CAPO Anmeldelser 3 565

Good quality quick delivery and exact sizes

POOR QUALITY CLOTHING.
Purchased a pair of smart black trousers, worn 3x and the seem has started to split and elastic threads starting to split, quality of material is very thin. Sent picture to customer services who said it has been caused due to heat damage. Very disappointing, there are other similar reviews on trust pilot highlighting the same seam issue, at some point the company should take responsibility for a £50 item being defective due to low quality. I have had another item that went out of shape after one wash, again I believe due to low quality. No accountability from the company again. Will not be using again, would advise only purchasing if you expect one wear.

Excellent service and quality products

Received the wrong shoe size. Tried to get them returned but because I opened the box and used them 15 min I can’t return them. No commercial gesture done for their mistake🙁. My bf and I liked the brand but now Won’t reorder again from them

Good website some real good quality clothing and decent enough prices. Lots of good work !

My annoyance is not just at this brand but yodel who delivered my parcel to an unlocked outbuilding. Customer service provided a proof of delivery to an outhouse a month later when I finally realised in the Xmas rush I was missing my items. I’m now £92 down n although they sent me a yodel non delivery claim I’ve heard nothing since. The clothes look great but I would never order again.

Terrible experience with this company. I bought 2 t shirts priced at £35 each. I had a discount code so it ended up being £61 in total with free shipping.

The t shirts didnt fit right so I returned them both. I paid for the shipping label to send rhem back and sent them right away. I only got a refund of £50. So I have lost out on £11 i tried speaking to customer support but they were no help. I even screenshot my order.

I did place an even larger ordwr with them before I had sent my others back and I quite like the t shirts I bought. But I will be sending them back also as I dont want to give this scam company my business.

Edit*** in reply to capo reply, £4.99 wasnt deducted. £11 was! I understand ill pay the return postage im stupid.

Avoid this company i know i will be

ORDER NUMBER #452206

Really disappointed with the quality and customer service from CAPO.

I’d had the trousers less than a week when both ankle zips burst and the stitching started coming undone. For something that’s barely been worn, that’s just not acceptable.

I sent photos showing the faults and instead of simply replacing a clearly defective item, I was told to fill out a returns form and send them back. For a product that failed within days, that’s a complete waste of my time.

Poor quality and poor aftercare. Wouldn’t recommend.

I've purchased two items so far from the Capo brand and I'm pleased to say that I have been extremely satisfied with both of my purchases. The first was a winter puffer back in October. The coat arrived in good time and I was impressed by the quality, feel and the exceptional warmth. The second purchase was a pair of trainers last week. Again my order arrived in a timely fashion. Great style, quality and comfort. I'll no doubt be making future purchases from the Capo collection.

Rubbish at responding! Not good quality! Discount codes never works! All they ask for is screenshots mugs and then don’t reply

Great quality clothing and fits well. I have purchased a number of items including polo shirts, jeans, shorts and jackets and all look very smart. Delivery has always been quick as well. Would recommend this brand highly as it's very stylish and affordable.

Absolutely appalled by the customer service and refusal to take responsibility from this company.

I contacted them regarding a pair of black smart trousers purchased on 26th December that developed a clear seam separation after just one wear — making them unwearable. I provided photos and explained the situation politely, initially only asking for a simple replacement, not even a refund.

Their response? A flat refusal based purely on the time since purchase, claiming they “cannot judge wear,” despite me clearly stating the trousers were worn once. They completely ignored the nature of the fault (a seam splitting is a quality/manufacturing issue, not normal wear and tear) and hid behind “store policy.”

What’s most concerning is their apparent disregard for the Consumer Rights Act 2015, which states goods must be of satisfactory quality and durable. Faults within 6 months are legally presumed to have been present at the time of sale unless the retailer can prove otherwise. Store policy does not override consumer law — yet this company behaves as though it does.

The tone of their emails was dismissive, confrontational, and unhelpful throughout. Once they have your money, they simply don’t want to know if something goes wrong. Instead of taking responsibility, they try to spin the blame back onto the customer.

I approached them reasonably and gave them the benefit of the doubt — asking only for an exchange — but after this experience (and reading similar reviews from others), I genuinely wish I had avoided this company altogether.

Buyers beware: if something goes wrong with your purchase, don’t expect support, fairness, or accountability.

Fast delivery, great quality item and super easy to order - will definitely order from CAPO again!

Excellent items, great quality and comfy.

I have just ordered my 4th overshirt. One that is coming i already have it in olive, this one is black. My other two are a thicker material. I am 69 and pretty slim but these shirts are great for me. they are very stylish and not over the top. They are a great fit, quality materials and i like the colours I also have two of the premier cotton tee shirts, white and stone and they are exceptional quality. Nice and thick for the winter. both the shirts and tee shirt on together look really smart. finished of with a nice pair of jeans and trainers. Excellent value for money and delivery is first class. No doubt be adding to my CAPO COLLECTION shortly. Allen.

Being a loyal Capo customer, I am disappointed at having to leave this review. I have been waiting for your White Oxford Trainer to come back in stock in a size 8. After waiting several weeks initially, I emailed the customer service team to query when these would be back in stock, and was advised the beginning of February. I then emailed again for a specific date and advised stock was due on the 6th. I’ve checked the website all weekend and again today and these still have not been restocked. I wanted to purchase these for an upcoming day out but instead, I’m going to have to take my business elsewhere on this occasion. I like the way your products fit on me, but when an item goes out of stock, these are simply not replenished quickly enough, especially popular items.

My son Paul got me started looking at and buying from CAPO and so my daughter bought my first top which needed to be exchanged, this was done with no fuss and the products and service really are excellent.
Thank you,
John

Great clothing, great service