Customer service was responsive and polite. but unable to resolve my problem. I requested a replacement key several years ago, which my husband lost. I was trying to get another replacement... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed replacement keys. I went to the website, filled out the contact form detailing the issue, got a form email from customersupport at gunvault.com, provided the necessary notarized document... Vis mer
I needed help with a safe that was installed in my home prior to purchase. The customer service rep helped me find the manual and got a ticket started to get the emergency key I needed.
So fast knowledgable and actually able to help for the issue I had. I went from frustrated to FANTASTIC. thx again. Also very personable :)
Informasjon om virksomheten
Skrevet av virksomheten
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Kontaktopplysninger
2895 W. Capovilla Ave, 89119, Las Vegas, USA
- (847) 665-1635
- marketing@Cannonsecurityproducts.com
- cannonsafe.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Attentive agent
Attentive agent , Got my issue solved in 10 mins
Thanks again
Quick and easy
Do not try to buy a replacement key.
Began the process to purchase a replacement key for my safe in December. I finally received the key March 3rd. I am still waiting on a response to my email sent two weeks ago asking if a tracking number would be provided.
Toni
Toni was helpful getting my new lock and keypad ordered. Didn't rush me during the chat we were having. Only thing I was not happy about is she said it would take a few weeks to arrive. I thought that was a long time to wait given what the lock is protecting.
i used the online chat option
i used the online chat option, a qualified rep responded within 2 minutes and was able to successfully help me troubleshoot and fix the issue i was having. awesome!
Great customer service
Toni R was extremely helpful!!!!!
Toni was helpful and professional
Registration assistance
The supplied QR code would not let me register my product. Used the chat feature and with the help of Toni she got it registered and sent me the owners manual via email. Great customer service.
Representative was very polite
Representative was very polite, respectful and knowledgeable! Had my issue resolved in a matter of minutes! He went the extra mile and emailed additional directions. Also gave me contact information if I had any further issues. Very very pleased with the customer service!!!
Quick and precise response by Toni R
Quick and precise response by Toni R to my requests for key replacement via chat. She answered all my questions professionally and quickly. Excellent customer service
Contacted Cannon Customer Service for a Lock Problem
Contacted Cannon Customer Service because my replacement lock keyboard would not unlock the safe. Jesse Devora assisted me in trouble shooting the problem. For some reason the new lock had drained the battery so that it would beep but not unlock. We tried a new battery and it worked properly. Very courteous and patient as I searched for a new battery. Very pleased !!
Very quick to help and get to the…
Very quick to help and get to the bottom of it. Thank you!
Had a keypad issue with my safe
Had a keypad issue with my safe. Gabe from customer service was very helpful with helping me order a new one
Toni did a great job of taking care of…
Toni did a great job of taking care of me
takes too many tries to open........
Chatted with agent about my Cannon Safe's Electronic Lock taking way too many tries to open. Set me up with a replacement lock and only charged me for shipping 15.95 service was fast and easy!
Gabe knew what he was talking about
Gabe knew what he was talking about. He listened and helped in a courteous manner. Thank you very much.
The experience was excellent
The experience was excellent, took a while to get through, lay your phone on lap about 10 minutes, but the lady took my info, it was about keypad eating battery's, got new one ordered 31 dollers, I was to lazy look for receipt.
Cabe was very helpful as well as…
Cabe was very helpful as well as knowledgeable. He answered all my questions, explained where to locate my key number and never made me feel rushed. In my opinion, his customer service was exceptional.
Toni Rodarte was able to help me with…User manual
Toni Rodarte was able to help me with my combination change and forwarded the user manual as well.
She was very polite and very very patient!!
I used the chat mode available and the…
I used the chat mode available and the CSR was extremely helpful. I have been experiencing issues with my digital keypad… I was never provided with the troubleshooting steps to attempt to resolve it and so far, my safe appears to be functioning normally. But, this is how the safe has been functioning… it will open/close with no issues for several months, then won’t open. The CSR provided an email to use should the safe start malfunctioning again… THANKS TONI!
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