Customer service absolutely brilliant. Felt like I had my hand held through the process after I'd ordered online. And the one way system works lovely
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Straightforward ordering process. Used the 1p delivery option and was lucky that delivery was very prompt. Timber was in good condition. All I’ve got to do now is build the raised bed,
Knowing exactly what I needed I went online on Friday and ordered. On Sunday afternoon I realised I had miscalculated by four deck boards following which I was on the phone first thing on Monday.... Vis mer
The whole ordering experience was seamless and quality products. The delivery was excellent. The delivery guy was friendly and super efficient and went above and beyond in carrying the fence panels t... Vis mer
Informasjon om virksomheten
- Trelastforhandler
- også i
- Byggevareleverandør
- Forhandler av fekteutstyr
- Forhandler av produkter for landskapsforming
- Hagebygninger
- Tømmerleverandør
Skrevet av virksomheten
Timber merchant in the heart of Somerset supplying high quality materials to trade and public across Somerset, Bath, Bristol & surrounding areas. Trading since 1903, we're open 6 days a week for fencing, landscaping & building materials, gates, sheds and much more!
Kontaktopplysninger
The Timberstore, Buckland Down, BA11 2RG, Frome, Storbritannia
- 01373 814 814
- timberstoresales@charltonsgroup.co.uk
- charltonstimberstore.com
4,9
Enestående
325 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good product and efficient delivery.
28. juli 2025
I have always purchased Wood from…
I have always purchased Wood from charltons is always a good quality and the delivery charges for 1p that's amazing.(that is if you not in a hurry to get it delivered.) I would definitely recommend.
24. juli 2025
A good range of items I was looking…
A good range of items I was looking for. But the yard man who assisted me with picking up my order was exceptional. He was clearly busy but he was helpful friendly and helped me fit the items into my car. A brilliant employee. Thankyou
9. juli 2025
Exceptionally good timber yard
Great product, speedy delivery. Friendly, helpful staff. Very reasonable prices. Would highly recommend.
7. juli 2025
Svar fra Charltons Timberstore
Hi Ian, that's so kind thank you, your feedback has ben passed on to the team!
Old fashioned company that carries good…
Old fashioned company that carries good stock levels and 1p delivery service great if you are organised..
16. juni 2025
Svar fra Charltons Timberstore
Hi Leon, thank you for another great review, we're pleased to hear it and look forward to seeing you again soon!
Svar fra Charltons Timberstore
Hi James, that's fantastic to hear, thank you for your review!
Good quality products
Good quality products, delivered as requested. Really helpful delivery guy.
I have always bought from Charltons. Nothing is any bother.
9. juni 2025
Svar fra Charltons Timberstore
Hi Kevin, thank you so much for your kind review, we really appreciate it and look forward to seeing you again soon!
Absolutely abysmal service today
Absolutely abysmal service today, received by my elderly friend today. Despite being shown what he needed on their website using his phone, the counter person determinedly undermined him and was deliberately obtuse.
If she is the new hire (she being an ex Travis Perkins employee) Charltons need to reconsider think her hire as she has significantly lowered their standard.
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Charltons Timberstore
Thank you for your feedback. We're genuinely sorry to hear that your friend’s experience did not meet expectations. Here at Charltons, we pride ourselves on delivering excellent service, as reflected in more than 200 positive reviews we've received.
We take all feedback very seriously and will use this as an opportunity to reflect and ensure every customer feels heard and supported. If you’d like to discuss this further, please feel free to contact us directly—we’re always open to constructive dialogue.
Thank you again for taking the time to share your thoughts.
8 x 6 shiplap shed
We purchased a 8 x 6 shed it was delivered within three days and is very good quality
5. juni 2025
Svar fra Charltons Timberstore
Hi Myea, that's fantastic to hear, thank you so much!
Ordered on line. Ready for collection in 30 mins. Very helpful staff who helped with loading.
Ordered on line.
27. mai 2025
Svar fra Charltons Timberstore
Hi Pamela, that's great to hear, thank you!
Svar fra Charltons Timberstore
Hi there, that's great to hear thank you!
all good.
I ordered some trellis panels for delivery ‘as and when’. it took 2-3 weeks, they left them somewhere sensible, all good.
13. mai 2025
Svar fra Charltons Timberstore
Hi Naomi, that's great to hear, thank you!
Svar fra Charltons Timberstore
Hi Pete, the penny delivey sure is popular and you can see why. Thank you so much!
Svar fra Charltons Timberstore
Hi Den, great to hear it, thank you very much!
Svar fra Charltons Timberstore
Hi Clair, we're so pleased to hear that, thank you very much and we look forward to seeing you again!
Svar fra Charltons Timberstore
Hi John, thank you for your review, that's great to hear!
Delivery was in plenty of time.
Delivery was in plenty of time and delivery man was great. All present and correct and good stuff.
15. mai 2025
Svar fra Charltons Timberstore
Hi Michael, that's great to hear thank you!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.