Charlton and Jenrick Anmeldelser 

Courteous and prompt follow up. The fitters were polite, conscientious and thorough. A good experience allround!

I recently purchased a gas fire, a Paragon Focus HE Slide Control NG Coal with Cast Arch Fascia Chrome Highlight through Charlton and Jenrick. Unfortunately, on use of the fire the vapours emerging from the vents on start-up were excessive and immediately created oxidation on the fascia which discoloured and needed to be wiped off after use when cool.
The view of Charlton and Jenrick was that this was something I was to expect and was not an issue for them.
I was never made aware of and could find no information in the brochures to indicate that I would need to wipe down the fascia every time I used this fire. I was extremely disappointed in the response of Charlton and Jenrick who could not explain how I could have been made aware of this feature of their fire. Needless to say, if I had been made aware I would not have purchased it but would have purchased another.

The team from Charlton & Jenrick have been excellent. So easy to work with, so very helpful and informative. Thank you so much, each time we light it we will remember your service! N & R Marlow.

From dealing with Charlton and Jenrick
For the original quote until today their
Professional attitude.ha been very impressive
A big thanks to Kendal there Technician who phoned to confirm arrival time who then fixed our fire even cleaned up after the process.
Excellent service
Thank you
Peter Cocker

Stove looks great but have not used it yet so can’t comment on its performance.
Good documentation but still not sure what model I have as instruction cover several models

We have had an Infinity HD 800 gas fire for four years, paying around £4k for it. While it looks great, it has been a constant and expensive disappointment. We have had pilot lighting failures, electrical problems, logs breaking without any contact and now a failed remote, which will have to be replaced with a new remote and control unit. The only positive and reason this guy as 2 and not as 1 is the call-out and office staff have been great. It was too expensive to have such a poor experience.

Very happy with the product this is the first day

The fire looks fantastic and the option to change the background is brilliant

We love the beautiful electric fire fire supplied by Charlton and Jenrick and fitted superbly by Rotherham Fireplace Centre

QUALITY WORKMANSHIP PROVIDING A GREAT HEAT EXPERIENCE...

The engineers arrived punctually, got on with the work and had replaced my old outdated gas fire and fireplace by lunchtime. They worked hard, were conscientious, cleaned up after themselves and were polite. They did a brilliant job and I am very happy with with the end result.
Thank you

The person assigned to the fitting arrived exactly on time and did a great job on all fronts, fitting, plastering, showing us both how to switch on/off the gas fire and also tips on cleaning.

Very pleased with the professional and very prompt way your company acknowledged my guarantee registration
for the fantastic fire I’ve purchased.

D. Secker

I have recently had an Edge balanced-flue gas stove installed. The fire itself is lovely and looks really good, however, it can only be operated by a battery controlled remote control which is cheap and flimsy. The fire was installed in December 2025 and I’m already on my second remote. It’s forever ‘unpairing’ itself with the fire and is generally not of a good quality. The fire would be MUCH better if it could be operated without a remote control. Such a shame because I wouldn’t recommend the fire purely because of a cheap, unreliable remote control which spoils it.

Fire was delivered and set up with no problems

Had a fire off you before

Noticed a problem with the flame effect with the fire after the installation, after activating the warranty, had no problems contacting Charlton and Jenrick, email response excellent, engineer booked and rectified problem within an hour. Excellent all round service from both company and engineer.

Nice showroom, good display of gas fires, ordered, supplied and fitted without any problems at all

Everything was so straight forward unlike so many other websites !! Would recommend this company without hesitation !

electric fire installed and I wanted to activate the warranty. Didn't know where this was located so rang C&J who were very helpful and told me exactly where the serial number was located