Carbon Rewind Anmeldelser 

Great job done. Everything works as it should.
The workmanship has been great, Galu worked tirelessly and long hours with dedication, on his own for the best part as well. Clean and tidy worker, with limited disruptions, and he had to work around two dogs and one elderly relative.
Customer service has been great, any issues,( there wasn’t any to speak of) were delt with promptly.
As someone who was spectacle around air source heat pumps, and have read and seen so many bad installations, Carbon Rewind have really put my mind at rest.
I would recommend this company to anyone who is unsure around heat pump installations

In 2021, had my ancient economy 7 heaters replaced with what I was told would be more energy / cost efficient, modern ones. This was the worst decision I have ever made as the new units proved totally incapable of heating the space, which used to be the warmest place I had ever lived. With a now inhabitable living room, I contacted Carbon Rewind who passed me over to Dimplex claiming that the issues were to do with the settings, which turned out to be rubbish. Two cold winters later and they had done precisely nothing to investigate the issues. Eventually one of their electrical managers came out. Lo and behold, one of the heaters was faulty, which meant I was paying to charge the bricks, but the heat was not being released. He also noted that the heater units were generally far too small for the space and likely specced incorrectly. Without telling me, he adjusted the working unit and my bills suddenly increased by 40% as this one inadequate unit tried, in vain, to heat a large room to 30 degrees!
And my latest review with the latest.
In 2023, Carbon Rewind eventually came out and fitted some Elnur heaters, which they had specced as larger units. Accepting that they had made a mistake, they offered to install some extra heating to make up for the inconvenience in the form of a kitchen heater, a fan to drive heat downwards and a heated towel rail. Both the towel rail and fan ordered were unfit for the job. They managed to buy another towel rail on the fly, failed to bleed it, and forgot to earth one of the new heaters. Out they come again. I was advised to select a suitable fan, which they would later refund or order on my behalf. This whole matter was supposed be in progress, with many promises to rectify the issues made.
However, not only did my house get no warmer with the new units, but I also noticed that my economy heaters were now charging on a day rate at 98p per hour. I was told the fault was either with me as the operator, or with my supplier. I contacted my supplier and In the meantime, a Carbon Rewind expert came out to fiddle with the unit settings and I was told me to continue trouble shooting the issues. What they had failed to tell me that Elnur are in fact 24/7 comfort heaters.
When the supplier engineer came out, he confirmed that my meter had been rewired and that the supplier official seals had been cut. Without knowledge or permission, Carbon Rewind had rewired my meter so that it no longer runs on economy 7 and instead has a 24 hour feed. While they were at it, Carbon Rewind removed my duel feed inside house. If the supplier changed the meter back to economy 7 the entire heating system switched off. To be crystal clear, I have been taken off E7 by a contractor and not my supplier, which is illegal. Instead of apologising or disciplining their staff, Carbon rewind have denied that they tampered with my meter even though this has been evidenced. They have now stated that the heaters installed a few months ago, are out of workmanship warranty and therefore they are not going to fix the issues that they previously agreed to do. They claim that they left a live wire hanging from the ceiling because it was my job to buy a fan. They have offered a £50 Amazon Voucher for the inconvenience of 3 winters without adequate heating and have no intention of removing the expensive Elnur heating that is not like for like Economy 7. They suggested that if my supplier reverts the meter back to its original economy 7 wiring and my heating system no longer works, then they will send out an engineer to have a look. What they really mean is that while denying they illegally tampered with my meter, they will amend the issues that they created by putting things back to how they once were. Sounds very like getting rid of the incriminating evidence to me.

I DO NOT RECOMMEND THIS COMPANY. The staff were constantly complaining about the ineptitude of company and seem to be constantly moving on. Rats from a sinking ship springs to mind.

Matt & Will who laid the insulation & installed the window vents were polite, helpful & cleaned up after them. Although their time here was short it was a pleasure to meet them.

Ellis Cormack installed the boiler. Excellent workmanship and a very friendly guy.
Highly recommended

Nick & Dale did a great job, arrived on time, completed the insulation upgrade no issues.

Great installation of heat pump.
Install was completed as planned within the time estimated. All the installers tidied up after completing various tasks. And all packaging rubbish was cleared. Very happy with the entire team who attended.

I was very nervous about having this work done but the guys were fab.
Tom, installation guys, Tyrone, kasper, Jimmy and Ben were polite kind and did a fantastic job.

Thanks also to Gordana who was on speed dial 😂 so helpful

Thank you so much
Jane

Nick and dale were great, really friendly, helpful and professional, told me everything they were doing and explained it all, and we’re happy to move boxes in loft, nothing too much trouble
Thanks guys

I cannot fault the service I have received from Carbon Rewind so far. Holly in the office has been so friendly, helpful and efficient. So far I have had insulation installed in my flat roof extension and the two gentlemen did an excellent job and were a pleasure to have around. I am so grateful for everything Carbon Rewind have done to help me.

Lucian M work was satisfactory and he was very considerate and friendly,

Great service by Nick an Dale explain what they were doing clean an tidy work very happy with the work very good job

Poor to non existent communication. I wouldn’t trust these people to fit a plug on an appliance!

There are so many better companies out there that genuinely want to offer a good service. Carbon Rewind leave me with the sense that they would just pocket the money and run.
AVOID

LUCIAN A1. Great bloke .

Nick and Dale were great, very considerate and respectful of my house and explained everything thoroughly when installing the loft insulation and vents.

I have no problem in rating Carbon Rewind - Ram and Callam 5 stars
They are professionals a great team
The work was completed quickly, to a high standard, clean and tidy
Callum & Ram were polite, professional and respectful
The room looks fabulous and the whole house is noticeably warmer
Thank you ☺️

Sean fitted loft insulation for us arriving promptly, communicating clearly, happy to answer any questions I had. He did a great job and was a pleasure to deal with.

Many thanks!

Jon Huxley worked professionally installing loft and cavity wall insulation and trickle vents in my windows.
He was also friendly, polite and respectful of my property.
Thank you & would highly recommend

Iurie was very thorough and polite. A credit to himself and you.

My new storage heaters have been installed by Owen who was pleasant, hard working and efficient. It took nearly two weeks for the company, however, to take away the old heaters which made life quite difficult.
My dealings with Carbon Rewind have been quite painful from the moment after the initial survey was carried out. Always more information required which should have been ascertained at the time of the survey. There was a lack of willingness to communicate what they intended to do and no invitation for feedback.
As a result I am unsure that they have installed the correct heaters in one of my rooms as one seems to be affected by another heater on the same wall in an adjoining room and they are both affected by each other. Owen seemed to have reservations about whether they were correct too but said if he didn’t do exactly what he was told he wouldn’t get paid.
I am reluctant to raise this with Carbon Rewind as they are so painful to deal with. They say they worked out what I needed at the outset and my opinion isn’t welcomed.
I guess as long as they get paid by the grant provider they are happy. The recipient of the grant is not important. The grant provider shows no interest and the intermediaries aren’t interested either.

UPDATED REPLY TO BELOW
I will email you as suggested, thank you.
Owen installed my new heaters on 30th November. The old heaters were taken away on 12th December.

Nick and Dale did a fantastic job no mess and extremely professional would recommend them to anyone.