CHEC Anmeldelser 

The operator dealt with my problem quickly and efficiently , which was very helpful.

Excellent service, all,staff,very welcoming and friendly, i would highly recommend this opticians.

I emailed with a query and Nicola Crawford called me back within an hour and I was able to book a suitable appointment at a local clinic. She was extremely helpful and I received confirmation of the appointment as soon as I ended the call.
Excellent service!

The lady i spoke to on the phone was very kind and understanding and got me booked in for an appointment very quickly.

Diane was understanding and explained why they had to rearrange appointment.

Explained procedure and sent all information quickly. Booking process very easy.

I was given a full and comprehensive check on my eyes, in readiness for cataract surgery. I then spoke to the consultant who explained that I could not have the surgery until more than 3 months had elapsed from my pacemaker surgery on 26th June 2026. My left eye surgery has now been booked for 29th October 2026.

Very quick response with the solution that I wanted. Thank you.

Very Polite person, and booked my tests and consultation on the same day which is what I needed rather than two visits as previously

I am profoundly deaf and feel very uncomfotable using the phone, eventually CHEC managed to make an appointment for me, though I needed to be very clear as to why I could not access this myself. The response time was immediate and clear.
Thank you

The clinic was busy on the morning of my Assessment but the receptionist was welcoming and encouraging and at the beginning as well as after I had been seen, explained the process clearly. There was a bit of a delay from my appointment time but the important thing for me was the kindness and opportunity for discussion about my eye surgery which was offered. Later, when I needed to telephone to request a change of date for my surgery, Lucy Phair was really helpful and efficient so that I didn't feel uncomfortable about having the problem.

Having had problems lining up 2 appointments at 2 venues and several lab tests I rang your office and was fortunate to have Robin call back. She very quickly resolved everything, rescheduled appointments, appraised me of your Droitwich site [much more convenient for me] and put my geriatric mind at rest. Many thanks Robin - much appreciated

Amanda Whittle rang me to arrange an appointment for eye surgery. She was very polite, pleasant and professional for which I thank her. I,was offered a suitable appointment without any problems throughout.

Sue Lakeland was absolutely wonderful. She was completely professional whilst managing to be sympathetic, friendly and really efficient at the same time. She certainly deserves to be rewarded. I have been really worried because my cataract is causing me such impaired vision that my balance has been affected and I have had a number of trips and falls but Sue gave me such confidence that my troubles might soon be over. Thank you so much Sue for your help, young voice and beautiful caring manner.

Mike was very nice he explained what he had to do a telephone appointment and an actual appointment all dates and times given and e mails sent

Nicola was great, knowledgeable, empathetic and extremely helpful. Thank you

I had to rearrange an appointment due to personal commitments. Chec staff kindly called me back to save me waiting on the phone. I spoke with Hannah, she was very helpful explaining everything. Hannah was pleasant and understanding. Thank you.

August 3rd booked 2 consecutive appointments for 2nd September at CHEC Stevenage.
August 15th and 19th got texts telling me to book an appointment.
19th August rang Chec to query this and was told the appointments were ok.
20th August text to say the appointment was cancelled due to unforeseen circumstances. I need Community Transport and as a result cancelled my booking.
I was totally confused.
26th August t/c to Lauren Buckley at head office. I explained the above. She could not understand what had happened .
She very efficiently booked two new appointments consecutively on the same date, as there had been a cancellation.
She was empathetic and kind and has arranged for me to get an email and letters to confirm the new appointments.
I have given the rating of 3, as a mean rating. I would have given 1 based on the first six contacts, but a 5 for the help from Lauren.

Tayyibah called me from the appointments team in Preston she was really helpful and gave useful and personal answers to all my questions. I felt as if she understood what patients need
She made me feel better about going back to Basingstoke centre as on my first visit they weren’t very nice or friendly. The eye doctor didn’t introduce herself and showed no empathy whatsoever throughout my time with her
A pleasure to speak to Tayyibah thank you

Dianne Johnston was very helpful and went above and beyond. Very friendly and professional. I'm very grateful.

I was dealt with by TAYYIBAH, in a most friendly and courteous manner. Nothing was too much trouble. i secured the result that i reqired.