Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Vis mer
Selskapet har svart
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... Vis mer
Selskapet har svart
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Montør av sikkerhetssystemer
- Brannalarmleverandør
- Brannvernutstyrsleverandør
- Sikkerhetsutstyrsbutikk
- Sikkerhetstjenester
Skrevet av virksomheten
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Kontaktopplysninger
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Storbritannia
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Richard
Richard is so efficient and professional, gets on with the job with speed and very knowledgeable about his job, explains everything clearly.
27. juni 2026
Svar fra Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Svar fra Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great servicem
The engineer is very competent and does an excellent job. Goes above and beyond to make sure everything is as it should be.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Karen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Attend call out when I needed them
Attend call out when I needed them. Engineers were very helpful.
19. juni 2026
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb alarm inspection
The Chubb engineer arrived in good time and did an efficient inspection and test of our alarm system. Very friendly and courteous as always.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Ronald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Information
need some information, team was very helpfull
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chubb Fire & Security UK
Dear Caroline,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely Poor Communication and Unacceptable Delays
We paid a deposit on 6 March 2026 for fire alarm works.
Only after repeated emails and considerable chasing were installation dates eventually confirmed for 6 and 7 May 2026. However, the works did not proceed, as we were informed at the last moment that the required parts were unavailable.
Despite numerous further follow-ups over the following weeks, we were never provided with a firm replacement installation date. Our latest email, sent on 22 June 2026, was also left unanswered.
This was particularly concerning because the works were related to Health & Safety compliance. The poor communication, repeated delays and failure to provide a clear plan wasted a considerable amount of our time and left us exposed to ongoing uncertainty and risk.
We have now lost confidence in Chubb’s ability to complete the works within a reasonable timeframe and have formally requested cancellation and a full refund of our deposit.
Based on our experience, the level of service, communication and handling of this matter has been completely unacceptable.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chubb Fire & Security UK
Dear River Chan,
We are very sorry to hear about the issues you faced with the installation. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
We hope that your next experience is a pleasant one should you wish to come back to us.
Best wishes,
The Chubb Fire and Security Team
Svar fra Chubb Fire & Security UK
Dear Mrs J B Stevens,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from Simon as usual
20. juni 2026
Svar fra Chubb Fire & Security UK
Dear Joanna Milne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very professional
Arrived as promised and carried out the requirement work without any fuss. Very professional.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Geoffrey Jones,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service - it works.
19. juni 2026
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Regular engineers you can trust
I really appreciate having a regular engineer who I have got to know and trust. Always a warning call before arriving and efficient service.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Deborah Moody,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very thoughtful and helpful visit
Very thoughtful and helpful visit that solved the problem.
First class service at a stressful time for Chubb staff because of the heat.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Marion Heap,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our local engineer Harry Mcguire was…
Our local engineer Harry Mcguire was extremely polite and helpful with all questions we had regarding our system and emergency lights - EMR
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very helpful and professional service
Very helpful and professional service. Was both friendly and efficient.
26. juni 2026
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Svar fra Chubb Fire & Security UK
Dear Robert Thorburn,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
Excellent service. Very professional and everything explained as he went along. Really nice guy, friendly and very good at his job.
25. juni 2026
Svar fra Chubb Fire & Security UK
Dear Mr McNabb,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Svar fra Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.