Cannot fault this company. Will be booking again. The pick up counter is facing you as you walk out of the arrivals hall at Paphos airport. No pressure for extras or anything, just a smile and smooth... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DO NOT RENT FROM CARGINI. Save your money and your peace of mind. I rented a car with them in Malta, and everything seemed fine at drop-off. However, they are now illegally withholding my security... Vis mer
Selskapet har svart
Plusy: doskonała cena, najlepsze godziny pracy, najniższe opłaty dodatkowe, żadnych problemów przy zdawaniu auta, miła i sympatyczna oraz komunikatywna obsługa, po drugiej stronie ulicy przy lotnisku.... Vis mer
Selskapet har svart
We had a great experience with Cargini in Santorini. The booking and collection process was straightforward, and the car provided was exactly what we had requested. The staff were friendly, profession... Vis mer
Selskapet har svart
3,5
Middels
349 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Worst car rental experience PLEASE…
Worst car rental experience PLEASE AVOID Cargini
We booked a car through Cargini for a one-week holiday in Greece, expecting a straightforward rental experience. Unfortunately, it turned into a nightmare.
After just 30 minutes, the tire went flat. We had to wait 4 hours for a tow truck, and the spare wheel provided wasn’t even suitable for the vehicle. The tow truck driver also told us that the tire was already damaged.
We had taken full insurance, so thankfully we didn’t have to pay for the tire issue. However, the problems didn’t stop there: the tire kept losing pressure, we had to check and refill it several times, and the tire pressure sensor wasn’t working. Five days later, despite barely using the car, the tire went flat again and we had to call another tow truck.
We lost a huge amount of time and part of our holiday was ruined. What was particularly frustrating was the attitude of the staff. In our experience, they were unpleasant and manipulative, presenting things that appeared to be basic obligations ( such as arranging a taxi after leaving us on the side of the road) as if they were exceptional acts of kindness.
Based on our experience, we strongly recommend avoiding Cargini. We would never rent from them again and would advise anyone planning a trip to Greece to think twice before giving them their money.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Clea,
Thank you for taking the time to share your experience. We are genuinely sorry that your holiday was disrupted and that the situation caused inconvenience.
We would, however, like to clarify a few points regarding the tire-related incidents. The issue was reported to us on two separate occasions. Although the initial problem was not determined to be the result of a vehicle defect, we nevertheless arranged and covered the cost of a taxi as a gesture of goodwill and customer care.
Following a thorough inspection, it was established that the wheel rim had sustained damage. Based on the findings, this type of damage is consistent with an external impact during the rental period rather than a pre-existing mechanical fault. For this reason, responsibility for the rim damage could not be attributed to the rental company.
That said, we understand the frustration caused by the breakdowns and the time lost during your trip. Our team made every effort to provide assistance as quickly as possible and to ensure you could continue your journey safely. We regret that our efforts did not meet your expectations and appreciate your feedback, as it helps us improve our service.
We wish you all the best and thank you for choosing our company.
Dear Cléa,
Thank you for sharing your reservations details with us.
We are currently investigating your case with our local supplier and as soon as possible we will provide you with a response.
Dear Cléa,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that you experienced difficulties during your rental and that this affected your holiday.
We understand how disappointing and frustrating it can be when unforeseen issues arise while travelling, particularly when they impact valuable vacation time. We also appreciate your concerns regarding the assistance provided and the overall handling of the situation.
We would welcome the opportunity to review your experience in detail. We kindly encourage you to contact us directly at support@cargini.rent and provide your reservation information along with any additional details you believe may be relevant. This will allow us to investigate the matter thoroughly with all parties involved and ensure that your concerns are properly addressed.
We value all customer feedback, as it helps us continuously evaluate and improve our services. Thank you again for bringing this matter to our attention, and we hope to have the opportunity to assist you further.
Extremely poor
Had to swap the car we originally had. It was a downgrade from what we'd paid. After driving it to the other side of the island, there was a really strong smell of fuel coming from the air con and it struggled with 1st gear.
Contacted our broker who told us to speak to the local office, he wasn't happy. Told us it was our fault for not getting the right sized car and I was "too sensitive" to smells. No my friend, I may look dumb but I know what fuel smells like. No car should ever smell of fuel whilst driving.
There was a mention from the broker of a partial refund. None of this was offered on changing the car.
Cargini -Samos
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Sam D,
Thank you for sharing your feedback.
We are sorry to learn that your rental experience did not meet your expectations. Please note that, from the moment you first reported the issue during your rental, we have been in ongoing correspondence with you regarding this matter and have remained committed to reviewing your concerns.
In addition, we are currently in direct communication with both your booking broker and our local rental partner to fully investigate the circumstances surrounding the vehicle replacement, the concerns you raised regarding the vehicle's condition, and the information provided to you during the rental period.
As the investigation is still ongoing, we believe it would be inappropriate to draw conclusions before all relevant information has been reviewed. However, please be assured that we take your feedback seriously and are carefully examining all aspects of the case.
We appreciate your patience and cooperation throughout this process and thank you for bringing your concerns to our attention. Customer feedback is important to us and helps us continuously improve our services.
ACHTUNG ABZOCKE!
ACHTUNG ABZOCKE!
Wenn Sie nicht die "richtige" Kreditkarte haben, müssen Sie mindestens 14 € pro Tag - cash - bezahlen und sich die Worte anhören "Eigentlich kostet es noch mehr". Mit folgendem Widerspruch wird die Abzocke begründet: ZITAT: "ACCEPTED CARDS
Accepted cards with the main driver's full name on them:
Debit or Credit
VISA or MasterCard
Not Accepted Cards
American Express Credit
American Express Debit
Maestro
Someone else's card (including family members)
Any virtual Cards/Banks (e.g. Revolut, Apple Pay, DKB, N26, Monzo, Wise, Easy Bank, Fortuneo etc..)!!!
Diners Club
Cash" Zitatende.
Die 14€ pro Tag sollen dann für eine Versicherung für das Deposit??? sein, auf der Rechnung steht aber: "Full cover insurance included Glasses& Tyres in
Case of Accident". Ich kann nur raten HÄNDE WEG!
Ich habe eine physische VISA Karte einer deutschen Direktbank mit 5 Millionen Kunden vorgelegt, die seit 20 Jahren überall in Europa und Griechenland bei anderen Autovermietern reibungslos akzeptiert wurde.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Vorsicht,
Thank you for your feedback.
We would like to respectfully clarify that our company is committed to transparency, and all payment and card requirements are clearly stated in our Terms & Conditions before the booking is confirmed.
As outlined in our rental conditions, only physical Visa or Mastercard credit/debit cards in the name of the main driver are accepted for the security deposit. Cards issued by online banks or neobanks, as well as virtual cards, are not accepted by the local supplier's policy. These requirements are communicated in advance to help customers avoid any inconvenience at the rental desk.
In cases where the payment card presented does not meet the deposit requirements, customers may be offered an optional full coverage insurance package. This option reduces or eliminates the security deposit requirement and allows the rental to proceed without the need for the standard deposit. The insurance is not a penalty or additional charge related to the card itself, but an alternative solution available to customers who wish to continue with the rental under those circumstances.
We are sorry that you found this policy frustrating, especially as you have successfully used your card elsewhere. However, thank you for your feedback we remain at your disposal to assist you in any case needed.
Dear Vorsicht,
Thank you for sharing your reservation details with us.
We are currently investigating your case.
Thank you for your patience.
Dear Vorsicht,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that our rental terms and conditions clearly specify the accepted and non-accepted payment cards, including the requirement that the payment card must be a physical card issued in the main driver's name. These conditions are made available to customers during the booking process and are also included in the booking confirmation.
When a customer's payment card does not meet the stated requirements, an alternative option may be offered, where available, to allow the rental to proceed. In such cases, the purchase of additional coverage may be proposed in order to reduce or eliminate the security deposit requirement. This option is entirely intended to facilitate the rental and enable the customer to collect the vehicle despite not meeting the standard deposit terms.
We would also like to clarify that the additional coverage and the security deposit are separate aspects of the rental agreement. Any optional coverage provided is explained at the rental desk before acceptance.
Should you have any questions or require further clarification regarding the card requirements or the options offered at the time of rental, we would be more than happy to discuss your case directly at support@cargini.rent and provide any additional information you may need.
Tout c’est très bien passé de la…
Tout c’est très bien passé de la réception au retour du véhicule .Attention l’office est avec d’autres compagnie de location.Tres bonne experience
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Maud,
Thank you for your kind review.
We are delighted to hear that everything went smoothly, from the vehicle pickup to its return, and that you had a very positive experience with our service.
Thank you as well for mentioning the office arrangements. As noted, our desk operates alongside other rental companies, and we are pleased that this did not affect your experience.
We truly appreciate your feedback and look forward to welcoming you again on your next trip.
Rented a mini van
Rented a mini van. What a wreck, had dents and scratches on virtually every panel. It had done nearly 250,000 miles, every time you went round a corner it sounded like the wheel bearings were shot. The service/ spanner light came on, informed the company and they said it’ll be fine just keep driving it. Started being temperamental when stating it like the starter motor being sticky or immobolizer playing up. Was cheap but for a reason
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Jon Dennis,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Dear Jon Dennis,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
While we understand that the vehicle had visible signs of previous use, all our vehicles are regularly inspected and maintained to ensure they remain safe and reliable for our customers. We are concerned to read your comments regarding the warning light and the starting issues you experienced during your rental.
We would greatly appreciate the opportunity to investigate the matter further. Please feel free to contact us directly at support@cargini.rent with your booking details so that we can review the vehicle's maintenance history and better understand the circumstances you encountered.
We take all customer feedback seriously, as it helps us improve both our fleet and our service. We would welcome the chance to discuss your experience personally and address any concerns you may have.
Thank you for choosing us, and we hope to hear from you soon.
650€ Kaution auch 30 Tage später nicht zurück bekommen!
Wir haben das Auto wie vereinbart mit vollem Tank und keiner Beschädigung fristgerecht abgegeben und warten nun - 30 Tage später - immer noch auf die Rückerstattung der Kaution in Höhe von 650€. Es ist traurig, dass man allem Anschein nach auch dieser Firma nicht vertrauen kann - so etwas kann einem den ganzen Urlaub im Nachhinein Kaputt machen. Vielleicht ist ja nun auf diesem Weg Besserung in Sicht und wir bekommen endlich unser Geld zurück!
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Dennis Köhler,
We were sorry to learn that your experience did not meet your expectations.
Although we requested your booking details to review your concerns, we have not received any reply.
Without this information, we are unable to proceed with the investigation.
Should you decide to share your details, please reach us at support@ft-enterprises.com and we will look into the matter promptly.
Dear Dennis Köhler,
Thank you for sharing your feedback. We are sorry to hear about your concerns regarding the return of your security deposit.
Please note that security deposit releases are subject not only to our internal procedures but also to the processing times of the card issuer and the customer's bank. In some cases, especially depending on the payment method used, the funds may take longer to appear in the account even after the release has been processed.
As we are unable to verify the details of your reservation through this review alone, we kindly invite you to contact us directly at support@cargini.rent with your booking reference and rental agreement details. If more than 30 days have passed since the vehicle was returned, our team will be happy to review the status of the deposit and investigate the matter further.
We take such concerns seriously and would appreciate the opportunity to assist you directly and clarify the situation.
Una vergüenza de compañía
Una vergüenza de compañía, te sacan el dinero por todos lados.
Cuando llegamos a coger el coche se nos hizo pagar 150€ más de seguro, cuando ya lo habíamos contratado anteriormente por la página web. Y hoy nos llega una notificación de un cargo de 50€ por el acceso vehicular. No te avisan de nada y te van quitando dinero.
Una estafa!!! No volvería a utilizarlos jamás
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Jone Mata Aróstegui,
We were sorry to learn that your experience did not meet your expectations.
Although we requested your booking details to review your concerns, we have not received any reply.
Without this information, we are unable to proceed with the investigation.
Should you decide to share your details, please reach us at support@ft-enterprises.com and we will look into the matter promptly.
Dear Jone Mata Aróstegui,
Thank you for sharing your feedback. We are sorry to learn that you were dissatisfied with your rental experience and that you felt unexpected charges were applied to your booking.
We would like to clarify that insurance products purchased through third-party booking platforms are often provided by an external insurer and may differ from the protection options offered at the rental desk. For this reason, our team explains the available coverage options and any applicable rental requirements at the time of vehicle collection. However, we regret if this process was not sufficiently clear in your case.
Regarding the additional charge you mentioned, certain fees may be related to specific rental conditions, traffic regulations, tolls, restricted access zones, or other services connected to the use of the vehicle. We understand how frustrating it can be to receive a charge that you were not expecting, and we would like the opportunity to review the details of your reservation and provide a complete explanation.
We kindly invite you to contact our customer service team directly at support@cargini.rent with your reservation number and the details of the charges in question. We are committed to reviewing your case thoroughly and addressing any concerns you may have.
We value customer feedback and would appreciate the opportunity to investigate this matter further.
Very awful
Very awful. From Cargini Tirana -
They almost forced us to Pay the full insurance because they didn’t want to change the driver. The credit card that has to be used for the deposit must be at the name of the driver.
The employee were sooooo mean to us, despit our huge distress.
They gave us a car that was very very damaged (bad seatbelt for the driver that didn’t work 100% of the Time, the engine cover under the car was broken and scrapped the pavement, the sheet metal of the car in poor condition, etc)
We don’t recommand this AWFUL company. AVOID AT ALL COST
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Ms. Anais,
After reviewing the circumstances with our local partner, we were informed that the card you presented was issued by an online bank. We would like to clarify that our terms and conditions explicitly state that cards issued by online banks cannot be accepted for the blocking of the security deposit. This requirement applies specifically to the security deposit procedure and is clearly stated in our terms.
For this reason, our colleagues in Tirana advised you to contact the broker directly so that they could explain the available options to you. Alternatively, you were offered the option of purchasing the full coverage, under which no security deposit would be required.
The purchase of full coverage was entirely optional, and you were free to decline it and proceed with the alternative option provided through the broker.
We would also like to make it clear that, as a company, we do not use pressure-selling practices to promote additional products. The purchase of full coverage was entirely optional, and you were free to decline it and proceed with the alternative option of contacting the broker to amend the driver details.
Regarding your comments about the condition of the vehicle, we take such statements seriously. The vehicle provided is subject to the standard inspection and maintenance procedures applicable to our fleet. If, at the time of collection, you felt that the vehicle was not in a safe or suitable condition to drive, you could have requested a replacement vehicle. We do not have information indicating whether such a request was made during your rental.
In order for us to investigate your comments regarding the seatbelt, the underbody engine cover, and the condition of the vehicle more thoroughly, we kindly ask you to send us any photos or videos you may have taken at the pickup time. This will allow us to review the specific issues you have mentioned and investigate them accordingly.
Based on the information available to us, the situation regarding the main driver and security deposit resulted from the terms of the prepaid reservation and the requirements applicable to the security deposit, rather than from an intention to pressure you into purchasing additional insurance.
In any case, we consider this to have been an unfortunate incident, and we would be happy to have the opportunity to serve you again in the future and demonstrate through your next experience that this was an isolated situation.
Kind regards,
The Cargini Team
Dear Anaïs V,
Thank you for taking the time to share your feedback. We are sorry to hear that your rental experience did not meet your expectations and that you felt disappointed by both the pickup process and the condition of the vehicle provided. For security and insurance purposes, the main driver is generally required to meet specific rental conditions, including presenting a valid credit card in their own name for the security deposit. These requirements are outlined in the rental terms and are applied consistently to all customers. We regret if the explanation of these conditions caused frustration during your pickup.
We are also concerned by your comments regarding the interaction with our staff. Providing professional, respectful, and helpful service is one of our core priorities, and it is disappointing to learn that you felt unsupported during what was already a stressful situation.
Regarding the vehicle condition, all cars are expected to meet our safety and operational standards before being rented. Your remarks about the seatbelt and the vehicle's condition are particularly important to us and deserve further investigation.
As we are unable to identify your reservation from this review, we kindly encourage you to contact our customer service team directly at support@cargini.rent with your booking reference and any additional details. This will allow us to thoroughly review the circumstances and address your concerns appropriately.
Review is for Sophia Airport
Review of Sofia Airport Car Rental
Pros:
Budget-friendly rental prices.
Airport pick-up is convenient. They meet you at the airport and then take you to their rental facility, which is located in a large construction/industrial area.
Cons:
The cars are generally quite old and show considerable wear and tear.
The biggest concern is the vehicle inspection when returning the car.
When returning the vehicle, the agent inspected it extremely thoroughly—literally lying down underneath the car, checking the bonnet, every panel, crease and border, and running his finger over areas looking for scratches or damage.
The problem is that this level of inspection is not done at the beginning of the rental. They do not provide a detailed written record of every existing scratch, touch-up or minor damage. They also do not provide a disclaimer acknowledging that customers cannot reasonably inspect areas such as the underside of the vehicle.
As a result, they can potentially identify a small scratch or touch-up that you were completely unaware of and claim that you caused it.
If you disagree with their assessment, you may be asked to produce your own photos or videos to prove that the damage was already there. This can put you in a very difficult situation, particularly when you are running late for your flight and depend on them for the airport transfer.
Another concern is the repair charges. For a simple scratch, they may ask you to sign a repair charge starting from €499.
Considering that these are older vehicles with numerous existing scratches and touch-ups, it is practically impossible for a customer to spend two hours documenting every single mark before driving away. You could easily miss one.
Then, on return, the agent can point out multiple areas of damage and expect you to prove that they were already present. If you missed documenting even one small scratch—perhaps underneath the car or in an area that was difficult to inspect—you could potentially become liable for another €500 or more.
My opinion
The pricing may look attractive initially, but the potential damage charges are a major concern.
It gives the impression that the business model may not rely solely on rental income, but also significantly on charging customers for pre-existing minor damage that was not properly documented at the beginning of the rental.
My advice: be extremely careful. If you rent from them, take extensive photos and videos of the entire vehicle before leaving—including the underside as far as reasonably possible—and make sure every existing damage is formally documented and acknowledged by the company.
Otherwise, that attractive rental price could become very expensive very quickly.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Raazi,
Thank you for sharing your feedback.
We understand your concern and have already attempted to contact you for the necessary booking details to review your case.
As we haven’t received a response, we regret that we cannot continue the investigation at this stage.
If you wish to provide your details, please email us at support@ft-enterprises.com and we will be happy to assist further.
Dear Raazi,
Thank you for taking the time to share your detailed feedback regarding your rental experience at our Sofia Airport location.
We are pleased to hear that you found our rental rates competitive and appreciated the convenience of our airport pick-up service.
At the same time, we are sorry to learn about the concerns you raised regarding the vehicle inspection and damage assessment process. We take these matters very seriously, as transparency and fairness are important aspects of the service we aim to provide. Our inspection procedures are designed to identify and document any damage accurately both at pick-up and return, helping to protect both our customers and the company.
We understand your concerns regarding pre-existing damage documentation and the challenges customers may face when assessing a vehicle's condition. As we understand there are specific aspects of your rental that you believe were not handled appropriately and we would genuinely appreciate the opportunity to review them in detail.
We encourage you to contact our Customer Service team directly at support@cargini.rent with your reservation number so that we can investigate your experience thoroughly, address your concerns, and provide any relevant information regarding our inspection and charging procedures.
Thank you again for your feedback. Customer comments help us review our processes and improve the rental experience we provide.
Scam and bad service
scam them price change varies depending on the your country, very bad service they can't help. any other office has better service. old car and high price. you can get better car in the same price, check better before you book with them.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Adam,
We truly regret that your experience wasn’t as positive as expected.
We previously requested your reservation details in order to investigate your concerns, but we haven’t yet received them.
As soon as we have this information, we’ll be happy to look into your case and find a fair solution.
Please feel free to reach us anytime at support@ft-enterprises.com.
Your feedback is important to us and helps us enhance our services.
Dear Adam,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take comments regarding pricing transparency, vehicle condition, and customer service very seriously. Our rates are determined by several factors, including availability, rental dates, vehicle category, and booking conditions. However, we understand your concerns and regret that you felt dissatisfied with the value and service provided.
We are also concerned by your comments regarding the condition of the vehicle. Maintaining our fleet to the required safety and quality standards is a priority, and we would appreciate the opportunity to investigate the matter further.
We kindly invite you to contact us directly at support@cargini.rent with any additional details about your rental experience so that we can review your concerns thoroughly with the relevant station and address them accordingly.
Your feedback is valuable to us, and we would welcome the opportunity to discuss your experience further.
Tricky way to handle damages
They don't use register of car's damages. Instead, when you pick up the car they do a car check with you and mark damages which you spotted on clean report. If you miss something - easy money for them.
8. august 2026
Anmeldelse skrevet uten oppfordring
Addebito non autorizzato
Sono stato truffato. Pur non avendo causato danni all’auto, mi sono trovato con un addebito di 350€ sulla carta di credito. Fate attenzione soprattutto se Cargini affida il noleggio a Kouvalite; il personale dí Kouvalite non ha nemmeno controllato l’auto al momento della restituzione e non ha voluto rilasciare una ricevuta. Era tutto premeditato sin dall’origine. Evitate Cargini ed evitate soprattutto Kouvalite. Ovviamente rispondono che hanno seguito la procedura e che sono dispiaciuti, ma non mi hanno fornito nessuna prova del danno che dicono essere stato causato: niente foto, niente fatture. È tutto questo nonostante avessi sottoscritto una polizza aggiuntiva per la copertura dei danni. Non fidatevi di questa compagnia; spendete qualcosa di più e puntate sulle compagnie internazionali serie, soprattutto in Grecia. Alla fine avrete speso meno.
30/8/26 - Aggiornamento. Rivedo positivamente la mia recensione perchè, pur rimanendo l'accaduto, devo riconoscere che Cargini ha riconosciuto l'errore ed effettuato l'intero rimborso di quanto precedentemente addebitato. Un grazie particolare a Martha del customer care che si è prodigata per la risoluzione del caso. Quattro stelle e non cinque perché Cargini deve migliorare le procedure e selezionare meglio i partner a cui si affida per evitare ad altri circostanze spiacevoli come la mia.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Andrea G,
Thank you sincerely for updating your review and for acknowledging our efforts to resolve the matter.
We are pleased that the case was successfully resolved and that the full amount charged was refunded. We also greatly appreciate your kind words about Martha from our Customer Service team, and we will be sure to share your feedback with her.
We take your comments regarding our procedures and the selection of our local partners very seriously. Your feedback will be carefully reviewed and used to help us improve our services and prevent similar situations from occurring in the future.
Thank you once again for your understanding and for giving us the opportunity to resolve the matter.
Dear Andrea G,
Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your rental experience.
Please note that any damage charges are assessed in accordance with the terms of the rental agreement and are based on the findings of the vehicle inspection process, supported by the relevant documentation and photographs. Charges are never applied without a review of the vehicle's condition and the applicable records. We encourage customers to take photographs of the vehicle at both collection and return, as these can serve as additional documentation for all parties involved as referred on our terms and conditions.
We take customer concerns seriously and are committed to handling all cases fairly and transparently. If you would like us to review your case further, we would be happy to examine the details and discuss them with you directly by contacting us at support@cargini.rent.
Thank you for your feedback, which helps us continually improve our service.
Overall
Overall, the experience went very well. The cars are new, although quite basic. They don’t have GPS, and the USB port is the older type rather than USB-C, even in cars that are only 2 or 3 years old. This meant that I had to buy cables and power banks to explore the island, as the car couldn’t charge my phone while I was using it for GPS navigation. The distances on the island are quite long, so this was a bit inconvenient.
At the end, I was charged an extra fee for cleaning. I didn’t really understand this charge. I had been told that if the car was very dirty, an extra fee would apply, but honestly, I didn’t think the car was particularly dirty. In fact, I even vacuumed it at the hotel on the last day, haha. 😅 But anyway, it was only around €15, I think.
Apart from that, everything was excellent. The people were very friendly and welcoming, both at check-in and check-out. The only thing I felt was missing was some additional information about the car when it was handed over.
Overall, I was very happy with the experience and would use the service again.
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear RICARDO,
Thank you for taking the time to share your detailed feedback.
We are delighted to hear that you had an overall positive experience with us and that you appreciated our new vehicles and the friendliness of our team both at check-in and check-out.
We understand your comments regarding the vehicle equipment. Our fleet consists of a variety of models and specifications, and while we strive to provide modern and well-maintained vehicles, some features such as built-in GPS systems or USB-C ports may vary depending on the car category and manufacturer specifications. We appreciate your feedback, as it helps us identify areas where we can further improve our customers' experience.
Regarding the cleaning charge, we are sorry that this was not clearly explained. Our intention is never to apply additional fees unnecessarily, and we appreciate the effort you made to return the vehicle in good condition. We will review the communication of our cleaning policy to ensure greater transparency and avoid any misunderstandings in the future.
We also appreciate your suggestion about providing more information when handing over the vehicle. This is valuable feedback, and we will work with our team to offer clearer guidance on vehicle features and operation during the pickup process.
Thank you once again for your kind words and constructive comments. We are very pleased to know that you would choose our service again, and we look forward to welcoming you back on your next visit.
ARNAQUE !!!!
ARNAQUE !!!!
Réserver plusieurs mois à l’avance, nous avons eu un retard sur le vol qui a demander à décaler l’horaire de prise en charge de 2h. Ce qui nous a amener à une re facturation 4x plus chère. Etat des lieux fait par eux même en cochant des cases qui ne devrait pas l’être. Ex : plein d’essence cocher comme « plein » alors que non. Pression sur la clientèle, à fuir !!!!
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear martin martin,
We appreciate you taking the time to share your experience.
We previously reached out requesting your booking information in order to investigate your case, but no details have been received so far.
Unfortunately, without this data we are unable to proceed with the review.
Please don’t hesitate to contact us at support@ft-enterprises.com should you wish us to re-open the matter.
Dear martin martin,
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. We understand your concerns regarding the changes to your reservation following your flight delay, as well as the vehicle inspection and fuel level records. Please note that reservation modifications, vehicle availability, and any applicable charges are handled according to the terms and conditions of the booking and the rental agreement presented at the rental station.
We would also like to clarify that vehicle condition and fuel levels are documented as part of both the pick-up and return procedures. If you believe any information was recorded incorrectly, we would welcome the opportunity to review the relevant documentation and investigate the matter with the rental location involved.
As we are unable to identify your reservation from this review alone, we kindly invite you to contact our Customer Service team at support@cargini.rent with your reservation number and any supporting details. This will allow us to carefully examine the circumstances of your case, address your concerns, and provide any necessary clarification.
Customer satisfaction is important to us, and we appreciate the opportunity to review your experience directly.
À fuir !
À fuir !
Suite à seulement 1 heure de retard de notre vol, notre véhicule a été automatiquement annulé, sans aucun remboursement. Nous nous sommes retrouvés sur le trottoir, sans solution.
Une simple vérification de l'état du vol, dont ils avaient connaissance, aurait pourtant permis de constater que l'avion était en retard. Aucun geste commercial, aucune négociation : selon eux, nous sommes les seuls responsables. Il aurait fallu les appeler… sans même avoir la certitude qu'ils auraient conservé notre réservation.
Résultat : ils conservent le montant de notre location et, dans le même temps, relouent le véhicule près de trois fois plus cher.
Quand un avion est en retard, cela semble malheureusement être une opération très rentable pour eux, mais certainement pas une façon de traiter correctement leurs clients.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Stephane,
We were sorry to learn that your experience did not meet your expectations.
Although we requested your booking details to review your concerns, we have not received any reply.
Without this information, we are unable to proceed with the investigation.
Should you decide to share your details, please reach us at support@ft-enterprises.com and we will look into the matter promptly.
Dear Stephane,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration caused by the delay to your travel plans and the difficulties you encountered upon arrival. We understand how disappointing it can be when a flight delay impacts a car rental reservation. While reservations are managed according to the agreed booking terms and conditions, including our policies regarding late arrivals and no-shows, we appreciate that every situation is unique and deserves careful review.
As we are unable to locate your booking details from this review alone, we would welcome the opportunity to investigate the circumstances surrounding your reservation, including the timing of your flight arrival and the handling of your booking at the rental station. We kindly invite you to contact our Customer Service team at support@cargini.rent with your reservation number and any relevant information so that we can review the matter in detail.
We look forward to hearing from you and appreciate the opportunity to assist further.
Attention ne vous faites pas avoir
Attention... a fuir, ne vous laissez pas avoir pour réserver une voiture avec un tarif intéressant mais vous n'aurez pas cette voiture ils vont vous imposer une voiture à 4 fois ou 5 fois le prix sur place une fois que vous ne pouvez plus rien faire il vous emmène en dehors de l'aéroport on ne vous laissant pas le choix
Vos réponses ne correspondent absolument pas à la réalité on ne m'a absolument rien proposé on m'a juste dis il faut ajouter 1200 € pour avoir votre voiture j'ai donc pu récupérer la voiture prévue en ajoutant ses 1200 € je vous avais envoyé un email pour vous demander s'il fallait plus de précisions pour la location vous ne m'avez jamais répondu
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Mr/Mrs Davy Millot,
We would like to clarify the circumstances surrounding your rental and the terms that were applied in this case.
First of all, regarding the fuel policy, the rental conditions applied were fully in line with the terms clearly stated on your voucher. The policy is “same to same”, meaning that the vehicle must be returned with the same fuel level as at the time of pick-up. It is possible that, by mistake, our partner incorrectly marked the vehicle as having a full tank at the time of pick-up.
According to our partner, you arrived at the rental office 2 hours and 20 minutes after the scheduled pick-up time. Upon your arrival, you were informed that you had not notified us of your delay and that no flight number had been provided in the reservation. Consequently, our partner had no means of anticipating a potential flight delay or adjusting the pick-up time accordingly.
As clearly specified in the Terms & Conditions, the applicable grace period is 59 minutes. Your arrival was well beyond this period, and therefore the original reservation could no longer be honoured under the agreed conditions.
Nevertheless, as a gesture of assistance, you were offered the possibility of making a new rental with a different cost and vehicle category, which you declined.
We would also like to respectfully point out that, while we fully understand that a customer may be dissatisfied with the outcome of a rental, expressions such as “scam”, “pressure on the customer”, and “to be avoided” are particularly strong and do not accurately reflect the circumstances of your case. We believe that feedback and reviews should remain factual, fair and respectful, especially when the applicable conditions have been clearly communicated in advance and have been applied accordingly.
Based on the information provided by our local partner and the conditions of your booking, we therefore stand by the handling of this reservation, which was carried out in accordance with the agreed rental terms and conditions.
Kind regards,
The Cargini Team
Dear davy millot,
Thank you for sharing your feedback. We are sorry to learn that you were dissatisfied with your experience. We take comments of this nature very seriously and would like the opportunity to review the details of your reservation. As we are unable to identify your booking from this review alone, we kindly encourage you to contact our Customer Service team directly with your reservation number and any supporting documentation.
Please note that reservations are subject to the agreed rental terms and conditions, including policies regarding late arrivals, vehicle availability, rental extensions, and vehicle inspections. Any changes to a reservation or rental agreement are handled according to these terms and are explained at the rental desk before a contract is signed.
Customer satisfaction is important to us, and we would welcome the opportunity to examine your case in detail, clarify any misunderstandings, and address your concerns. Please contact us directly at support@cargini.rent so that we can review the matter thoroughly.
Attention . A fuir
Attention à fuir. À fuir!!! Attention 2h de retard et on te dit que ta réservation est annulée et que tu ne trouvera pas d’autres locations chez les autres loueurs. Mais comme par hasard eux ils en ont une la même que louée initialement 3 fois plus cher. Ils te disent que c’est le courtier qui a annulé la réservation mais le nouveau contrat plus cher est bien au nom de cargini. Tu changes l’horaire de restitution = refacturation. État des lieux fait avant la prise en main du véhicule avec beaucoup d’éléments abîmés qui n’ont pas été cochés. On te dit que le plein d’essence est fait alors que non. Prendre tout en photos aussi bien l’extérieur que l’intérieur. Ne signez pas l’état des lieux avant de l’avoir fait A fuir ! Résultat 1000 euros de frais supplémentaires
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Mr/Mrs. Delphine Millot,
We would like to clarify the circumstances surrounding your rental and address the points raised in your review.
First of all, regarding the delay, according to the information provided by our local partner, you arrived at the rental office approximately 2 hours and 20 minutes after the scheduled pick-up time. We would also like to point out that we received no notification from you regarding the flight delay, and no flight number had been provided in the reservation. As a result, our partner had no way of anticipating your late arrival or being aware of the delay in advance.
As clearly stated in the rental Terms & Conditions, the applicable grace period is 59 minutes. Since your arrival was well beyond this period, the original reservation could no longer be honoured under the initial conditions. The reservation was therefore treated as a no-show, and the vehicle was automatically released and made available for a new booking.
Nevertheless, our partner offered you the possibility of making a new rental at a different price. As this was a last-minute rental, the applicable price was naturally considerably higher than the rate of the original reservation, which had been made several months earlier. We would also like to clarify that this alternative was offered to you by our partner as an available option and was not presented as an obligation.
Regarding the damages you mentioned, the vehicle's condition and any existing damages are recorded on the check-out form by the rental agent at the time of collection. In addition, customers are encouraged to take photographs and videos of the vehicle before leaving the rental location. In fact, our partner specifically encouraged you to do so. This is an important precaution for both parties and helps avoid any uncertainty at the time of return regarding whether any damage was already present when the vehicle was collected.
Finally, we would like to respectfully point out that we understand your frustration regarding the circumstances of the rental. However, terms such as “scam” and “to be avoided” are particularly strong and, based on the information available to us, do not accurately reflect the circumstances of this case. The applicable rental conditions were communicated in advance, and the handling of the reservation was based on those agreed terms.
Based on the information provided by our local partner and the Terms & Conditions applicable to your booking, we therefore stand by the handling of this reservation.
Kind regards,
The Cargini Team
Dear Delphine Millot,
Thank you for sharing your feedback. We are sorry to learn that you were dissatisfied with your experience. We take comments of this nature very seriously and would like the opportunity to review the details of your reservation. As we are unable to identify your booking from this review alone, we kindly encourage you to contact our Customer Service team directly with your reservation number and any supporting documentation.
Please note that reservations are subject to the agreed rental terms and conditions, including policies regarding late arrivals, vehicle availability, rental extensions, and vehicle inspections. Any changes to a reservation or rental agreement are handled according to these terms and are explained at the rental desk before a contract is signed.
We would also like to clarify that vehicle condition reports and fuel levels are documented during both pick-up and return procedures. Should there be any discrepancy, we would be happy to investigate it further with the rental station involved.
Customer satisfaction is important to us, and we would welcome the opportunity to examine your case in detail, clarify any misunderstandings, and address your concerns. Please contact us directly at support@cargini.rent so that we can review the matter thoroughly.
Avevamo noleggiato un auto con cambio automatico e ci è stata data per 2 gg una con cambio manuale
Avevamo noleggiato un auto modello Peugeot 308 o similare con cambio automatico da Cargini aeroporto Malta. Al momento del ritiro del mezzo ci è stato detto che l'auto non c'era, che era disponibile un'auto con cambio manuale e che, forse, l'indomani mattina ci sarebbe stata l'auto come da nostra richiesta. Nonostante le nostre proteste, la richiesta di un'auto con cambio automatico, che a Malta con la guida a sinistra è decisamente più comoda, non siamo stati soddisfatti. Abbiamo quindi accettato una C3 vecchia, senza navigatore e con cambio manuale. L'impiegata ci avrebbe chiamato il giorni successivo, entro le 8 AM, per il cambio auto. Alle 10 AM del giorno dopo abbiamo ricontattato l'agenzia per procedere con il cambio, ma l'auto non sarebbe stata disponibile, non ci avrebbero dato un'altra con cambio automatico nemmeno di classe superiore, se non pagavamo la differenza. Il giorno successivo ci hanno avvisato che l'auto da noi richiesta era disposnibile alle 12.30 e che potevamo ritirarla. Mattinata persa! L'auto che ci hanno consegnato era una Peugeot 308 con cambio automatico, ma da come ci era stato detto era appena uscita da una riparazione e, probabilmente, non ben fatta. La macchina presentava problemi di ruote, così come segnalato dal computer di bordo. Esperienza pessima, non possiamo dire che il personale non sia stato cordiale, ma il servizio in generale pessimo. Ritengo che se non puoi dare l'auto richiesta, dovresti consegnare un'auto con le medesime prerogative del contratto anche dando una clase superiore. Comunque alla fine tra un giro e l'altro son sparite due mezze giornate di vacanza.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Mr. Garelli,
We would like to clarify the circumstances surrounding your rental, while also acknowledging that we understand it was disappointing not to receive the automatic vehicle you had originally booked.
At the time of your arrival, the automatic vehicle assigned to your reservation was temporarily unavailable due to mechanical issues. The safety of our customers is always our absolute priority, and we would never provide any customer with a vehicle that has not been properly checked and confirmed to be 100% safe and suitable for use. For this reason, rather than providing a vehicle that required further attention, our partner offered you a manual vehicle as a temporary solution so that you could continue with your plans while waiting for the automatic vehicle to become available.
We fully understand that this was not the experience you expected, especially as you had specifically booked an automatic vehicle. However, the manual vehicle was provided only as a temporary solution, and our partner proceeded with the replacement as soon as the requested automatic vehicle became available.
The vehicle was ultimately replaced with the automatic on 27/07/2026 at 1:00 PM, which was within the 48-hour period provided for vehicle replacement under the applicable Terms & Conditions.
We also understand that having to return to the office and arrange the vehicle change may have affected your plans, and we regret the inconvenience this may have caused during your holiday.
That said, we believe it is important to clarify that the initial vehicle change was the result of an unforeseen mechanical issue and, above all, a decision made with your safety as the priority. The automatic vehicle you had originally booked was subsequently provided within the timeframe specified in the Terms & Conditions.
Best Regards,
The Cargini Team
Dear andrea garelli,
Thank you for taking the time to share your experience.
We are sorry to hear that your rental did not meet your expectations. We understand how important it is to receive a vehicle that matches the specifications of your reservation, particularly when an automatic transmission was specifically requested for your trip.
While vehicle availability can occasionally be affected by operational circumstances beyond our control, our goal is always to provide a suitable alternative and minimize any inconvenience to our customers. We also regret to learn that the replacement process and the time required to obtain the requested vehicle impacted your holiday plans.
Regarding the vehicle you eventually received, we take any comments concerning the condition of our cars very seriously, as customer safety and satisfaction are our highest priorities.
We appreciate your acknowledgment of our staff's courtesy and would welcome the opportunity to review the details of your rental more thoroughly. We kindly invite you to contact us directly at support@cargini.rent with your reservation number and any additional information you would like to share. Our team will be happy to investigate the matter and address your concerns in detail.
We value your feedback, as it helps us improve our service, and we hope to have the opportunity to assist you further.
Die schlimmste Mietwagenerfahrung…
Die schlimmste Mietwagenerfahrung meines Lebens. Kein Schalter am Flughafen, kein Ansprechpartner und keine Erreichbarkeit. Vier Stunden lang gewartet und rund 50 Mal angerufen. Ein einziges 15 Sekunden Gespräch mit dem Versprechen jemand komme, danach völlige Funkstille. Selbst ein Fahrer mit unseren Unterlagen!!! verwies nur auf die Nummer weiterhin anzurufen. Wir mussten in unserer Not für 320 Euro ein Ersatzfahrzeug buchen und verloren praktisch den ersten Urlaubstag. Absolut unseriös. Finger weg!!!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Kai,
We were sorry to learn that your experience did not meet your expectations.
Although we requested your booking details to review your concerns, we have not received any reply.
Without this information, we are unable to proceed with the investigation.
Should you decide to share your details, please reach us at support@ft-enterprises.com and we will look into the matter promptly.
Dear Kai,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand how frustrating and disappointing this situation must have been, especially after arriving for your holiday and expecting a smooth vehicle collection process. The circumstances you describe are certainly not the experience we aim to provide to our customers. As we are unable to identify your booking from the review alone, we would appreciate the opportunity to investigate what happened, including the communication records and the arrangements made for your vehicle collection.
We kindly invite you to contact us directly at support@cargini.rent with your reservation number and any additional details regarding your booking. Once we receive this information, our team will carefully review the case and provide you with a detailed response.Customer feedback is extremely important to us, and we are committed to examining any situation where our service may not have met expectations. Thank you for bringing this matter to our attention. We hope to hear from you soon and have the opportunity to look into this matter further.
Very poor experience
Very poor experience. It'sound like a fraud. We received the car at night that we could barely see. We took pictures of what was pointed to us. After returning, we are asked to pay almost 400€ for a damage of the black bumper. When trying to explain the situation, the staff employee at the counter had the argument of"shut up, you're saying no sense". Just taking pictures before and after of the entire car would have avoided that. Not recommended at all.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cargini
Dear Alexandre Reis,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Dear Alexandre Reis,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how concerning it can be when damage is identified during the vehicle return process, particularly if you were not aware of it during the rental. For this reason, vehicle condition is documented at both pick-up and return, and any findings are recorded according to our standard procedures. We are also sorry to hear about your comments regarding the interaction with our staff. Providing professional, respectful, and courteous customer service is extremely important to us, and we regret if your experience fell short of these standards. We appreciate your suggestion regarding vehicle photographs. In fact, we always encourage customers to carefully inspect the vehicle and take photos or videos at both pick-up and return, as this helps provide additional clarity and peace of mind for all parties.
As every case is unique, we would welcome the opportunity to review the details of your rental, including any photographs, documentation, or other information related to the reported damage. Please feel free to contact us at support@cargini.rent with your reservation details so that our team can investigate the matter further and address your concerns.
Thank you for bringing this to our attention. We value your feedback and would appreciate the opportunity to discuss the situation with you directly.
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