CHEC Anmeldelser 

I spoke to Saudah Atcha today who was very understanding and dealt with my appointment request that I had missed and got me booked in for my scans and follow up appointment.

Emily was very helpful and the service was great.

Hayley was prompt, polite, and knowledgeable about my questions and queries and her replies and answers explained all I needed to know.(Thanks again).

Contacted Chec of Basingstoke via their Chat portal and was helped by Amanda Whittle. She arranged an appointment for me immediately and sent an SMS message confirming same. I was so relieved to at last contact someone who could help me and would like to thank her for all she did. At last I was able to relax.

After experiencing difficulties trying to rearrange an appointment online, including repeated error messages, we emailed CHEC for help.

Claudia telephoned us personally the following morning. She was friendly, helpful and immediately understood what we were trying to achieve. Not only did she sort out our query, she was also able to arrange the appointment for us there and then.

After struggling with the online system, it was such a relief to speak to someone who took ownership of the problem and resolved it so efficiently.

Thank you, Claudia — excellent customer service and very much appreciated. ⭐⭐⭐⭐⭐

Needed to cancel and rearrange appt which was handled by the customer support online portal. Got it done in minutes

Amanda Whittle dealt with my enquiry efficiently and confirmed she will send across documentation again to my GP.

The whole process from start (application for appointment) to the end ( colonoscopy and feed back) was excellent . The staff were really helpful ,knowledgeable polite and clear in their communication.
I would especially single out Donna who was unbelievably helpful from start to finish.She always found time to explain everything and answer all questions. I would give her a gold medal as she is an outstanding member of your organisation. Thank you so much . Peter .

Charlotte Kenworthy was polite and very helpful. As I already had an appointment on 01 October fat the dermatology clinic, she had the common sense to schedule a second appointment on the same day so that I did not have to attend two separate sessions on two different days! Well done Charlotte! Love the logical thinking! great customer service.

Absolutely faultless service and care from the whole team! Procedure left me with better sight than I can ever remember having.
Mr Grassi the surgeon was superb, less traumatic than a dental clean. Reception and pre op process friendly and efficient.
Wendy was super helpful booking my 2nd eye procedure.
6 stars 🌟 if it was possible!
Highly recommend.
Sir Anthony.

So disappointed and frustrated.

Completely dismissed and spoken to in such a patronising manner by the Ophthamologist. Very unprofessional .

The receptionists however were professional and helpful, credit to them

Member of staff resolved issue immediately.

Spoke to Hannah Waite - who dealt with my quiery excellent, polite and very helpful young lady. She informed me that she would email me with my appointment details, this I received straight away. Fantastic experience all round.

Referred to brentwood hospital CHEC dermatology for a head to toe mole check and discussion about a medication i take for my skin- was left waiting half hour after my original appointment time.
When i got in the room i was greeted by a 'shadowing' doctor and a female doctor- i explained why i was there and my concerns and the shadowing doctor tapped the female doctor on the shoulder and told her 'you only have 15 minutes so focus on one problem today'. They checked 2 moles said they looked fine and called it a day. I asked about an issue that was causing me pain and was told to go to the GP although ive been to the GP several times about said issue. Told me to come back in 6 weeks to talk about my medication.
I left frustrated and feeling like i had wasted my time travelling half an hour to this appointment i had waited 2 years on the referral list for.

Having had a very negative experience trying to book an appointment via the automatic system I rang the number given.
I was in a queue and opted for a call back. This only took about 10mins and I was then sorted out by a very delightful lady call Diane Murray. Diane offered me an appointment to fit in with me and I was sorted out so quickly. This to me proves that these automated systems just don’t work efficiently as not only did I try to book the appointment via it my husband and daughter also did with the same results as the system wanted to book an appointment further than 35miles from my home which was totally ridiculous. A big thank you to Diane for her speed and efficiency but also for her cheerfulness when dealing with me

Friendly and helpful service from Emily.

I had a minor op and the surgery went perfectly and the staff were excellent I highly recommend choosing CHEC.

I have yet to have a great experience at CHEC. Why the NHS continues to employ them as an outsourced service, I have no idea. The service doesn't come anywhere close to the service provided in NHS run operations. SHAMEFUL! Nothing is explained, I get messages saying I have a VF/OCT appointment, and in the same moment, asking me to make a GVC investigation appointment. What are these? Are they the same? What do these internal mnemonics stand for? Where are these explained? What happened to patient-centricity. Just awful!!!

UPDATE: I received calls from the county office and the head office. Both calls demonstrated understanding, empathy and concern to improve things. I was impressed by the rapid response.

I spoke to Hannah who was extremely polite, very helpful and resolved my problem quickly.

Very impressed to receive a call from a Lauren Buckley, from CHEC, who was extremely, professional, polite and helpful, who booked follow up call to review my recent results with a doctor. Although Wellesbourne is fairly close in location. It would have been better to have appointments in Stratford-upon-Avon.