Customer service absolutely brilliant. Felt like I had my hand held through the process after I'd ordered online. And the one way system works lovely
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Straightforward ordering process. Used the 1p delivery option and was lucky that delivery was very prompt. Timber was in good condition. All I’ve got to do now is build the raised bed,
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Vis mer
The whole ordering experience was seamless and quality products. The delivery was excellent. The delivery guy was friendly and super efficient and went above and beyond in carrying the fence panels t... Vis mer
Informasjon om virksomheten
- Trelastforhandler
- også i
- Byggevareleverandør
- Forhandler av fekteutstyr
- Forhandler av produkter for landskapsforming
- Hagebygninger
- Tømmerleverandør
Skrevet av virksomheten
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Kontaktopplysninger
The Timberstore, Buckland Down, BA11 2RG, Frome, Storbritannia
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,9
Enestående
325 anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Driver was helpful and carried the…
Driver was helpful and carried the fence panels to where they were needed.
28. november 2024
Svar fra Charltons Timberstore
Hi Michael, thank you for your kind feedback, I know the driver will be pleased to hear this too. We look forward to seeing you again!
Svar fra Charltons Timberstore
Hi James, that's lovely to hear, thank you for your kind feedback!
Svar fra Charltons Timberstore
Hi Carey, thank you very much and we hope to see you again soon!
Svar fra Charltons Timberstore
Hi Chris, many thanks for your feedback, we really appreciate it!
Svar fra Charltons Timberstore
Hi Mr Bruton, thank you for your feedback, it's great to hear! We hope to see you again soon
Svar fra Charltons Timberstore
Hi Mrs Smith, thank you for your kind feedback, we really appreciate it and hope to see you again soon!
Great service
Driver went out of his way to deliver the goods according to delivery instructions which could have been challenging. All delivered efficiently and effectively.
4. november 2024
Svar fra Charltons Timberstore
Hi Jon, we're so pleased to hear this, thank you for your feedback!
good experience at Chaltons…
No problem finding what I required on the web site which was some gravel boards at a resonable price, easy to order and picked up next day. No problems so 5* rated thank you Chaltons Timber
24. september 2024
Svar fra Charltons Timberstore
Hi Gerry, thank you so much for taking the time to leave us such a lovely review, we really appreciate it! It's great to hear and we'll look forward to seeing you again in future
Fantastic service as always for items…
Fantastic service as always for items big and small
17. oktober 2024
Svar fra Charltons Timberstore
Thank you very much for your kind words, it's great to hear!
Svar fra Charltons Timberstore
Hi Jacqui, thank you very much for your feedback! We're so pleased to hear it.
everything they promised was achieved
17. oktober 2024
Svar fra Charltons Timberstore
Thank you for your kind comment Maurice! Much appreciated.
Svar fra Charltons Timberstore
Thank you for your feedback Alan, that's great to hear!
Great shed and service from the guys at…
Great shed and service from the guys at Charltons. Antonio the installer takes a great pride in his work.
You could not do better than use these guys.
A very happy customer.
26. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Charltons Timberstore
Hi John, thank you so much for your wonderful feedback! We really appreciate it and will be sure to pass on your kind comments to Antonio and the rest of the installs team. Thanks again!
Excellent in almost every respect
Excellent in every respect - except a glitch in the on-line payment system that took a while to resolve.
17. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Charltons Timberstore
Hi Ian, thank you for your feedback, we really appreciate it! I'm sorry to hear you had a payment issue but thank you very much for highlighting it!
Great product and delivery
The delivery driver was excellent and helpful. I feel very confident about the products.
The downside was that my online order was not processed until I queried it but was then delivered promptly.
28. august 2024
Svar fra Charltons Timberstore
Hi Neill, thank you for your feedback, we really appreciate it! The error was escalated to our scheduling manager at the time and I'm pleased to say a new process has been introduced to prevent this happening in future. I've passed your kind words onto the driver and his manager too, many thanks!
Good value gate post
27. august 2024
Svar fra Charltons Timberstore
Thank you for your feedback John, that's great to hear!
Ordered fence posts online
Ordered fence posts online. Arrived in good time for 1p delivery cost!! Nice straight posts, very happy.
27. august 2024
Svar fra Charltons Timberstore
Thank you for your feedback Sue, we really appreciate it!
Up there with the very best.
Easily accessible with good parking and yard is well sign posted for collections etc. Large showroom packed with great stuff, well displayed. Carrying a wide variety of timber and associated products, with a good website which gives prices etc (unlike some) which makes ordering a breeze. Very reasonable delivery rates, as cheap as 1p (£0.01) if you're not in a hurry and meet the criteria.
The staff are brilliant, very friendly and helpful even to a DIYer like me who only visits occasionally. Easy recommendation.
22. august 2024
Svar fra Charltons Timberstore
Hi Roger, this is fantastic to see, we really appreciate your kind words and so pleased to hear you'd recommend us. As a family-run business we rely heavily on word-of-mouth in the area and reviews such as this so thank you very much for taking the time to share your experience. We look forward to seeing you again!
Great service easy to order on line
Great service easy to order on line, had phone call the day before to check delivery for the following day.
Excellent 5 stars for the driver that we missed very early morning, as out walking dog, my timber neatly stacked against my wall.
Good reliable friendly company.
Good quality products could not fault.
21. august 2024
Svar fra Charltons Timberstore
Hi Roger, thank you for taking the time to leave such a lovely review, we really appreciate it and look forward to seeing you again!
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