Great customer service, had a few questions and both Archie and Ryan answered them promptly and professionally. I would use this customer service again with no second thought
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I love the items I have received so far (6 pieces) and will keep collecting more. Support was very responsive when I accidentally ordered the wrong size. If I had to complain, I wish shipping were fas... Vis mer
I had an issue with a product shipped and I sent an email and got an immediate response and a quick resolution. They went above and beyond and I will be returning to purchase more items from them.... Vis mer
The products are fantastic but the problem is that i can’t order them since every single one of them seems sold out. I know you guys “don’t rush craft” but at this point you aren’t crafting at all wh... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Kontaktopplysninger
Toronto, USA
- clocksandcolours.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Phantom X sunglasses
I ordered a pair of Phantom X sunglasses for my son for Christmas. Order and delivery was seamless. My son loved the sunglasses but he noticed they were sitting slightly crooked. On close inspection he noticed a hairline crack on the bridge. We immediately contacted Clocks and Colours. Within hours they had processed the warranty and dispatched a replacement. Within 5 days of it being sent from USA, it arrived in Australia. The product is beautiful, the customer service is exceptional and my son is in love with his new sunglasses. Thank you Clocks and Colours! Highly recommend!
Overall a great experience
Great quality pieces, cool designs. Their customer support was very helpful, helping me proceed with an exchange for a different sized ring, with which I am very happy now.
One thing I didn't like is the shipping and exchange, which for the item prices could come with free express shipping, at least inside EU. The exchange took over a month for me (returned package the next day after arrival, inside EU) not sure how good other postal services work in other countries but it was atrocious. Either way, I'm happy with them and my purchase, I'd say they're very much worth (even more if there's a sale, as full prices seem a bit exaggerated). Cheers!
The only thing more impressive than their products, is their Customer Service.
I have 6 rings, two bracelets, sunglasses, as well as scents from Clocks & Colours. Every engagement with customer support they have been extremely professional, knowledgeable, and prompt with responses. I recently returned a ring that was too big and they walked me through the process and made it as easy as possible. I can't say enough about how they run this company. Every item is made well enough to last generations, and it is even more impressive in person. I am a returning customer and have/will recommend with no reservations.
I have been a customer for years
I have been a customer for years, owning several pieces of jewelry and a few of their graphic tees.
This is a great company that provides quality products. They also have a very nice and responsive customer service.
Outstanding products and costumer service.
I’m a clocks and colours customer since some years now.
I have a couple of rings, bracelets and pendants.
The quality from every piece is amazing.
The customers service answers really fast and always helps and offers a good solution.
I tried out other brands as well but non of them reached nearly the product quality and design from clocks and colours.
Great jewelry and service.Thank you !!!
Excellent level of CS
I ordered a ring my husband wanted for a while. He is usually a size 8 in every other ring so that’s what I ordered but when this one came it, it was too small. It fit his pinky and not his ring finger. That said, the ring itself and the stone were gorgeous. I was nervous shopping for jewelry online but I reached out to CS hoping they could help because it’s not cheap and they immediately responded with helping me exchange the size. They sent me a pre paid label to return the other ring. It’s in the mail so hopefully they get it soon and the exchange will be processed. I’m not anticipating any hiccups but hopefully the size 9 fits my husband and the stone is just as lovely as the original.
I have a few rings from chigh quality and great customer service locks and…
I have a few rings from clocks and colours
And I love them till I had one of the stones Crack and fall out and they had recently discontinued that ring. So I chose another one that I liked. It wasn't really what I was looking for, don't get me wrong it was a sick ring I just wanted something that suit me more so I asked them if they would exchange this one for another one that I know I liked more. They are staying true to it and the exchange is in motion. Now I'm just waiting for Mt new ring. Great quality no complaints and great customer service 👍
Outstanding Quality...Solid company!
Purchased the Scorpion x Woven Chain - 50cm from C&C. Loved the chain, very thick, high quality, well built and great clasp!...only issue is it was shorter than I expected (not their issue). Contacted customer service and initiated an exchange for the 60cm...they made the exchange very easy (although it took several weeks). Outstanding product, great company...I'll definielty buy from them again!
Honest C&C review
I’ve been buying from C&C for a while now and have honestly never had any issues. They are always quick to respond to any inquiries I have and they are alway resolved promptly.
The quality of their products are stellar and honestly feel that the photos don’t do them justice. If anyone is looking for any jewelry eithe by online sales or their storefront, you won’t be disappointed.
High quality and quick help.
I’ve bought a couple rings from this company, both are high quality. I recently had to return a piece and when the return process wasn’t working, the company was very quick to respond to my emails and help.
Rock solid customer service
I made a mistake on my order, and the issue was quickly and professionally handled. Top notch service that’s worth every dollar.
Best in class hands down
I made my first purchase on C&C alittle over a year ago when I was looking for a pendant, I've made multiple orders since for my self or gifts . Shipping has always been fast , a couple of the items I got did not fit right, using the return / exchange system for the correct size was very user friendly and easy. The few times I've needed to contact support directly has been fast and helpful .
For silver C&C is the only company I've used the last 12 months , not for lack of looking elsewhere but for that style of silver jewelry there really is not anywhere that I've seen that does it better right now .
By far the best company that I have…
By far the best company that I have bought from. Everything that I have bought from C&C has been amazing. They have the best customer support I’ve ever dealt with. They’re quick to respond and quick to resolve problems. I made a mess out of some orders and they fixed it no problem. Finding good customer service is about impossible to find nowadays so I very much appreciate C&C and their generosity.
"CLASSYBADASSERY"
"CLASSYBADASSERY" is the word I use to describe Clocks & Colours. I have several rings, chains and pendants from them and while all of the merchandise is wicked quality so is their service. I had a delivery issue that was the fault of Canada Post dropping the ball (not Clocks & Colours) and within an email asking about resending my item I was contacted by their customer service then personally by 2 other actual people offering to help fix whatever had happened. They literally all jump up to help immediately..... who the hell does that anymore?? Lots of copycat places to get other way less cool jewlery of who knows what quality.... Just get eveything you want from Clocks & Colours and be wicked impressed. Mic drop.
Worth every penny
I have bought 2 necklace 2 rings & 1 bracelet. All of them immaculate quality and design.
Their support team that I had to contact in order to exchange size on the rings is extremely helpful and understanding. They replied immediately to my emails and were very professional.
Amazing Experience
Didn't think twice when I saw the Lamb of God collab was back and ordered one of the rings. I misspelled my e-mail address on my order, so I reached out to their support team and my issue was solved within minutes. Just got the ring today and it's absolutely perfect. Amazing experience overall and I'll definitely continue buying from them.
sunglasses refund.
Made a purchase on some sunglasses. However I read the index 1.59 as the polarized type instead of prescription.
When the email came through on the type of prescription request. I realized that I had made a mistake on the purchase.
C&C was on it immediately and processed a refund on my request.
It came back through the following day with no issues.
Very prompt and helpful customer service.
Will most definitely continue to shop.
Fantastic experience
I’ve purchased countless items from this online store. From everyday carry stuff to truly amazing rings, bracelets and pendants…not once have I ever been disappointed by the quality of their items nor by their shipment delays which are extraordinarily fast (not to mention their staff).
Thank you to C&C for your dedicated hard work, your craftsmanship and your passion which provide us with amazing models over and over again.
Love these guys
Love these guys, unique and quality stuff, sales every now and then, support is wonderful, responds in like 5 minutes.
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