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Oppdatert: 21. juni 2021

Hi Mary, looking at our records, you actually took out an outstanding debt from April that is 3 months past due and tried to defraud the system again by requesting multiple Instant Cash several times (which thankfully our systems caught). We take security seriously and have built a robust system to mitigate fraud - which is why your requests have been blocked. If you'd like to repay your outstanding debt and make things right to settle your account, you can always do so in the app.

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Oppdatert: 20. juni 2021

Hi Angelica, happy to help. Looking at our records, it looks like the deposit was made to your account the same you requested the Instant Cash. A confirmation was sent by your bank in the app and the trace number was also included for your records. One of our staff members also attempted to reach you several times by phone to see if you still needed any assistance. I believe this issue was resolved but, if not, happy to help anytime! If you're still having issues, feel free to send us an email at support@clerkie.io with the code TPJW-JUN20 and I can personally make sure that you're taken care of!

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22. mars 2021

Hi Gloria, so sorry to hear about your situation. And, most importantly, so sorry to hear that you didn’t even get to use our services yet – our team would have loved to help you resolve these issues and help you with your debt.

As it relates to your comments above, I just wanted to set the record straight that our service did not negatively impact your score; in fact, with all due respect, what you’re describing is pretty much impossible (especially since, as you put it, you did not get to use the service). Keep in mind that we don’t do any hard checks on your credit either so that would also be impossible...

I just spent quite a bit of time reviewing our records and even confirmed this with the credit bureaus, and upon reviewing the information you provided, it seems like missed credit card payments and high debt were the biggest negative factors impacting your score (and by the way, these items will sadly continue to negatively impact your score until you’re able to pay them off because your banks/creditors will continue reporting these missed payments on any debt accounts that are delinquent until they are repaid). I know this is not great news and that debt is always hard to confront, but hopefully that bit of information is helpful to you.

If you’d like to learn more about how credit scores work or if you need help coming up with a plan to pay off your debts, one of our debt specialists would be more than happy to help (for free) and walk you through all the factors impacting your credit and help you find a viable solution for you to payoff your debts.

Feel free to reach out to us directly at support@clerkie.io with the code TP-GA190 and I can personally make sure you get the help you need. Looking forward to helping you tackle your debt!