 av 5 stjerner

Great apart from delivery timing communication

Everything about the service from choosing the sofa at the display showroom, the quality of the sofa and the delivery men who built it when it arrived was excellent.
My only gripe was regarding the delivery timings. We had an initial delivery slot date that was just over a month after purchase and were impressed with how quick that would be. But as that delivery date was approaching I wasn't receiving any updates of progress. It required me clicking through on the delivery tracker email to discover that with a few days to go my delivery slot had been delayed by a month without receiving any kind of email notification stating this. And as that new date approached, the date looked to slip a few days from what was initially indicated, again without any real update.
In the end it all worked out fine but more transparency of the delivery process and proactive communication when things are delayed would have been appreciated.

11. november 2024
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Svar fra Cocoon Sofa Beds

Thank you so much for your thoughtful feedback! We're delighted to hear that you were impressed with the showroom experience, the quality of your sofa, and the excellent work of our delivery team. 😊
We’re sorry for the lack of proactive communication regarding your delivery timings, we are looking in to this, as we strive to give full updates at all times.

We’re so glad everything worked out in the end, and we hope you’re loving your new Cocoon! If you have any further suggestions, we’d love to hear from you! 🛋️✨

Vurdert til 5 av 5 stjerner

My sofa bed arrived this morning

My sofa bed arrived this morning, bright and early (fabulously early start for the very pleasant deliverers). It was installed quickly and efficiently and I was clearly shown how to operate it. Now I'm lying on it and it's so comfortable! And so chic!! Thank you for your hard work in making it before Christmas 😊

23. desember 2024
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Thank you so much for your lovely review! 🌟 We're thrilled to hear that your sofa bed arrived bright and early and that you're already enjoying its comfort and chic design. 🛋️✨ A big shoutout to our delivery team for making it a smooth experience too!

It’s wonderful to know it made it in time for Christmas 🎄—thank you for trusting us with your Christmas sleeping arrangements! 😊

Vurdert til 5 av 5 stjerner

Our beautiful new sofa chair

Early delivery on our beautiful new sofa chair. It looks wonderful!... just what we wanted! So happy with our choice. Great decision to purchase this versatile piece of furniture. So many fabrics to choose from and very helpful staff. First rate communication through the whole process.

10. desember 2024
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Thank you so much for your lovely feedback! 😊 We're delighted to hear you're happy with your beautiful new sofa chair—it’s such a versatile choice, fitting in any little nook or cranny! 🛋️✨ We're glad you enjoyed the fabric selection and found our team helpful. Have a super 2025 with your new Cocoon!

Vurdert til 3 av 5 stjerner

Quality of delivery and set up lacking

I brought a returned bed to reduce the delivery lead time but it still took 2 months to deliver & after getting back from my long Spanish Autum break i found out that the fixtures were not correct and the slotting of the two sofa elements results in one or other being 1 cm off the floor. Quality of delivery and set up needs to match the excellent quality of the sofa itself.

28. august 2024
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Svar fra Cocoon Sofa Beds

Hi Paula. Your review has confused us slightly! We had received your preferred delivery timings and did our best to work with these (you asked for a delivery before September 5th, and we delivered on August 28th). All of our sofa beds go through a thorough quality control, both at the factory, and also with all clearance products, so we would not expect you to have any misalignment concerns.
Please can you contact our service team for support, as the sofa bed may just need to be check to make sure the fixings are connected.
Tel. 0800 246 1740

Vurdert til 5 av 5 stjerner

Prefer firmer beds like this one

Prefer firmer beds like this one. This was very firm, maybe too firm for a chair. Narrow too, ideal for me but could be a little wider for larger sizes.

16. oktober 2024
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Svar fra Cocoon Sofa Beds

Thank you for the review Terrance! So pleased you like our pocket-sprung mattress! The bed is a 70cm width, making the chair bed only 90cm in total width, able to tuck in most nooks.

Vurdert til 5 av 5 stjerner

Quick delivery and good quality…

Quick delivery and good quality materials. Appreciated the swatch book loan idea - really sustainable! Loved it!

18. oktober 2024
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Svar fra Cocoon Sofa Beds

Thanks Vicky for the fab review! We are pleased you liked the swatch book! Laura

Vurdert til 2 av 5 stjerner

Too soon to comment

The sofa bed is lovely but until we have had a chance to see how it performs and lasts we cannot comment to these silly requests for comment so soon after it has been purchased.

15. oktober 2024
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Svar fra Cocoon Sofa Beds

Hi Martin, Thank you for your feedback. For us, being a small business, where our customer's satisfaction is paramount, we seem to have rather hastily asked for your review, when you have only had your delivery one week before - but in our defence we are asking for a service review here, not a product review. We are glad you find your Cocoon lovely, and hope that you will review us again after you have had a few weeks to enjoy (and sleep on) your new purchase. Laura

Vurdert til 5 av 5 stjerner

My experience was very prompt

My experience was very prompt, and easy to return. I hope to purchase from you once I have made my decision.

15. oktober 2024
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Svar fra Cocoon Sofa Beds

Really pleased you found our swatch book useful Doreen - great to see all 48 colours from the comfort of your own home! If we can help at all with selecting your Cocoon sofa bed, we are just a phone call away! 0800 246 1740, Laura

Vurdert til 4 av 5 stjerner

Guest has slept on it

Guest has slept on it, they said it was fine

11. oktober 2024
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Svar fra Cocoon Sofa Beds

Thanks for taking the time to leave a review Chris, hopefully you'll have many more happy sleepers in the years to come!

Vurdert til 5 av 5 stjerner

Awesome sofa bed…

Our new sofa bed is beautiful and works brilliantly as a sofa. Most sofa beds can say this but this one is also a fantastic bed! Really well-built, arrived earlier than expected. Really happy with it!

11. oktober 2024
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Svar fra Cocoon Sofa Beds

Thank you so much for the wonderful feedback! We’re thrilled to hear that your Cocoon not only looks great but also performs perfectly as both a sofa and a bed. It’s fantastic to know that it exceeded your expectations in comfort and quality. We hope you continue to enjoy it for years to come—thank you again for choosing Cocoon!

Vurdert til 2 av 5 stjerner

Don't hold your breath

I wouldn’t go so far as to not recommend a Cocoon sofa bed. It is comfortable and looks good.
They lost three stars due to their pitiful service which consisted mainly of broken promises and delayed delivery.
I ordered a sofa 17th May so my planned visitors arriving 10th July would have somewhere comfortable to sleep. This, I thought, would give adequate time according to Cocoon’s 28 working day delivery plus a few days’ contingency (I also mentioned it in the order as they advised).
My visitors came and went.
The first attempted delivery of the sofa bed was on 26th July (van broke down), followed by another attempted delivery on 2nd August, this time the sofa bed arrived damaged and had to be returned.
I finally received the sofa bed on 18th October (111 working days for those counting) - a whole 5 months after ordering and way beyond the initial estimated delivery of 18th June, then 8th July, then 18th July etc. etc…..
Yes – Cocoon repaid me £75 as I had to buy an air bed for my guests, but this was only after they wanted me to pay £148 for the privilege of them loaning me a sofa bed. A sofa bed I wouldn’t have needed if they had honoured their original delivery schedule.

18. oktober 2024
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Hi Patrick, thank you for sharing your experience, and we truly apologise for the service you encountered with your delivery. We’re glad you’re pleased with your Cocoon sofa bed’s quality and comfort, but we fully acknowledge that the repeated delays and setbacks were not great.

During this time, we were transitioning to a new delivery partner, which unfortunately led to several teething issues impacting the reliability we aim to provide, and hand full of customers did experience problems.

Thank you again for choosing Cocoon, and we’re committed to delivering a smoother experience for our customers in the future.

Vurdert til 5 av 5 stjerner

Quickly resolves an issue we had.

Sorted out an issues we had quickly. Thankyou

27. oktober 2024
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Hi Duncan, please can you contact our Product Aftercare Team https://tinyurl.com/yjrxknsp so that they are able to assist you. Our sofa beds are all sectional, so it will be possible for a replacement part to be arranged. Thanks, Laura

Vurdert til 5 av 5 stjerner

The chair bed I bought is perfect for…

The chair bed I bought is perfect for the space and all went well with the delivery (which was to my loft room so not straightforward)

23. september 2024
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Svar fra Cocoon Sofa Beds

Thanks Liz! We deliver to all kinds of rooms, even to boats, so a loft space isn't usually a problem!

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