Amazing experience from Andrea and the customer services team. I phoned up as my order had not been dispatched for a few days and it was urgently required. Andrea reassured me this was because... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have finally convinced my wife to follow my lead and as a result I purchased for her a pair ladies boots.She agrees the construction is what is expected from a leading brand. Andrea in customer s... Vis mer
Absolutely blown away by the customer service. Louise and the repairs team have done an outstanding job with fixing my husband's leather boots. They were relatively new but he got soaked in a downp... Vis mer
Excellent service, assistance and advice given by the 2 staff in your Edinburgh store. They did everything that they said they would do and well within the timescales that they indicated. They also ha... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Kontaktopplysninger
69 Rushton Road, NN14 2RR, Desborough, Storbritannia
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great shoes at a sensible price
29. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Great review too, thank you! Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for leaving a review we really appreciate it. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear that you appreciate the quality, style, and lasting value of our products. Cheaney HQ
Cheaney shoes fan
Both myself and my wife are fans of Cheaney shoes - handmade, well made and made in England hence reducing the shopping's carbon footprint yet great experience!
28. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your support and for being a true Cheaney fan! We’re delighted to hear that both you and your wife appreciate the craftsmanship, quality, and sustainability of our handcrafted shoes. It’s wonderful to know that our commitment to British manufacturing resonates with you. Cheaney HQ
Quality product which fits superbly.
Quality product which fits superbly.
Shame you charge postage.
31. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your great feedback! We’re so pleased to hear that you’re happy with the quality and fit of your product.
We understand your concern regarding the postage charge, and we truly appreciate your input. We're always working to improve our service. Cheaney HQ
Absolute quality
Absolute quality. If you can afford, this is the place to buy shoes
11. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Joseph Cheaney & Sons
Thank you for your wonderful review! We’re thrilled to hear that you’re impressed with the quality of our shoes. We take great pride in the craftsmanship and materials that go into every pair. We hope you enjoy wearing them. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we really appreciate it. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for tjhe fantastic review, its appreciated. We hope you enjoy wearing your new shoes. Cheaney HQ
Quality shoes
Quality shoes, superb service, immediate delivery - what more can I say about this company. They are a pleasure to deal with.
29. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of our shoes, as well as the service and delivery. Cheaney HQ
Great experience
Accurate website description, great quality, prompt delivery and a good sale price.
29. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with us. It’s wonderful to know that our website, product quality, and delivery met your expectations, and we're glad you were able to take advantage of the sale. Cheaney HQ
As usual
As usual, my go to retailer for quality boots that will most likely outlast me! With the appropriate TLC they deserve.
Excellent product and equal service.
28. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your kind words and continued loyalty! We’re so glad to hear that our boots are your go-to choice, and we’re delighted that you appreciate the quality and service we provide. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
Svar fra Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
Exceptional service and great quality.
10. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for taking the time to leave us a review, we appreciate it. Cheaney HQ
The boots are fantastic
The boots are fantastic, came exactly on time. But for the price you pay I am not sure why there is a delivery charge. It's not a lot but it's the principle.
10. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your great feedback! We're thrilled to hear that you're happy with the boots and that they arrived on time.
We completely understand your concern about the delivery charge, and we truly appreciate your feedback on this. We're always looking for ways to improve the customer experience, and your thoughts will certainly be taken into consideration. Cheaney HQ
The Bad Step
I found the laces too short - I already let you know about that fact, but received no response - and also found I couldn't close the part of the boot where the tying eyelets come together to help protect the instep from the rain.
Forgive the terminology.
9. januar 2025
Svar fra Joseph Cheaney & Sons
Sorry to hear you found the laces too short. Please email customerservices@cheaney.co.uk and they can arrange to send you some longer ones or ofcourse you can return the item to us for a refund. Details of how to do this can be found on our website. Cheaney HQ
excellent service
9. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your feedback its appreciated. Cheaney HQ
Delivery was a little slow
Delivery was a little slow, 7 days, but maybe we are being spoiled by the big companies.
13. januar 2025
Svar fra Joseph Cheaney & Sons
Thank you for your feedback, sorry that delivery was slower than normal. Cheaney HQ
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.