Carbon Rewind Anmeldelser 

I had a new gas boiler fitted by Ellis Cormack, he did a brilliant job & he is a very good gas engineer. I'm very happy.

Fantastic job completed by Genti and his colleague today and in very cold snowy weather.
They worked right through (didn’t even stop for lunch or warm up) to get the job completed in the time they were allocated despite the problems that occurred during the job. There was no doubt what company they were with as they both had the logo showing. They were polite, considerate of me working at home and tidied up afterwards. Would happily have them back to work again.

Excellent Service, plastered to a very high standard, respected the property and kept everything tidy, would definitely recommend

This 5 star review is for Owen who came to install the storage heaters. He was polite, respectful of the property and did a fantastic job with great attention to detail. He worked without a break, until late and made sure everything was left tidy and clean.
As per the people at the office, the ones who are responsible to organise appointments for surveys and installations, I wouldn’t give not even one star. From day one has been a complete nightmare, from cancelling appointments and dates and their surveyors and installation staff not being told and turning up, to cancelling appointments a few times without much notice to not even knowing what was exactly was being done and insisting to do a loft insulation, I live in a flat and this has been explained numerous times via phone and email.
The worst is that they forgot to arrange for the old storage heaters to be collected on day of installation. This was clarified on very first day I contacted Carbon Rewind and I was assured that YES the old storage heaters will be taken away on the same day.
Alas, that’s not the case. I am left with a big pile of very heavy bricks outside my front door and all the old storage heaters in my hallway. And despite the office promising that they will be collected today it did not happen. I’m hoping it might happen tomorrow but it’s 9pm now and no one has called me back or emailed to let me know.
I don’t know who runs the office but it needs to be sorted out because as it is it’s a complete chaos and there’s clearly a lack of communication.
To conclude I’m very happy with service provided by Owen who installed the storage heaters but the Company itself not so much

Nick and Dale did a professional job and cleared up afterwards. Both were pleasant, polite and helpful.
The loft is well insulated and has made a difference to keeping the house warmer.

Excellent work from two great fellas Nick and Dale very efficient workers clean and tidy would highly recommend them thank you carbon rewind.

Awful quality, complaints just ignored.

A big thank you to Ellis Cormack from Carbon Rewind who fitted my boiler in mid September. A skilled engineer with experience beyond his young years he displayed competence and commitment to complete the work on time and was prepared to work well into the evening to achieve it.

Nick and Dale came to add extra insulation in the loft and install some vents.
They were cheerful, polite, quick and efficient in their work.
I'm very pleased. Lovely bubbly.

Dale and nick who came round today to work on my mother's (Penny) house and sort out her loft where amazing. I would like to thank them for such excellent work and kindness. They did a brilliant job and she is thrilled. They were very professional, experienced and we have nothing but good words to say in regards to their time working on the house.

Ellis Cormack fitted a new boiler and upgraded our old heating and hot water system.
His workmanship is excellent and he was a pleasure to have in the house. Very trustworthy, personable guy.

Head office kept us fully informed of the plans and dates for scaffolding and fitting of panels.
All work was completed on the promised date.
The installation team were very professional, polite, pleasant and considerate and left no mess.
A thoroughly positive experience.

First class job fitting full central heating. Very prompt and tidy work by Ellis Cormack. He also explained very clearly for mum who is 98 how everything works. I would definitely recommend him

Lucian worked really hard to upgrade my boiler and heating system. He was very polite and helpful as well as obviously knowing what he was doing. Very pleased with the work.

I am a 90 years old and highly vulnerable. I suffer from repeated bouts of pneumonia. I am totally disabled and use a lot of electricity to keep warm and clean and to supply my oxygenator at home. I was kindly advised to apply for the Warmer Homes grant by Cornwall Council. Ovo appointed the contactor Carbon Rewind to install solar panels. They were fine to begin with but my son had problems with their transparency and their 'take it or leave it' attitude as the project came to a conclusion. It seems to me that companies like this should be better schooled in how to work with the expectations of vulnerable people on low incomes. The on the ground engineers would say one thing and head office say another. For example head office became very evasive about exactly how many panels would be installed and originally said “five at the most”. Eventually after our insistence, the head electrician Richard came and did a drone survey and noted that the garage was also able to take four panels. He told my son that they could easily fit ten panels altogether, “six on the house and four on the garage”. But later his head office got quite aggressive and told us that “only four” would be fitted in total because of local authority regulations. When my son asked Ovo for clarity they said it was “probably a budgetary thing” and up to the contractor to give us details. On the day of installation they somewhat randomly put six panels on the roof and only two on the garage. What I found frustrating was that their head electrician said he would talk to head office and return “in a few weeks” and bring the extra two panels “at cost” if necessary and do the work for a “few hundred pounds”. Some weeks later after many unanswered phone calls to carbon Rewind my son asked Olivia the coordinator, what the plan was. She said she would “talk to Ovo”. More weeks went by and when my son emailed her again she dismissively tripled the price Richard had quoted and wanted thousands of pounds to add two more panels which actually cost £90 each. Firstly we were never told what the original budget was that Carbon Rewind were working to with Ovo and Cornwall Council. Secondly we were not sure if Carbon Rewind should have been charging for the additional work at all. My son was told that it would have been a mornings extra work at most and very easy to complete. But now the job is too small for any contractor to consider and the prices they quote are simply out of our reach. My energy bills are sky high because of my disability related expenses in electricity and the poor insulation in my house. For me this is a missed opportunity. There is a good reason for me needing to maximize how many panels I have. My bills are so high I only partially heat the house in winter and ration how many showers I have all year round. I really feel that Carbon Rewind and Ovo are totally lacking in transparency in their approach to these corporate responsibly schemes. This is the second time a corporate responsibility scheme has failed me. In 2017 Eon installed a Baxi boiler and connected it to a huge old cylinder. What I really needed was a combi boiler system to reduce my overall hot water costs. I can't use the hot water system now because it costs too much in gas to heat up the entire cylinder. Eons contractor told me that my central heating system was too old to take an upgrade which I later found out to be untrue. Contractors like Carbon Rewind would do better to look at the end users real needs rather than tick boxes just to get the job done and rake in profits.

Great service, super polite and very helpful.
Got the job done well!!! 10 Stars

Callum and Ram worked really hard, non stop. Excellent job at plastering. Friendly and helpful.

Great reliable service. The installer Doug installed promptly and efficiently the trickle vents for the heat isolation.

Iurie was brilliant, explained everything and went above and beyond. Thank you!

Absolutely amazing company. Jon Huxley did my wall installation ams Ellis Cormack installed my new boiler. Both guys were so professional and friendly.