Carbon Rewind Anmeldelser 

We had dale and Ron in this morning and they completed the work to a very high standard made us feel reassured and told us how how things worked they did not mind my constant questions I would happily recommend them to anyone 😊

Referred for an energy assessment and EPC which took place in early March. This was through a Government scheme.
Despite being told my EPC would be sent to me and uploaded to the EPC register within two weeks this still has not been done. I have sent several emails to this company to find out why this simple and routine procedure still hasn’t been done and no response.
Due to my property being freezing cold I was also told by the assessor that I could have extra loft insulation, trickle vents and a PIV unit. This appeared to be the only thing on offer even though the windows are very drafty and some do not shut at all. Not heard another word about getting this work done.
I suppose I am being ignored as Carbon Rewind have been paid and I am not a private customer and they know the disabled and vulnerable are not able to keep fighting for every little thing. I shouldn’t have to be awake all night with the worry and having to write reviews at 4am.
Perhaps someone could explain why I am being ignored.
REPLY To YOUR COMMENT 16.05.24
I have emailed to that address on a few occasions and STILL no EPC, hence this review! What now? How do I get this EPC ?

Carbon Rewind has changed our life with the work they have done for us!

From having no heating in a 200+ year old property to being fully insulated - having radiators, solar panel, vents, normal hot water etc you name it, it has been done and to a high standard, respecting the property, almost to a point you don't need before and after pics as every wonky little corner, nook and cranny is still there after the house being fully insulated - Very special thanks to Martin and Darryl for this - so professional friendly and skilled!

Gordana and Jim were amazing throughout this whole project , and it was a big one 😃, and we can not thank you enough for being just a call away and being so helpful and kind, nothing was ever too much!

Our quality of life in our 200+ yrs old cottage (forever home) has improved 200% due to the work Carbon Rewind has done for us!

Layla & James - Foxholes

We recently had carbon rewind to install our Eco system new central heating electrics, insulated walls insulated loft all the work was done with care and consideration all of the workforce were exemplary clean and tidy workers, especially Kevin who fitted our central heating was great and went the extra mile to show us how everything worked and was very kind and considered as was all the people and the lads who worked on our property. Can’t thank you enough please convey thanks to all who worked, on our house and all the staff at the office would definitely recommend them to anybody who is looking for a brilliant firm to upgrade their property. Thank you again so much Alan and Lin Lawrence.

Excellent work and excellent behaviour and attitude. Very professional going above and beyond…

Danielle booked me in for loft and cavity wall insulation. She was very polite and helpful as she worked around my availability without issues.

Barney arrived on a Thursday to fit my PIV, ready for the loft insulation team on the Friday. He was very friendly, quick, clean and tidy. He did a really lovely job and made a fuss of my dog which she loved!

Dale came the next day to do my loft insulation and fit window ventilation. He was also very quick and did a great job.

I’m now awaiting my cavity wall insulation at the end of the month, so will edit my review after then.

Really pleased with this company so far!

Dale from the loft insulation team did a great job on my loft and window vents. He was polite, explained everything, very tidy and I was very pleased with the result. A credit to the company.

Carbon Rewind have just fitting solar panels for m elderly mum. And they were brilliant. Professional, hard-working, friendly and reassuring.
Particular thanks to Gentian who was an absolute star.

Our solar panels were removed and set aside to allow other roof repairs to take place. After the repairs I contacted Carbon Rewind to enquire whether they could reinstall the solar panels. They confirmed they could and provided a convenient date to attend. The team arrived on the day and time expected and carried out the reinstallation smoothly and efficiently. I would like to thank Carbon Rewind for arranging to attend and Gentian plus his team for getting the equipment operational so quickly. Great job!

Ahmet and Mensur
Did a great job on the property
Very professional, clean and helpful
Very impressed with the remedial work they carried out

RAM has gone above and beyond my expectations to rectify others work.
He has delivered a very competent resolution to what has been a painful experience.
Top marks Ram

Lew and Danny fitted complete gas boiler fit working to a high standard.. Super nice GUYS too. Highly recommend.

Just too many people to thank for transforming our house.
We had Barney come out the first day to install the PIV, then Nick and Dale did our loft insulation, then Jon and his colleague did the wall cavity insulation.
I have to say, they were all brilliant, but Shard stands out the most for the 5 + days he was at our house installing the heat pump. Not only is he a diamond geezer, he's also the most professional worker you'd ever come across. The dedication he puts into his labour is exemplary, and Carbon Rewind are very lucky to have him.
Victor came to finish the heat pump off as it was a complex task, and he also did wonders to get it working great.
Finally, Genti and his merry men were excellent with the installation of the solar panels. His team worked flat out to make it work, and my family will be eternally grateful for all you have done to transform our lives.
I can hand on heart recommend Carbon Rewind's dedicated work force as an excellent proposition when it comes to making your house more energy efficient.
God bless you all.

Vic-Engineer/Plumber. After so long without Hot Water & Heating & so many problems since the work started Vic seems like an Angel. He got the system up & running, fixed the main leak that was left during installation & finished off the Lagging inside & out. The two leaks in the bathroom cupboard that where temporary fixed will need more investigation & possibly require work doing as was advised by the Plumber Mihai who was sent by Carbon Rewind on the 26/03/24. Just half a day snagging left for someone & hopefully all will be finished (apart from the cracked ceilings that I am taking advice on at present).

We can’t thank Barney from carbon rewind enough for his work at my flat ,he was thorough throughout and nothing was too much trouble,very friendly and professional,would highly recommend

To date I can only comment on The Carbon Rewind electrician who fitted two eco friendly fans in my bungalow, one in the bathroom and one in the kitchen. Cavity wall insulation and loft insulation to commence at the end of April 2024. The electrician Luke Cooper was friendly, helpful and clearly very experienced. He ensured everything was installed correctly and tested. Luke was also incredibly tidy and removed all boxes and rubbish. Luke is a true professional and I would recommend his workmanship to anyone who required his services.

Amazing service, both Mike and Jon were friendly and did excellent work. Highly recommend this company.

Excellent leaders of installation crew especially Ellis Cormack and radiator installation and control room layout and plumbing especially noteworthy. Very impressive for expected local visitors with my recommendations. Fan/compresssor installation much quieter than anticipated which is excellent both for close neighbours and wildlife (birds).

After reluctantly engaging in a conversation with Carbon Rewind following my negative review, it became evident that their willingness to engage does not translate into any meaningful resolution. Despite a lengthy discussion, they adamantly refuse to address the outstanding issues with the job they left incomplete at our property. Moreover, it was uncovered that their claim of being HIES certified on their website was false, as confirmed by HIES themselves. Their TrustMark certification, acquired less than a year ago, now appears questionable at best, especially considering their lack of accountability and integrity. I strongly caution against utilising their services, as my experience suggests they fall short of delivering on their promises and may not uphold the standards they claim to adhere to.

If I could give 0 stars I would! Don’t touch them with a 10 foot pole. You have been warned!
Poor poor experience!
Although a surveyor has attended before work commenced, everything became very stressful on the day the installation started. First of all, why have we got new carpets down, said that we did not have them at the survey, umm..yes we did!
Advised all of these would need to be ripped up, and the anger of this was directed at us, the customers.
The plumber then swiftly tells up, “there’s no way that’s going in there!” Referring to where the planned new heating unit would replace the old tank in the airing cupboard. The only proposed solution was to lose our larder, and for us to knock down a wall to now accommodate our fridge.
Also, the planned location of the air source heat pump also had to change, from the front of the house, to the side, causing further inconvenience and stress. The inconvenience to the workers was evident but unfortunately was directed at us.
As the installation went on, there came a point where they couldn’t connect to the shower room, as again, the surveyor had failed to check, and there was an issue connecting to our piping.
It was suggested we rip out our new bathroom to replace with copper piping!!
Not agreeing to this, having just spent £9k on this new bathroom, this left us with no bathroom for a week while we had to get our own plumber out to sort the issue. I should add, our family includes young children and disabled members.
Adding to this, the air source heat pump was leaking massively, and again we kept having to chase the company and it was as if, every person we spoke to had no idea, frustratingly we had to start over again and again.
So much time and expensive has been lost due to this firms incompetence, that following numerous complaints, and promised phone calls back that of course didn’t happen, that we had contact from the directors of the company.
After explaining at length, and many many phone calls later, a director attended the property himself. To agree with the faults, the damaged radiators etc. & suggested that really the air source heat pump needed to be replaced. He offered a leisure battery & 2 days of carpentry as a means of compensation.
Meanwhile, my partner had taken so much time from work and lost a considerable amount of money AND our electricity bill had risen to an unaffordable level, that he requested his costs be met.
This caused the directors of Carbon Rewind to send an email saying they are ceasing all work at the property!!!! Adding that finishing the installation would cause us “further stress!”
I should add that we had been storing the solar panels for 6 weeks +, surprise surprise, because of another miscommunication on their part. We also had scaffolding all around the back of our property ready for this final part of this installation.
Awful awful experience that I wouldn’t wish upon anyone!
This was meant to be part of the government ECO4 funding scheme.
Take it from me folks, it’s not worth it!
Our electricity bill has risen considerably because only half the promised install was done.
Just to add, the air source heat pump etc has not been replaced, nor has the faulty radiators etc. The company agreed to pay £1k of costs, which is a quarter of what this installation has cost us overall. But as I said, refused remedial work and ceased all work, because we complained.
Sadly, we are stuck with these higher bills now as the install of the air source heat pump pushed our EPC level to C meaning we are unable to have the rest of install funded elsewhere.

I wish we’d never had the displeasure of dealing with this company.
Trust me use a different company.