Click2refund Anmeldelser 

I had the best experience with Click2refund. My flight from Paris Charles de Gaulle Airport in France to OR Tambo International Airport was delayed for more than 8 hours. I contacted click2refund and they processed my claim professionally from start until I received the compensation. Great experience

Excellent team,excellent service you just write your basic information and wait, they will take care of everything no need call airlines, no need to e mail airlines, nothing you just wait and let them do their job thank you guys.

Very not acceptable their 29% fee on the refunds. It is not written anywhere when u sign paperwork with them that this fee will be applied. A part from the 4 months time of waiting and me following up, this deductible on the Final refund was actually a very bad experience overall.
People: when in refund situaties, go directly with the flight companies for the process: AVOID everything else especially click 2 refund

I am call BS on all the 5 star reviews on Click 2 refunds review blog. I started a claim with them back in July of 25 and not once did I receive any follow up emails from them WRT the claim unless I sent them an email asking for the status of the claim. I waited 4 months before I contacted them for the first time only to be told that my claim was still in process. The next time I contacted them was 2 months later to be told the same thing, The 3rd time I contacted them a month later, I was told it was going to litigation as the airline refused my claim. and the time to settle would be "out of their hands". I contacted them 2 months later and was told it was still in litigation. 2 days ago I contacted them once again (30 days later) and yesterday received an email saying Congratulations! 😊

Great News!

Our local lawyer's efforts have paid off, as he has successfully settled your case. Our Accounting Department has just confirmed that your funds have arrived in our bank account. We want to notify you that a portion of the funds received will be used to cover the cost of our services and the legal fee. The remaining amount will be sent to you.

Could you please share your banking details (for CAD bank accounts: Account holder's name, institution number, transit number, account number, and e-transfer email address)?

Please ensure that the account details you provide are complete and accurate. If there are any discrepancies, the transfer might be returned with significant deductions, or in some cases, the funds might not be recoverable.

Your account details will be forwarded to our Accounting department...... No where did it mention how much $ was to be awarded to me or what the total amount was..... Who in their right mind is going to respond to an email with Banking information as requested.. So I sent yet another email with said comments asking why they did not disclose any details of the claim, the litigation information or costs and refunds to me. After this was sent I recived another email outlining the "litigation" fees, C2R fees and still no where did it mention what i was being refunded. They sent me a further email asking for my etransfer email and account holder name to which I sent to them. I then received and email with the details for an etransfer, started the process but it was halted due to them asking for a 6 digit PIN for me to enter. No where did they mention in any email that the funds would be transffered to me via WISE and that they would be sending a separate email with said PIN! Who ever is in charge of C2R communications department should be fired! New SOPs should be written guidelines on how to communicate with the client to which C2R is getting a generous amount of money from for apparently working hard to get the best deal. I would never recomend anyone to use this service.

Very good service. Kevin has been a delightful, polite and professional representative during all the process.

I've been waiting for a year for something to happen. They don't answer my emails and I haven't received my money.

Thanks Click 2 Refund .thanks for your generosity, I already recieved the refund, I greatly appreciate your profesionalism and I recomend you all to 100%

I contacted Click2refund after our BA flight was delayed for over four hours.
Our agent was Eli , I must admit I had tried to claim direct with BA but was being given the run around and told different things each time I spoke to them which was very frustrating .I felt that if we could get some refund it would be better than nothing .So signed up to Click 2 refund and accepted the fact I would be paying a percentage for their service. I did have to chase a few times but Eli did always respond to my messages to him. We did get our refund and it took around 5 months from start to finish. I honestly believe that we would not have got this without the expertise of Eli.
It was well worth using them and would definitely contact them again .

My wife and me traveled to Europe from Chile in August 2025 for vacation. We had high hopes that everything would go smoothly. Unfortunately our Wizz Air flight from Paris to Budapest was significantly delayed, which completely disrupted our tour reservations for that day. Friends advised us to request compensation. I contacted Click 2 Refund to see if we could actually receive compensation and submitted all the necessary documentation.
Our trip continued, and we didn't really think we would get any compensation. To our great surprise, in January 2026, Eli, who works at Click 2 Refund, contacted me and informed me that we had received the corresponding compensation. At first, I thought it was a scam, but Eli was incredibly supportive and reassured us. The money was deposited into our bank account within a few days, and everything went perfectly.
I want to thank Click 2 Refund and especially Eli for their great professionalism. I can tell all of you that if you experience any travel delays in Europe, don't hesitate to contact Click 2 Refund.
Salomon

Good experience. Quick to answer any questions. I felt genuinely taken care of by Kevin.

Click2refund is legit. Irwin managed my issue efficiently and got me the compensation the airline denied repeatedly (service fee was 29%, fair enough). The process took couple of months, but it was hands-off for me and Irwin promptly replied to my questions throughout.

I had a fantastic experience with Click2Refund, and I especially want to highlight the incredible support I received from Oliver.

From the very beginning, the process was smooth, clear, and stress-free. Oliver was professional, knowledgeable, and extremely responsive. He took the time to explain every step, answered all of my questions patiently, and made sure I felt confident throughout the entire refund process.

What really stood out was his dedication and attention to detail. He kept me updated regularly and handled everything efficiently, which saved me both time and effort. Thanks to his support, my issue was resolved quickly and without complications.

I am pleased to say that my experience with Click2refund has been very positive. I received a better compensation than I would have if I had tried to handle it on my own, and the experience was stress free and easy. My claim manager, Boris, was always very quick to respond to any questions and was helpful all throughout the process. The process takes time, but the result is very satisfactory. I would recommend click2refund and would use them again if ever needed.

Contacted Click2Refund and filled out claim after BA flight cancellation and long delay last March when travelling to Istanbul.
Company managed to get full refund minus their stated percentage within 6 months, so I was delegated. There was initial delay but after getting in touch with our contact agent Fred Brady, the money was transferred directly into my account with three days.

WOW! My flight from Rome was delayed six hours making me miss a connection in Dallas. The airline and travel insurance only compensated for expenses incurred. Then I discovered Click2Refund which indicated that I was entitled to additional compensation according to EU regulations— hmmm. I completed the online claim form and provided the documentation and waited. After not hearing anything for over a year, I submitted an inquiry and Eli responded. Apparently an email was sent a few months after my submission but was lost in junk mail. Eli informed me that my claim had been successful and i only needed to provide banking information to receive the compensation minus their fee. I hesitated to give my banking information but did. I recently received an email from Eli informing me the payment was processed and my refund would be deposited into my account in 2-3 days and it was! I received $450 — significantly more than I received from the airline and travel insurance company! The customer service Eli provided was excellent — above and beyond what I expected! I highly recommend Click2Refund. They do all the work, you receive the refund!

We were coming back from Saudi Arabia to Turkey, our flight was cancelled. I decided to try Click2Refund. All stages were clear and fast. I received my 400EUR in couple weeks. Thank you all Team, especially Gilbert who was my case manager. Feel free to apply to this site.

To be honest, I wasn't expecting an outcome. But thanks to the efforts of Click2Refund's team and especially my claim manager Oscar I was able to receive my compensation. The next time I experience a disruption, I would certainly choose Click2Refund again and I recommend them to everyone. There is no risk, if the case is lost you don't pay anything!

Great experience!
My case got result quickly, highy recommended.

CHIESTO RIMBORSO PER RITARDO DEL VOLO SUPERIORE A 4 ORE MA NONOSTANTE LE RASSICURAZIONI SONO PASSATI 6 MESI E NON RISPONDONO PIU' ALLE MIE RICHIESTE. DIFFIDATE DA QUESTI SIGNORI CHE NON FANNO ALTRO CHE PRENDERE IN GIRO CON LA LORO PUBBLICITA' INGANNEVOLE. INOLTRE HO NOTATO CHE QUANDO RICEVEVO LE LORO MAIL LE TROVAVO SEMPRE NELLO SPAM , CHISSA' PERCHE' !!!