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CHEC Anmeldelser 

709
•
TrustScore 4.5 av 5

4,6

Oftalmologiklinikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

What an amazing experience. After sending an email, late last night, today i received a call from a wonderfull lady Wendy with regards to my mothers recent visit to CHEC. After a quick discussion, We... Vis mer

Vurdert til 5 av 5 stjerner

Was referred to CHEC by my optician and so far they have been excellent. Appointments were made very quickly and efficiently by Lauren who was very friendly and informative about what to expect from... Vis mer

Vurdert til 4 av 5 stjerner

My initial experience at booking my Cataract removal appointment was poor. I rang the number for booking surgery 0344 264 4160. The message advice given was to logon to a link sent on a WhatsApp mes... Vis mer

Vurdert til 5 av 5 stjerner

I have spoken to Dianne Johnston on several occasions and I cannot recommend her highly enough. She is kind and understanding, a good listener and has an excellent telephone manner that puts you at e... Vis mer

Informasjon om virksomheten

  1. Oftalmologiklinikk
  2. også i
  3. Dermatolog
  4. Gastroenterolog
  5. Klinikk
  6. Øyelege

Skrevet av virksomheten

CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

709 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(709)

664 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Spoke to Claudia

Spoke to Claudia, such a nice lady! Polite and kind, explained everything thoroughly with patience and grace. A lovely experience being helped by her.

4. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been this morning for a…

I have been this morning for a procedure must admit I had my reservations
But I was treated with privacy dignity at all times
The staff were amazing happy to help in anyway.i would have no worrys goung back there whatsoever thankyou chec and staff
I went to Accrington CheC

3. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Jade was very helpful and extremely…

Jade was very helpful and extremely pleasant. It was, however, very difficult to contact you as the email I received had no contact details. Very frustrating experience. I had to track you through Worthing hospital appointments.

3. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Claudia was extremely helpful despite my issue being my own fault, sorted it for me expediently

3. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My call was answered by Angela Turner…

My call was answered by Angela Turner and from the very start I felt very relaxed , she was very helpful in booking my appointments and any questions I had impressed with the way the company operated would recommend

3. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Telephone Contact

The One star given is for trying to make a telephone contact to the organisation as for obvious reasons I needed to speak to a person regarding the confusion with an eye appointment booking. However after waiting 40 minutes on the telephone I became brain dead and hang up!!!! Although you are offered a call-back which in my opinion is a waste of time as when you make a telephone call you require an immediate contact and not expect to wait hours for a callback for someone to deal with your enquiry relating to a medical issue!!! This is my only fault with CHEC otherwise attending appointments and being dealt with would be 5 stars. The NHS should review their contract until CHEC make improvements to their telephone contact as many elderly patients are not IT knowledgeable and would prefer to deal with talking to a person hence making a telephone contact and not waiting forever for someone to answer the call.

3. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra CHEC

Thank you for taking the time to share your feedback. We are pleased to hear that, aside from your experience trying to contact us by telephone, you have found the care and service you received at your appointments to be 5-star.

We are genuinely sorry that you were left waiting on the telephone for 40 minutes. We appreciate that when you are trying to resolve an issue with an appointment, particularly one relating to your healthcare, you want to be able to speak to someone and have your query dealt with promptly.

Our telephone lines are particularly busy during the mornings, which is why we offer a call-back service. This allows patients to request a call without having to remain on hold and, importantly, means they do not lose their place in the queue. We appreciate that a call-back may not feel like an immediate solution when you would prefer to speak to someone straight away, but it is intended to provide an alternative to waiting on the telephone.

We also have our CHEC-IN patient portal and Live Chat available for patients who are comfortable using these services, although we fully appreciate that not everyone is confident using digital options, We are continuing to look at ways to improve access to our services and reduce telephone waiting times.

Your feedback is valuable to us, and we will ensure your comments are shared with the relevant team as we continue working to improve the patient experience.

Thank you again for your feedback, and we are glad that your experience when attending your appointments has otherwise been a positive one.

Vurdert til 5 av 5 stjerner

Difficulty Overcome

I was having difficulty in communicating with CHEC due to impaired hearing and limited IT skills. This problem has now been overcome thanks to the understanding and effort of Robin Inglis, to whom I am most grateful.

2. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Laser Treatment

I was having problems with my right eye and needed to rearrange an appointment because of headaches Sally was very sympathetic and arranged an earlier appointment without a problem, for which I am very grateful

2. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra CHEC

Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that Sally was able to assist you and arrange an earlier appointment when you were experiencing problems with your right eye and headaches.

We’ll be sure to pass your kind comments on to Sally, who will be delighted to know that her understanding and support made a difference. We wish you all the very best with your appointment and hope you’re feeling better soon.

Vurdert til 3 av 5 stjerner

Trying to sort out an appointment

The experience of trying to sort out issue on WhatsApp was frustrating and it took a human being to understand my situation. After two 30 minute attempts to speak to someone, I got through to someone who was really understanding and helpful.

1. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra CHEC

Thank you for taking the time to share your feedback. We are sorry to hear that your initial experience of trying to resolve your issue via WhatsApp and by phone was frustrating, particularly after the time you spent trying to get through to someone.

We are pleased to hear that, once you were able to speak with a member of our team, they were understanding and helpful in resolving your situation.

Vurdert til 5 av 5 stjerner

Nicola contacted me today

Nicola contacted me today, regarding some results that I hadn’t received from a previous appointment. Nicola was able to give me the results, and referred me to the hospital for more tests. I have to say that she was very informative and helpful and would like to pass on my thanks for her professionalism. Paul Norton

1. september 2026
Anmeldelse skrevet uten oppfordring
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Svar fra CHEC

Thank you for taking the time to share your feedback.

We are delighted to hear that Nicola was able to assist you with your results and provide you with the information and support you needed. It is wonderful to know that you found her informative, helpful and professional.

We will be sure to pass your kind comments and thanks on to Nicola. Feedback like this is greatly appreciated by our team.

Thank you again for your lovely review.

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