CAPO Anmeldelser 3 565

I’ve bought several items from Capo, great service, quality merchandise and reasonable prices. Highly recommend, love the personal touch A+

Website is dog shit!

2 pairs of stretchy comfy trousers, purchased around 3 months ago, thought they were great, now all the elastic is shredding out the back, poor long term (if you can call 3 months that) quality.

customer service none existent - blocked me on social media after not being able to get in touch. Read their reviews absolutely shocking. I hope they go bust

Had a little hic up with the order, my fault i orderd something on pre order...came today and love the fit ive found myself my new go to brand thank you 😊

Lovely steel blue overshirt. Fits perfectly. I look forward to buying more from this company.

I put a review on here the other day as I wasn’t happy about my order which was ordered March 25 th it just arrived today April 9 th so not 3 to 6 working days , just be aware if you’re in a hurry for anything , and trying to get an answer or update is not easy however the clothes are really nice but I don’t think il order again from them just saying

My son asked for a voucher for his upcoming birthday from your company. I managed to to get it for him.
Funnily enough his name is Dan Adams

" Our policy lasts 14 business days. If over 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we first require an email to info@capouk stating your order number, which items you want to return and why. Please also state whether you would like a refund or to exchange for another item. We offer exchanges to the same value, if you wish to exchange please state the items you wish to exchange for including required sizing.

There are certain extreme situations where we may refuse refunds:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@capouk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. "

PAID BY KLARNA ? -
What happens if I make a return?
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

CAPO CUSTOMER SERVICES PLEASE READ ABOVE

when a customer returns an item taking all of your very own policies into consideration, you are legally obligated to refund the consumer

as you can see from other reviews, you return an item they then with hold your refund pending a made up chargeback inquiry regarding their own bank?

since when does any retailer process their returns based on their banks deciding if its eligble?

Arne clothing - you have a simple hole in your jumper they are willing to offer a discount or refund right there and then no need to return item

CAPO - you returns goods in original packaging/ condition, they hold your refund pending a bank inquiry which they state can take up to 72 working days?
72 days to process a refund for an item of clothing in 2026...just screams cowboy company desperate to keep a hold of any funds coming their way

avoid this brand at all costs

DO NOT USE CAPO
No free returns, you pay and they don’t refund the cost. This is against trading standards, customer services non existent.
I returned a faulty jumper which came undone (30cm long!). This was the first time it had been worn.
Very substandard goods, save your money. Do not use them.

I purchased a pair of trousers before Christmas as soon as they turned up I returned straight away as I never liked the colour. I paid through Klarna 3 months instalments so as soon as I returned I paused the payments which capo have not notified Klarna about the return I have gone through the process three times and still got no where! Emailed the company multiple times! It is a real shame as I have brought plenty of items off capo and their clothes are very good quality and feel so such a shame about their customer service which really has let its down and I won’t be using them again. So basically I have to make a full payment for trousers I have no longer got and returns this is an absolute disgrace of a company I advice everyone to use Arneclo … much better customer care with better quality clothing similar pricing.

What a find! Discovered website, this company & this brand by accident whilst searching for a pair of trousers with a particular ‘look’. Received so much more than I had bargained for. Beautiful quality garments, beautifully made. Beautifully, carefully & thoughtfully packaged & exceptional customer service - all via email & text on this occasion but nonetheless each communication was considered & so well structured they felt personal. What has really bowled me over is the company’s philosophy and the sharing of their origins, intentions & goals. These are all imbued in both the clothes and the customer service. In all the years and experiences of buying online, this is the highest quality shopping experience yet - the process, the communication, the packaging and the excellent quality of the goods. I think you can tell …. I’m delighted. Thank you.

Style is great, but quality is shocking, bought several things for premium prices only for it to fall apart after 5-6 months. Really disappointing as I had high hopes for this brand but won’t be buying again

Good company love the items and fit is always sport on,I’m just thinking the quality is not as good as fort had top since Xmas worn about 4 times went to put on today notice a hole in side where it’s just coming apart £65 for top last few months is not great,

The quality of almost all the items I’ve purchased from Capo has been abysmal.
Their only saving grace is their chino collection and shorts.
Jumper shrunk in the wash after one 30 degree cycle, the overshirt I purchased had fabric strands on the stitching and felt cheap.
This would all be fine if they didn’t charge premium prices.
There are many other brands that offer better quality for the price. Arne for example is excellent quality and the same type of items.
Don’t waste your money on this fast fashion brand charging high prices.
This applies to tops. Chinos are actually very good quality and fit.

The quality of the products are very poor. Ordered a pair of £125 trainers in September, they have hardly been worn and have a small rip round the top. Customer services have ignored my emails In my opinion you can get better quality cheaper elsewhere.

Rude staff
Refused to respond to email Miles and will not send me a refund.
Do not buy from this scam company

Ordered last year in July still not been resolved. Don’t reply to my emails. When they do they blame delivery company. Point is I haven’t got the clothes and they have not refunded or resent clothes…Stay well clear the customer service is shocking they just take your money and don’t reply when they are on the wrong.

Great quality and really stylish clothing — everything I’ve ordered from CAPO fits perfectly and feels premium for the price. Definitely one of my favourite brands for smart casual outfits.

I have ordered from this company 3 times now and have to say how impressed I am.
The quality of their clothes is amazing and their customer service is outstanding.
The orders have all been delivered very promptly and their communication is always very professional but friendly.
Would 100% recommend them and u will continue to order from them.
Well done guys, keep up the great work!