CHEC Anmeldelser 

Angela Turner is an excellent support advocate.

HAC

I am elderly and not very comfortable in using call chat. I spoke with Hayley and found her to be very polite, professional, concise and helpful which made the "call chat" and lot easier to deal will.

I found my visit at Chec a very pleasant

great comunication and appointments on time with limited waiting ties
rec'd call from sauda atchia, agreed on appointments and email confirmation rec'd which was very helpful

Spoke to Diane twice this over the last few weeks she was extremely helpful and followed up my questions very promptly with a call back.

Emily explained my next steps very well and was kind and attentive.

Telephoned CHEC to clarify a number of queries I had in respect of SMSs received. Requested a callback instead of having to stay on the line listening to (awful) "music" on hold. Tayyibah Patel - Patient Booking Coordinator - rang back in fairly short order. I didn't get a chance to put my queries as Tayyibah anticipated every single one of them, arranged the appointments to my satisfaction and sent further SMSs immediately by way of confirmation. Her manner was most pleasant and professional and I am most impressed by the service provided.

I was offered private treatment by the NHS in Worthing for gastroenterology. They advised that this would cover all tests consultations and necessary surgery. CHEC instructed their Worthing clinic to carry out one test only which proved clear.

The follow up was appalling and consisted of a phone call where I could barely understand the consultant and kept getting cut off.

CHEC then advised me that they did not have any gastroenterologists contracted where I lived and that I should be reffered back to the referer.

Had CHEC have been upfront in the first place that they were unable to provide the service, then no doubt the NHS would not have offered this to me.

I have just visited A and E where a doctor very swiftly diagnosed a blocked gallbladder. He was dumbstruck when I recited that in nearly two years no one has carried out the simple check of looking into my eyes to see that they were yellow.

I will raise a formal complaint about this; both with CHEC and the NHS.

Because CHEC erroneously discharged me following their lower GI investigation, the referring NHS trust has now removed me from their waiting list completely even though I have not yet seen a specialist for my upper GI, which was the request from my GP.

Great customer service! The lady I spoke to on the phone was an absolute gem. She was so helpful and managed to get back to me quickly after a mishap with the clinic. I really appreciated her kindness, efficiency and willingness to help. Thank you

I can’t rate CHEC highly enough, I’ve had problems in my ears for many years and finally feel since being referred to Mr El-Tabal and the team and Helen Holmes from patient care then I can have the care I’ve been seeking for many years.
Thank you to all the team

Claudia was very clear and easy to understand - she dealt with my communication very swiftly and she followed up immediately as promised by email.

Online chat agent Jade extremely efficient and helpful today. Speedy resolution of enquiry :concern

Claudia was wonderful and very helpful! She helps me to book an appointment very quickly! Many thanks, Claudia!

Went for a minor procedure at Billericay Health Centre.
From the moment I went to reception and was greeted by Hollie and then onto minor surgery where the nurse Carla and the surgeon on duty Sofia Eriksson looked after me 100% excellent customer care was given, much appreciated.
Painless procedure Thank you so much
Also a thanks to Diane and Nicola who have dealt with my online enquires.
All a credit to the team
Thank you
Mick Ellis

Kannan called me to discuss an endoscopy. He listened to my concerns and made me feel valued. He was reassuring and caring. We discussed some options.

My husband is 78 years old. He had an appointment at Chec Accrington.First of all the bus was late then the traffic into town was backed up. I tried to ring them to say he would be late. I held on for 20 mins but nobody answered. When he finally got there he was25 mins late and they had cancelled his appointment. On previous appointments he has waited more than 30 minutes for them to take him in. We have had trouble with them before and wish there was an alternative to them. They are absolutely useless. He gets appointment letters after he has been and somtimes gets the same letter twice. I dont know how they manage to get any good reviews because I have never know any practise as inefficient as this. The good reviews I have read are not for Accrington. I cannot comment on any other area but wish we could go anywhere instead of Accrington. Unfortunately that is the nearest

Spoke to Jade Sheridan -Wood regarding my Cataract MIGS SURGERY cancellation, she sorted it out swiftly and professionally . I now have had surgery thanks to the above.

Totally unexpected phone call, but I was able to check their credentials before confirming my personal details. The call was smooth and professional and informative. Thanks to Mike!

Very friendly. The Assistant Tayyibah, answered all my questions. Very satisfied with the customer service

Nicola was superb and I think she realised, from our short conversation, the problem that many many older generation are having in that their cognitive skills and the use of apps, portals and web sites does not work for them. Please take this into consideration, technology is a wonderful thing but we all may get to the time in life when we are unable to fathom online portals and text messages and all the other hoops that we jump through with pass codes and links. I’m glad I could help my dad in this instance with Nicolas help but other people might not be so lucky to have family to help. If on the link you can mention the help line telephone number for any issues that would be really good. Thanks