CIBT Anmeldelser 

A big shout out and thank you to Vicki Wu, :-)
Vicki Wu was fabulous to deal with; she answered all our questions and was prompt and full of knowledge. Well done Vick, there should be more people in this world like you, kind, patience and on the ball.

Awful company. I applied for Vietnam visas for my husband and myself and got a whopping bill that included $500 for “Premium Service.” No one told me about that in advance, and I did not receive any special service, so I cancelled the order and reapplied. They screwed up this application. My husband finally got his visa, but I do not have mine. Today I got an email saying my visa was approved and a bill, but there is no visa. We have been billed again and still do not see the American Express credits that CIBT says were issued. You can’t reach the company because they usually do not answer the phone. And when they do answer they are rude and do not want to be bothered cleaning up their mess.

Did I finally get my visa after 6 weeks of back and forth? Yes. Was it a good experience? hardly. I would look elsewhere- especially if you are looking for a company with reliable customer service.

for starters, Simply having someone answer the phone requires a Herculean effort. When I was finally connected, I was given incorrect information.

Email communication is equally disappointing. Responses consistently take at least two days to receive and, once again, they made errors.

This experience has significantly eroded my trust. Based on my experience, I will not be recommending CIBT to colleagues or friends for future visa services.

Thank you for your support and the quick turnaround.
Always a friendly contact with your team.

S.O

Fast and efficient service. Website easy to navigate unlike the official Indian Government one. Customer service answered my question as soon as possible.

help going through the entire process, It was a little was a little difficult with the web pages. Gabriel Concepcion
was very helpful and answered me right away with the info i was missing.I didnt think i was going to have it in time but he made sure i did. thanks.
Regards,
Stephen

Received excellent communication throughout the process. Service was exceptional and I would highly recommend. Gina V. was terrific. Thank you!

I needed a Chinese Visa and I am Taiwan born, naturalized US citizen through my parents. A bunch of documentation (birth certificate, parent’s naturalization doc, my passports) was needed but CIBT (Vicki in particular) were very helpful. Entire process was about a month.

I have arranged multiple US Visas through CIBT over the past few weeks and the service has been amazing. The process has been very smooth from start to finish and a special thank you to Luka and Masa who have been very helpful and supportive and guided me through the process every step of the way.

Service was provided, I have no issue there.
My problem was with charges. Be careful about premium service, it is added on top of base charge. In my opinion, it is double dipping.

I had a situation where we were very close to travel date and needed an India e-business visa ASAP. CIBT jumped on the case to help me and we received the visa in less than 24hrs. Amazing team and coordination! So grateful for CIBT and their prompt response.

For someone like me to understand and fill in the form must be really easy to follow
quick easy and painless less than a month and i have visa.

We sought assistance with visa's to the USA and Canada. With recent changes to entry to the USA we felt more confortable with the professional services offered by CIBT. We received our Visa's quickly and without fuss which was exactly what we needed.

Passport missing somewhere in mail. Getting multiple tracking numbers from cibt and carrier. Still a mail in service so can’t guarantee you will get passport in time for travel.

Quick, easy, and efficient.
Cruise line representative suggested we use this company for our UK travel visa. Told me that it would be easy. He was right. Filled out information on line and received approval and travel visa information in 2 - 3 days.

This was the least efficient, convoluted and frustrating process I've been through in some time. I have acquired three visas prior to this on my own and I wish I would've done the same this time.

The turnaround time, ability to make rational decisions independently of my input and communication was absolutely horrid. The slowness and lack of proactiveness alone was enough to make me go crazy but the inability to speak with anybody to discuss what was going on and talk real-time was infuriating. I would highly recommend going through the visa process on your own to avoid the hassle and expensive fees associated with using CIBT - 100% do not recommend, totally not worth the pain, suffering and frustration.

When I started the process and I wasn’t sure about a couple of things I phoned them up and they were very helpful I had it back the next day ready for printing it was very quick

Working with CIBT was seamless, very easy to use and would highly recommend.

This company was very helpful. The customer reps were friendly and took time to get my question answered and took care of the issue we were having adjusting our visa to our new passports. The one negative is that I had to pay again for visa's that we got last year for our upcoming cruise because we got new passports. There should be a way to just have CIBT upload a new passport instead having to start the process once again and having to pay once again. This was very costly. We actually have two Visa's that we had to go through this process.

My travel circumstances were unusual as I did not know my exact reave dates.

While the online checklist did a nice job in guiding me through the process, there were a few fields in which I was unclear on how to answer.

I called CIBT and the customer service person I spoke with was incredibly knowledgeable and helpful.

I would highly recommend using CBIT.