I purchased 40 x 6ft Cheery Laurels from Cheshire Plants and I was absolutely delighted with there condition. Unfortunately 4 of the Laurels struggled and I contacted Cheshire Plants for advice. W... Vis mer
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Se hva andre synes
We have used this company several times. The most recent was several mature cherry laurel pleached trees We were delighted with the quality of these trees and also with our previous orders. I a... Vis mer
Great overall experience with Cheshire Plants. I ordered 15 Cherry Laurels and they arrived exactly when requested. The quality was fantastic, and all the plants were exactly as described. Really... Vis mer
We ordered a range of items from Cheshire plants - English yew rootball, thuja rootball and laurel rootball. English yew and laurel were fine, but the thuja came and rootballs were damaged and bone... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
As a family run business we pride ourselves on more than just providing quality hedge plants. We believe in a personal approach to customer service that sets us apart. We understand the value of genuine customer care and attention to each of our customers needs. When you choose Cheshire Plants, you're not just a customer; you become part of our extended community.
Kontaktopplysninger
Storbritannia
- cheshireplants.co.uk
4,3
Enestående
64 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very happy with the plants and customer…
Very happy with the plants and customer service!
The team at Cheshire Plants have helped me so much! I had 20x 150-180 rootball delivered, next day, all were in excellent condition and packaged very well.
They gave me advice on how to plant and how to look after them.
Will definitely be ordering more!
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Great quality
I've just planted 20 cherry Laurel that this company delivered to a customer of mine, I can't believe the quality of these shrubs they have to be some of the best I've come across they were taller than ordered and pretty bushy I'd definitely recommend this company and will definitely be using myself
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Hi Mark, thank you very much for the review and feedback 😊 Great to hear you were impressed with the plants! Any aftercare advice please let us know and our team will be happy to help!
Great product and pricing and service…
Great product and pricing and service would very much recommend
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Bought 2 plants from them last spring
Bought 2 plants from them last spring. Planted and looked after them regularly throughout but the plants lost leaves in winter which never came back - the plants died without lasting a season. Not offering a replacement as is the case with all reputable garden centres. Avoid.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
We’re sorry to hear that the two plants subsequently failed, however we feel some important context is missing from this review.
From your own description, the plants were purchased and planted in spring, remained alive throughout the growing season and then deteriorated during the following winter.
Unfortunately, the failure of a living plant many months after delivery does not demonstrate that it was unhealthy or defective when supplied. Once planted, its survival depends on numerous factors outside a retailer’s control, including planting method, soil conditions, drainage, watering, weather, exposure and ongoing aftercare.
This is precisely why no reputable garden centre or nursery can provide an unconditional replacement guarantee indefinitely after plants have been planted and established in a customer’s garden.
Had there been an issue with the condition of the plants when they arrived, we would of course have been happy to investigate it at the time.
We’re genuinely disappointed that the plants did not survive, but describing Cheshire Plants as a company to “avoid” because we would not replace plants that failed after many months in the ground does not fairly reflect either the circumstances or the service provided.
Matt and his team are Amazing!
Matt and his team are very welcoming and knowledgeable. I drove 2 hours to see the quality and construction of the Pergola in person. I had been to see others, but all appeared flimsy or I could tell the construction was poorly designed e.g the way the Louvred roof opened/closed. This Pergola from Cheshire Plants was not comparable to the others. Solid aluminium construction throughout, exceptionally sturdy and built to last. I did think initially there must have been a catch (which is why I turned up in person) but no catch, just a great Pergola at a price point which was quite unbelievable. The build in led lighting adds a touch of class, my favourite being the warm white option. I also ended up purchasing an all aluminium construction patio set as I was fed up of my other patio sets rusting. To finish, I also purchased a fire pit table for those nippy nights. I built everything myself with the help of a friend, instructions for the Pergola was the best I’d seen, very clear and easy to follow, all parts were labelled making identification easy. All in all, Matt and his team smashed it out of the ballpark with prices that could not be beat (trust me, I looked everywhere to find like for like cheaper). Super Happy customer!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Disappointed with the size
The plant is healthy but disappointed with the size of the plant, its at least 1/3 smaller than what I saw in their product page
9. mars 2026
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Svar fra Cheshireplants
Hi Rajesh,
Thank you for confirming that the plant arrived healthy.
We would, however, like to clarify the point regarding size. Our plants are sold according to the size specification stated on the product page, rather than by attempting to exactly replicate the individual plant shown in a representative photograph.
Plants are natural, living products and inevitably vary in width, shape, density and growth habit from one specimen to another. A photograph therefore cannot reasonably represent the exact dimensions and appearance of every individual plant supplied.
Provided a plant falls within the advertised size specification, it has been supplied as described.
We’re pleased to hear that your plant arrived healthy and, with the correct planting and aftercare, it will of course continue to establish and develop.
MSNPS
Order No. MSNPS
Absolutely stunning company.
Laurels ordered by picture and arrived as picture plus, gorgeous plants, amazing.
Delivery agent was also amazing, helped us unload some of the plants and even took the pallet back, proper company.
I will be ordering more from Cheshire, a true and honest company that sells what it says, thank you.
Please, order from them, what you see on line is not what you get, it is WAY BETTER.
A MASSIVE thumbs up from me
Again
Thank you
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Impeccable Chesire plants
I received 28 XL Bushy laurels this afternoon. The photo on the website is exactly what i received if not i feel better. The heights of all 28 laurels are between 5/6ft as specified. Delivery was as promised between 8am-6pm, and I also live in a lane with tricky access. I was nearly put of by a review regarding the delivery's being bad but my driver was welcoming, helpful and a good laugh too even at 5pm on a friday. I will be shopping again with chesire plants very soon and my friends will be recommended them also.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Excellent service & Excellent Plant
Excellent service, plant in great condition, thank you
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Exceptional Company
This is the best plant company I have ever used, They answer the phone quickly, very helpful with advice and guidance. Delivery came when they stated, the trees are superb. All in all a great experience, I will be recommending them . Top class service.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Truly happy with our delivery of XL…
Truly happy with our delivery of XL Cherry Laurel plants. Lush green & perfect as natural shield from a busy road!
The team at Cheshire Plsnts are efficient courteous and delivered the plants (40 large 6ft laurels) with care and as promised. No delays no problem.
Highly recommend
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
This is a rather mixed review
This is a rather mixed review. No issue with the quality of the hedging plants I ordered.
Issues arose regarding the delivery. We called up after placing the order to make them aware that a very large lorry wouldn’t fit down our lane but could access the road servicing it. That we were near the end of the lane so we had no problem meeting the driver as we have done before to wheel the pallets to our driveway. They said this would not be an issue and were given a phone number separate from one on the order for the driver to ring if there were any issues.
We were also not informed of the delivery date as they said they would do on the order information. So we’re not expecting a delivery on that day.
The driver wasn’t given the number specific to the delivery or any other instructions. I then had to ring the driver after my partner rang me telling me they were not gonna deliver if I didn’t ring them quickly. On speaking to the driver he told me he couldn’t access the road to my Lane because he had an 18 ton lorry. We have had 18 ton lorries deliver here before, no issues and the drivers were always very helpful.
This driver passive aggressively informed me that he was going to put it down as a ‘non-delivery’ and returning the items. So I had to suggest meeting him on the side of the road a mile away and when I met him, he did not lower the tail gate to the floor, I informed him I had a prolapsed disc and could he give me a hand and he just grinned at me while looking down on me watching me struggling with three very heavy hedging plants while dragging them through the back of a hatchback vehicle. I think anyone in my situation wouldn’t be happy about this.
Understandably, I rung up Cheshire plants and I was informed a manager would call me back and then two days later I’scheard nothing and then naturally gonna ring up the second time as a customer I am going to be frustrated, I was however polite and not rude or abusive.
When I finally got passed on to a manager, he instantly told me he didn’t like my tone, literally a sentence into the call while I was trying to explain the situation, and try to nullify my complaint, because he didn’t like my tone apparently, I’ve had no issue with this before when I’ve had to deal with companies in regards to making a complaint. When dealing in Customer Services you are going to deal with customers who when they’ve not received the service they require are going to be frustrated. So I’m not only did I had to deal with a passive aggressive delivery driver I also had to deal with a passive aggressive manager at the Company concerned. I suggest this individual needs some specific customer service training.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Hi Glenn,
Thank you for taking the time to leave such a detailed and balanced review, and firstly, we’re really pleased to hear you were happy with the quality of the hedging plants.
Having read through your experience, there are parts of this that we simply could have handled better.
The delivery clearly did not go as either you or we would have expected. The additional contact number and delivery information you provided should have reached the driver, and we completely understand your frustration at having to meet the vehicle elsewhere and then struggle with three heavy plants yourself. We will be raising that experience with our delivery partner.
More importantly, having been told that a manager would call you back, you should not have needed to chase us again two days later. We apologise for that.
When you eventually spoke with a manager, the conversation clearly became frustrating on both sides. While we will always expect conversations with our team to remain respectful, we also recognise that by that stage you had good reason to be frustrated and we could have handled that conversation better.
We appreciate you acknowledging that the plants themselves were good quality, and we’re genuinely sorry that the delivery and subsequent communication overshadowed what should have been a straightforward purchase.
Your comments are fair feedback and there are lessons for us in this one.
Thank you again for your order and for taking the time to explain what happened.
Cheshire Plants
Just the job....
I stumbled across this company whilst looking for a solution to renew a part of a boundary hedge. I wanted an instant result, but thought it would be too costly. Cheshire Plants had a sale on so I was able to fill the gap with decent sized plants. The ordering was easy, price good and the delivery company a delight to deal with. The order came when promised and the very next morning, I've got them in and the gap is no more! Very Pleased I found this company.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Excellent customer service
Excellent customer service. Recommended.
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
I highly recommend Cheshire Plants!
I’m very pleased with the plants I received, I placed an order worth a thousand pound and received a beautiful free olive tree.
Just want to thank Matt and his wonderful team for picking me the best plants and being nothing but very helpful through the whole process!
Will definitely be ordering more plants and I highly recommend this company to anyone looking to buy 10/10 quality plants.
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Couldn’t recommend this company enough
Couldn’t recommend this company enough. Customer service was excellent from start to finish. I only ordered my plants yesterday and received them today in great condition. So happy, thank you Cheshire plants! I will be recommending you to everyone. 5 stars!
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Such speedy service
Such speedy service! Absolute quality products. Have used these guys on 3 occasions and they have always gone above and beyond for us. Thank you team. Would recommend CP in a heartbeat!
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Great plants delivered in good…
Great plants delivered in good condition. Fast delivery
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Couldn't recommend this company more.
Couldn't recommend this company more.
Fantastic communication from the first time I spoke to them all the way through to final delivery.
Quality of the plants is the best around ive had lots of comments on how good the plants look now planted.
Used them numerous times now after the first lot of plants arriving.
Would defo recommend to any one and will be ordering some more shortly
Thanks
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
Privacy Solution
Fantastic service today when we visited Cheshireplants. Very impressed with set up and Matt was very helpful and recommended a great solution for our privacy needs.
Have used Cheshireplants previously and service was great. Tom and Gill.
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cheshireplants
Thank you so much for the fantastic review! 🌿
We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.
Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!
The Cheshire Plants Team 🌱
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