Cat Tree UK | FR | DK | IT | NL Anmeldelser 

So happy with the cat tree we bought for our two Maine Coons. It arrived in good time and was very simple to put up. The cats absolutely love it, and that it is sturdy enough and big enough for their weight. Super happy with our purchase.

Recommended! Fantastic range of products, much better quality than the cat trees you find on Amazon and at other retailers. A couple supply related delays but it all arrived eventually. Helpful and friendly customer service too. Thanks again Jon

This company has to be the worst company i have ever had to deal with I ordered a cat in motion cat wheel and a cat tree The cat tree was sent wrong when i asked for it to be replaced with the correct one as the one sent was too small and of no use at all i was basicaly told to purchase it from elsewhere After 3 months of use the wheel is playing up No reply from them at all totally ignored.and no if you are reading this cat tree uk It has not gone into spam There is clearly a design flaw on it as the guide wheels do not connect on both sides as they should and there is no way to adjust them We also filled in at the start become a influencer as we are breeders that was ignored too Though to be honest i am glad it was because seeing how they operate i would not want my name associated with them Your support email bounces back
Update as you can see from the answer below they sent that reply on the 28th march they say they dont ignore emails today is 16th April and still no reply so their answer which was sent within 4 minutes of this review going live is rubbish they do ignore emails

Firstly Cat tree UK did not even notify me to say the cat tree I ordered was “ in limbo” in their own words. I had to chase this up after over a week of ordering. They did offer me £40 discount on ordering another tree, however their cat trees are very expensive. I decided to go with a refund because i really only wanted the one particular tree that they didn’t have in the colour I wanted.
I was told I would receive a refund within 3-5 working days, However on the 6th working day still no refund only to be told I would receive within 48 hours and it’s still not there.
I chased it up again only to be told it takes 5-10 working days!!! Why was I not told this from the beginning? No apology or anything. Stinky attitude to boot! I have had quite a few things from this company but I won’t but from them again.
BOYCOTT.

Updated - thanks for your response. My husband is in touch with your team and received an update RE the delivery issues with the missing parts. Appreciate your help getting the supplier to ship these out. Hopefully they arrive soon, please keep chasing for us.
Thanks

I purchased two cat trees from here and really impressed with the quality of them both. I can see them lasting for a long time and my cats absolutely love them! James was incredibly helpful whenever I asked any questions - so sorry I must of drove you mad! Delivery was quick and will definitely be buying from here again!

I bought the Kerbl wall mounted Dolomit Pro cat tree.
It was reasonably priced, reasonable quality & delivered promptly (within about 2 days of ordering).

The velcro attached cushions look to be a little bit flimsy & I'm not sure how long they will last, but they will be easy to replace with homemade items if/when needed.

Very disappointed and unimpressed.
Feel I’ve wasted a hell of a lot of money on something than doesn’t reach the high expectations I was lead to believe..
Waited nearly 2 months for delivery after being informed of 3 different ETA dates. When constructed I noticed the paint has chipped in a couple of places, the corners are not rounded and the surfaces are so slippery I feel this could be unsafe..
I regret to say that I won’t be buying from here again

Doesn't take up much space, the cats love it.

Easy to order at really competitive prices and enough but no overdoing contact via email.
I searched online and found Cat Tree to have the best price and I also got a discount for the Poo Poo Peedoo cat litter pod I bought.
Highly recommend!

Great service from start to finish. Very well made, strong, and robust. As described and just what I wanted and my cat!

Can’t fault the service from this company yes you have to wait a while for delivery but that is stated on the site and when my cat tree arrived I was so chuffed and blown away by the quality of it I’ve never seen one so well made and the design is brilliant it’s solid and looks so good too! its easy to assemble beds can be removed and washed and doesn’t require any drilling to go floor to ceiling! I purchased a floor to ceiling tree and my OH assembled it all within 15/20mins without seeing the instructions at the bottom of the box! Communication was brilliant I emailed and had replies back within 1 day from James who was extremely helpful and informative . Unfortunately one of the platforms was slightly chipped from transit which doesn’t affect use or assembly at all I emailed pictures and James replied straight away and sent a repair kit that got here a day later and some money off. I will definitely recommend the site to friends and family if you don’t mind the wait it’s well worth it you won’t find a better product for the price! Thanks my cats love it also very happy cat mum!

The quality of the cat tree and shelves I purchased are outstanding, especially given the reasonable price. I always buy my cat furniture from here as I know I am going to get great value for my money, and the customer service is top notch.
Thanks Cat Tree UK

Super efficient delivery, ordered Friday morning and by Tuesday all of my items had arrived. The cat tree we ordered is of outstanding quality (Penthouse cat tree), Jon was very helpful in helping us order an air filter for the litterbox we ordered as well, great work all around, and we highly making use of Cattree!

Really quick delivery, lovely sturdy product, our cat loves it.
Assembly instructions were decent, one thing I did wrong was to assume assembly was from the base up, rather than from the top down, but that was easily corrected.

Good product, reasonable prices, with a slight snag in delivery using UPS. UPS don’t seem to deliver at weekend, and cannot leave packages in a safe location, only delivering to secure lockers. Unfortunately as the product is quite large, since nobody could be at home to receive the product, it had to be delivered to one of these lockers; the first attempt failed as there was no room in said locker; the second, to a store, failed because delivery was attempted outside the store’s opening times. Thankfully third time was a charm and the product was delivered successfully.

Delivery was fast, quality is exceptional and most importantly, the cat is obsessed with the tree!

This is the 3rd purchase from this company always great products that actually last this order I had ordered a certain colour but unfortunately had an email to say that colour wasn't available but could offer an alternative colour so great communication from them and would highly recommend this company if you want products that last and I like the fact you can order spare parts to replace worn parts instead of having to buy a whole new cat tree

We wanted to order one of the cat trees for delivery to Switzerland. Unfortunately not a service that is currently provided. Somehow we managed to place the order and transfer the money. James could not have been more helpful. The money was refunded promptly, emails were answered very quickly. If delivery to Switzerland ever becomes an option - please let us know :)

Great products easy to put together and very well made