Customer service absolutely brilliant. Felt like I had my hand held through the process after I'd ordered online. And the one way system works lovely
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Straightforward ordering process. Used the 1p delivery option and was lucky that delivery was very prompt. Timber was in good condition. All I’ve got to do now is build the raised bed,
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Vis mer
The whole ordering experience was seamless and quality products. The delivery was excellent. The delivery guy was friendly and super efficient and went above and beyond in carrying the fence panels t... Vis mer
Informasjon om virksomheten
- Trelastforhandler
- også i
- Byggevareleverandør
- Forhandler av fekteutstyr
- Forhandler av produkter for landskapsforming
- Hagebygninger
- Tømmerleverandør
Skrevet av virksomheten
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Kontaktopplysninger
The Timberstore, Buckland Down, BA11 2RG, Frome, Storbritannia
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,9
Enestående
325 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Recommend them for price and service
The ordering option on the webpage was quick and simple. The price for replacement of a fence was £186 as opposed to £249 in Wickes, no brainer. The after service, returning products was also easy. Staff were friendly and great fun. Carry on
15. mai 2025
Svar fra Charltons Timberstore
Hi Paul, thank you so much for your review, and for supporting local, it's wonderful to hear. We look forward to seeing you again soon!
As usual this company were bang on
As usual this company were bang on, I have now bought a serious amount of timbers of these chaps, had only one length that was warped and it was replaced without argument.
Yet another project coming up soon and will be using Charltons
14. mai 2025
Svar fra Charltons Timberstore
Hi Kris, that's wonderful to hear, thank you so much for another fab review. We'll look forward to seeing you again soon!
Easy on-line order
Easy on-line order, phoned before delivery. Delivered as promised into my drive. That's why they're my normal go-to for gardening project timber.
7. mai 2025
Svar fra Charltons Timberstore
Hi Roger, we're really pleased to hear that, thank you and we'll see you again soon!
From ordering to delivery all went…
From ordering to delivery all went smoothly , informed of delivery the day before ,all stacked neatly on driveway by driver.
7. mai 2025
Svar fra Charltons Timberstore
Hi Gary, that's great to hear, thank you for your kind review. We look forward to seeing you again soon!
Svar fra Charltons Timberstore
Hi Michael, that's great to hear thank you!
Excellent service BUT
Excellent service - cheap 1p delivery.
HOWEVER this 1p option has gone from the pulldown
in the checkout area even though irt is still advertised on the website.
28. april 2025
Svar fra Charltons Timberstore
Hi James, thank you so much for your review. I understand this was all resolved for you at the time. We look forward to seeing you again soon!
Great service
Great service, delivered on time, in good condition. Would definitely use again.
28. april 2025
Svar fra Charltons Timberstore
Hi Mel, we're really pleased to hear that, thank you for your kind review. We look forward to seeing you again!
Svar fra Charltons Timberstore
Hi Wendy, thank you for your review that's great to hear!
Delivered while I was out ,but stacked…
Delivered while I was out ,but stacked and left tidy everything was correct .
28. april 2025
Svar fra Charltons Timberstore
Hi Christine, that's great to hear, thank you!
Great prices and service
Great prices with top quality products. Superb customer service and delivery!
28. april 2025
Svar fra Charltons Timberstore
Hi Kellie, that's great to hear, thank you so much!
Had a load of timber delivered
Had a load of timber delivered. Was worried I ran the risk of having some of the less desirable bits as I wasn’t there to choose but all timber was in great shape, posts and 2x2 were dead true. Really good quality and very happy with the service I received!
17. april 2025
Svar fra Charltons Timberstore
Hi Liam, that's great to hear, than k you. Quality control is such an important aspect of our service so we really appreciate your feedback. We look forward to seeing you again!
As ever excellent service from…
As ever excellent service from Charltons. The one gripe I have is the high moisture content of the delivered T&G boards that will obviously dry out and shrink over 3 to 4 months.
19. april 2025
Svar fra Charltons Timberstore
Hi Dylan, thank you for your feedback, that's really helpful and certainly something we're continually reviewing. We look forward to seeing you again soon!
Always a great company to buy from
Always a great company to buy from, very friendly, great prices and I use their penny delivery service as I order ahead of a project which works brilliantly. I am a returning customer and wouldn't use anyone else.
19. april 2025
Svar fra Charltons Timberstore
Hi Charlotte, that's so wonderful to hear, thank you very much for your kind comments which have been passed to the whole team. We look forward to seeing you again soon!
Great friendly service.
10. april 2025
Svar fra Charltons Timberstore
Hi Richard, glad to hear it, thank you!
All laid out well with signage and…
All laid out well with signage and helpful staff..i
17. april 2025
Svar fra Charltons Timberstore
Hi Michael, that's such valuable feedback, thank you, your comments have been passed on to the team. We look forward to seeing you again soon!
Svar fra Charltons Timberstore
Hi Carol, that's very kind thank you, your comments have been passed on to our lovely drivers. We look forward to seeing you again soon!
Svar fra Charltons Timberstore
Hi John, that's lovely to hear thank you, your kind comments have been passed on to the team. We look forward to seeing you again!
Hugh quality wood
Great website to navigate, fast efficient delivery and great communication, product quality is excellent
27. mars 2025
Svar fra Charltons Timberstore
Hi Andrew, that's fantastic to hear, thank you so much for your kind review. We look forward to seeing you again soon!
Svar fra Charltons Timberstore
Hi Hugh, that's great to hear, thank you for your kind review which has been passed on to the team. We look forward to seeing you again soon!
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