Clocks and Colours Anmeldelser 

369
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great customer service, had a few questions and both Archie and Ryan answered them promptly and professionally. I would use this customer service again with no second thought

Vurdert til 5 av 5 stjerner

I love the items I have received so far (6 pieces) and will keep collecting more. Support was very responsive when I accidentally ordered the wrong size. If I had to complain, I wish shipping were fas... Vis mer

Vurdert til 5 av 5 stjerner

I had an issue with a product shipped and I sent an email and got an immediate response and a quick resolution. They went above and beyond and I will be returning to purchase more items from them.... Vis mer

Vurdert til 3 av 5 stjerner

The products are fantastic but the problem is that i can’t order them since every single one of them seems sold out. I know you guys “don’t rush craft” but at this point you aren’t crafting at all wh... Vis mer

Informasjon om virksomheten

  1. Gullsmedforretning

Opplysningene stammer fra ulike eksterne kilder

Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

369 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 78 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(369)

63 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Customer for 8+ years (5k+ spent) not any more

Customer for 8+ years (5k+ spent), admin on a c&c facebook group and will never purchase another piece from them.
There lifetime warranty is awful, got a chain clasp broke, pretty simple and cheap part, they require ever piece of information for me to claim regardless of there being a c&c stamp on there!
This was a gift and im not asking friends for the original invoice/invoice total etc its rude as hell!

So yea anyone want any pieces mine are going on marketplace. I currently have a £300 order in the post and the mrs has a £450 order on the way, both will be returned for a £5 clasp……remember your customers guys as your prices increase the service needs to aswell.

25. april 2024
Anmeldelse skrevet uten oppfordring
Logoen til Clocks and Colours

Svar fra Clocks and Colours

Hello Gaz,

We're sorry to hear that you are unhappy with our warranty claim process. Please know that this process is not abnormal given industry standards.

It's important for us to clarify that the requirements of our warranty process include being able to verify your purchase by having an official order number on record. This is not a personal demand and is a component of our standard warranty approval process required for all customers. Even though the item may have our stamp on it, without your order number or proof of purchase on record, we cannot verify that it was purchased from us or an authorized retailer.

This type of product issue is something standardly covered under our warranty policy, and we would be happy to process your claim with proof of purchase. We're sorry that we could not make an exception to our policy, however we greatly respect and appreciate your support.

If you need continued support with any past or ongoing orders, you may contact us at info@clocksandcolours.com

Vurdert til 5 av 5 stjerner

Customer for life!

I've dealt with C+C customer service on a handful of occasions and every time has been a 10 out of 10 experience. Their jewelry is all top-notch handcrafted items. Everything about this company is 🔥.

18. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing products and customer service

Amazing products and customer service. Their products are exceptionally well designed with high quality craftsmanship. They provide beyond 5 stars customer service for their customers to resolve any issues. In addition, I love the creativity they have coming out with all different types of products!

12. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Nothing but positives

Im aware that this website and store is part of a bigger corporation. Yet, their website, client support and even their mailing list (yes even that) is high quality in my honest opinion. Most importantly their products are as well as far as i have experienced. I have purchased multiple products and am either still enjoying them or have returned them without any issues on their side. Even with most of my Bs (asking them what sizes I returned and what sizes I kept) they responded within minutes (yes serious).

10. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Awesome company

Awesome company. I have several pieces of their jewelry. Recently I had a problem with a clasp on a chain. I emailed and sent a few photos. They in turn sent me a paid postage receipt and I sent the chain back. Great lifetime warranty.
Highly recommend!

2. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Clocks and Colours has the best…

Clocks and Colours has the best customer service. I reached out to them regarding an issue with my order and they fixed it quickly and were very pleasant and helpful the whole time. They are a great company with great customer service.

19. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A well earned 5 star

A well earned 5 star! Very quick response and the issue was resolved quicker than any place I have ordered before. I ordered the wrong ring size so I sent a email and they cancelled my original order and refunded me the money so I could place a new order with the correct ring size. A quick response when there is a issue is so important and I was really impressed at how quickly everything was

15. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Had a pair of glasses that a small…

Had a pair of glasses that a small piece broke off of. The quickly responded and sent me out a new pair. I have ordered from them many many times as always appreciate their great quality products and also appreciate that they stand by them when things don’t always pan out.

15. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent product and international customer service

I ordered the Killswitch Engage ring from the UK, the order came exactly as they say within 5-8 days. It arrived on day 8 (not even 8 business days, just day 8) all taxes were already brokered by them so I had no extra charges and nothing to worry about. This was my first ever purchase and I can tell you the silver ring is solid, heavy and stunning quality. I am a lifelong jewellery consumer, I worked at a jewellery store too, and I would be fussy if it wasn’t the most amazing thing in the world. This is a beautiful piece worthy of its price. FYI they use DHL e-commerce which seems to not provide updates after a certain point, I did however contact DHL when I worried and I had an advisor contact me back very friendly, but I let her know all is ok! Clocks + Colours themselves also communicated with me several times being super nice, even on a Sunday, and even in early hours here in the UK, I don’t know how they do it but it’s hands down what my generation loves. Not to mention the package came with fun freebies and everything we all like to receive!!! All Hails!! Xx

5. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing service and Product

I had only heard good things about C&C when I finally ordered expectations were already high. They blew those expectations out of the water. Shipping was fast and hassle free. The product which was the KnotXJJ Juliusson is beautiful and the knotwork is seamless and beautiful. I will definitely be ordering from C&C again.

11. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

C+C is all-around on point as a company

I've been buying from Clocks and Colours for almost a year now. Their products are always creative, outstanding in design, plus backed by a lifetime warranty if any issues do occur, and every item that's been sent to my home has been handcrafted with pure awesomeness!

Do you know what keeps me coming back and buying from C+C ? Besides their absolute stellar craftsmanship. Everyone I've dealt with in that company is a true badass. They have been truly out of this world with solutions to any issues. They ease my mind in their service so much that I always look forward to the quality products they release to purchase more.

8. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very reliable, and great customer service when there’s a problem

Have bought quite a few items and never had a problem until the last one, where the box arrived empty (in hindsight I suspect the chain I ordered had been stolen in transit as it didn’t arrive in normal clocks and colours packaging etc).

Customer service couldn’t have been more helpful and everything was sorted and a replacement scheduled within a couple of hours, even though I emailed on a weekend. Couldn’t speak highly enough of their customer service and will continue to be a customer in the future!

25. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick and straightforward support!

Stupid me made an error on my 3rd purchase w/ Clocks&Colours. I opened a support ticket and was contacted by a real person in short time. This alone is awesome, considering all the large companies that use stupid AI that isn‘t helpful. I described my problem. The support agent asked me one question in return and afterwards solved my problem really generous, which saved me money and time. Not to mention that the rings are beautiful as aspected. Thanks for taking care of your customers, Clocks&Colours!

21. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Been a customer for a while now

Been a customer for a while now. Love their jewelry and t-shirts. Their items are top notch quality and every problem I have customer service always responds quickly and solves any problem I have with my delivery quickly too.

25. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Made a purchase of a ring that ended up…

Made a purchase of a ring that ended up not fitting properly because of MY error. They were very friendly & understanding (even though it was my fault) and returned my payment immediately after receiving the item back. NO hassle, NO problems. NO aditude !!! What could be better. I highly recommend them and will continue to do business with them and will & have highly recommended them to others!

1. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best place to buy quality silver jewelry

Hello. I am old and faithful customer of Clocks & Colours. I still remember, the first time I lay my eyes on their web. Love at first sight. Really love their products. Design is rather unique, quality is impeccable (I have 20+ pieces and never, repeat, never, had any issue). Their customers service is raring to go for literally any question. If you seek for silver pieces of unique jewelry, look no more, C&C is the place. Not once I have worried about buying or delivery etc. They did everything to help me feel relaxed and to just enjoy shopping with them. Check them out, and thank me later.

18. februar 2024
Anmeldelse skrevet uten oppfordring

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