Clocks and Colours Anmeldelser 

I ordered a ring and measured my finger carefully beforehand.
The Ring is smaller than stated. Now I want to send the ring back and have to pay the shipping costs myself, which I don't think is right because the error is in the size chart and not mine...

I’m just shocked by this brand, they’ve completely worn out my nerves! They asked for a different email, phone number, and a photo of the card. In the end, they took the money and refused to send the order. They’re just jerks. I’m in the USA, my husband asked me to order glasses for him because he doesn’t have time for it. But this is just a scam! Do not deal with this brand!!! Shane Vitaly, I don’t know if you are aware of what your people are doing or not, but you will never enter the global market like this!!! I’m just shocked by this insanity, I’ve never been so brainwashed before! People from the USA, just walk away!

And you know what’s funny, they didn’t want to send it because their system allegedly marked me as potentially fraudulent. They took the money, but the system doesn’t let them proceed. It’s just awful! In such cases, the system needs to be updated!

Been buying their stuff for nearly 8 years now and I have always had a great experience with their products and them!

C+C is an amazing company. The quality of their products are unparalleled and their customer service is exceptional. 11/10, I’ve been purchasing from them for years now and I will be purchasing from this company for many more years to come.

Stones in ring fell out within 2 weeks !!! The return policy is set up for you to fail

I all ready contacted your team and sent photos ! You keep sending a list of demands , I’m done!

Just send me a stone ??? I think it’s fake anyway?????I’ll glue it in myself !

I'm a customer since 2018, when I bought my first piece from them (Nightshift - stainless steel). The piece had some known issues with the spring mechanism that eventually broke. Being used to the customer service from many other places I never bothered to reach out for the warranty since the piece was also discontinued. Six years later, I decided to give it a shot and I was not disappointed, I received a full refund for that order in form of a voucher that I used to finally buy the silver version of their upgraded Nightshift.
This was just one of the many interactions with their services, and so far, I was never let down. Keep up the good work!

Never arrived. Customer service is horrible and never responded to any of my messages. They confirmed that I put the right address and when I contacted USPS they told me that the seller put a different address. There was nothing I could do and I was literally scammed.

Ich habe zwei Sonmbrillen gekauft. Davon war eine bereits bei Lieferung beschädigt und die andere fiel nach 4 Monate während des tragens auseinander, weil sich eine Schraube verabschiedet hat.

Schlimmer war nur noch die Antwort des Supports, welche mir allen ernstes mitgeteilt habe das dieser Schaden nicht unter die Gewährleistung fiele und ich sie ja beim Optiker (natürlich auf eigene Kosten) reparieren lassen könnte.

Eine solche Qualität wäre bei einer 20€ Sonnenbrille hinnehmbar, nicht aber ab 200€ und deutlich aufwärst. Seltsamer Weise ist mir derartiges aber selbst mit 5€ Sonnenbrilen noch nie vorgekommen.

Früher hatte sowohl die Ware, als auch der Service Qualität, aber Zeiten ändern sich...

Edit:

Richtig, ich erwarte eine Mängelbeseitigung und Nachbesserung durch das Unternehmen. Immerhin trägt der Hersteller/Verkäufer die Verantwortung der Gewährleistung. Diese wurde beide Male nicht erfüllt. Wenn mir während des tragen eine Schraube aus der Brille fällt, sich der Rahmen dadurch löst und das Glas verliert, hat dies nichts, aber auch wirklich gar nichts mit unsachgemäßer Nutzung zu tun, sondern schlicht und ergreifend mit einer für C&C gewohnten schlechten und minderen Qualität. Wenn ich Billigware haben möchte bestelle ich bei Wish, da Zahl ich dann aber auch nur für das was ich bekomme.

Eure Antwort ist einmal mehr unverschämt. Eure Kunden sind euch schlicht und ergreifend egal, jetzt wo ihr über die Jahre fett geworden seid! Das war früher mal anders.

Got the ring From Ashes on my birthday! Pictures do not do this ring justice. I am so happy with the quality of the garnet and detail of the artwork all the way around. Love love love this company and the work they put in is very much appreciated!

Amazing products ! Excellent service !

This is an excellent company where the jewelry definitely makes a statement to anyone and all that see it. I get compliments every single day without fail in my TATTOO studio when my customer see the jewelry that I wear. This company is jewelry is right up there with some of the most expensive namebrand, silver companies, like CRAZY PIG…CHROME HEARTS… BWL aka, Bill Wall Leather, etc… With Clocks and Colours you don’t have to spend $2500 for a silver ring where the quality matches and that most times far exceeds the quality of those major name brands previously mentioned in this review. They say you get what you pay for… Well, this company you get a whole lot more. I am a customer for Life. Thank you guys for amazing jewelry. PS when the hell are you going to come out with a ring for us bass guitar players? You have Zielian symbols for the drummers and for the guitar players You have the fender pic and guitar ring but us low enders Don’t have a bass guitar ring yet. How about a cool bass clef ring? come on guys… L O L. From one to five stars this company gets a hundred stars!

I have quite a few C+C pieces and love them all. The customer service and communication is amazing and even when things go wrong they jump in quickly and help out. I ordered a bracelet in the wrong size and on the weekend customer support reached out, told me my options for exchange and even followed up with emails and text messages! These folks go way above and beyond!

My son has received 3 bracelets in succession - the first was incorrectly sized, the second snapped within hours, the third snapped within hours. My son had to fund the shipping costs for returning all defective products. Clocks and Colours stated the snapping was due to 'wear and tear'.

We made a formal request for a full refund due to the defective nature of the product. After 2 months of onerous emailing regarding our legal rights, Clocks and Colours finally admitted a refund was reasonable, but claimed not to have received the bracelet.

In response to Clocks and Colours' updated reply below: as C&C is fully aware, the latest defective bracelet was returned weeks ago and all evidence was provided in line with C&C's onerous process. We will of course resend all the evidence including tracking number, signature-upon-delivery and a photograph of the delivered defective item.

Clocks and Colours should also kindly note that providing a refund for a defective product is not a gesture of goodwill, it is a legal obligation.

Update 26/6/24 After emailing Clocks and Colours pictures proving that the faulty goods were delivered, they were left with no choice but to agree to return our money but unsurprisingly failed to process the reimbursement. After further contact by us, we eventually got our money back - A textbook case of how not to treat your customers!

5 stars is not enough for these guys. The jewellery is second to none. Heavy, amazing quality and beautiful and the customer service is just as good. Can’t get enough of their gear!

I waited and waited to finally treat myself to a ring I had been eying up for a year, my small business had a really exciting project and as a reward to myself I thought now is the time. Using their own sizing guide using mm I picked my size and ordered, after nearly 2 weeks the ring arrived and excitedly I tried it on only to find it was WAY too small, thankfully they had included their own ring measuring tool in the package, using this I determined the size it should have been.

I went through the returns/exchange process to get a replacement in the correct size, which cost me an extra $6 plus postage, sent the item back to the UK returns centre via Royal Mail tracked 24 then emailed them as requested in the returns instructions with proof of postage and tracking number, now 2 weeks later and several attempts to contact the company I have had no response or update apart from one message from their Instagram page directing me to the websites contact us page.
I have used the website contact form, sent multiple emails and use social media and no one has answered, to cap it all their live chat on the website gives me error messages whenever I try to use that, I am down £160, have no ring, original nor replacement, and cannot seem to find a way to even speak to an employee to get some kind of resolution.

The only reason this review isn't 1 star is because the ring quality (although I only had it for a day or two) and packaging quality were great.

Had a issue with the getaway glasses. Messaged in and customer support provided options. Sloane was really helpful and polite, We don't have anything lilke clocks and colours in the UK and this is the only company that i go to. Big respect to clocks and colours for quality as always.

If I could give 10 stars I would. I absolutely love everything about Clocks & Colours! Their products are absolutely top-shelf (I own nearly a dozen of their totally badass rings) and their customer service is by far THE best I have ever had the pleasure to interact with. Any issues I have ever had are taken care of promptly and beyond expectations. Thanks C&C for everything. Looking forward to my next purchase and adding to my super rad collection. Silver OG HMC for Life!!

Marc

The quality of their products is unmatched and when one of my pendants did happen to break they had the best customer service. Terrific company.

Im a long time customer and im very satisfied with my experiences with Clocks&Colours. The website is clearly top, offering a wide array of stunning pieces to choose from. The quality of the jewelry exceeded any expectations for the pricing and the craftsmanship is truly remarkable. The customer service was exceptional, with prompt responses and helpful and empathetic guidance throughout the process. Shipping also is quick and secure. I highly recommend Clocks&Colours to anyone in search of exquisite pieces and top-notch service! 10/10 ⭐️

Best regards
Sascha May

This company offers great products and offer fast delivery as well! You can buy a membership too that will offer you a rebate on everything you buy so it pays for itself and more! Their customer service is excellent also no worries there! So buy with confidence you will be happy and like me return again and again!