Cannon Safe Anmeldelser 

I spoke with a rep on the phone regarding a worn out touch key pad on my safe. Once he received the necessary information, he sent me a link so I could purchase a new one. The link also had video links for how to change the electronics and reprogram the key pad. The parts arrived in a reasonable amount of time and i was able to install and reprogram the new key pad in about 20 minutes.

Safe is pretty good. The customer service was great!

What made my experience great was the help I was had, Alfredo got the job done. He was very pleasant to work with and knew how to get my warranty work processed.

The wait time was a bit long, but once I had a rep on the phone, my issue was solved within a few minutes. Gabe was patient in helping me reset my code and get our safe registered.

Other then not receiving my spare keys from the forst go around with service, i did finally get ahold of them and it was taken care of with professionalism and fast action

Support team was very helpful and knowledgeable. Response time was very reasonable.

I lost my master key while my safe was in storage while I was off working and then the keypad decided not to respond.
After going online and filling out a ticket I waited and still never received any confirmation until I called customer service. Things seemed to be progressing after then then I get an email stating my ticket would be closed,even after sending an email stating that I needed assistance.
I received an email informing me how to pay for my key and the amount, which I promptly did.
Still no email or anything until I called today(02/24/2026) and after getting a call back from Gabe Cordova my issue seems to be resolved.
Just seems like a lot of dropped balls during this time of trying to work out the problem.

One of the worse experiences I have ever had. No response through email. I've paid the money and they won't give me my replacement key. Don't purchase from them.

The support, even many years after purchase, is excellent.

We purchased our gun safe about 12 years ago. We’ve had problems with the key pad. The customer service folks are great. They are good listeners and really try to help. They sent us a new keypad last week. Both folks we talked to were great. The one today was very patient and helpful. We were able successfully open the safe. Thank you.

Just like every other company not being helpful admitting there product malfunction. Very unsatisfied...I'll never buy another cannon product

Gabe was able to help with the issue I was having with my Cannon safe.he stayed on the phone with me to ensure I had access to complete the order of my new keypad.

My experience with Cannon Safe has not went well to do the fact that I purchased a brand new 64 Cannon Highlander for approximately $1,000 at Tractor Supply and the store held it for me for a couple of months until I could pick it up. I watched the store attendant unbox it put it on the forklift and load it onto my trailer. However once I got home and began to set it up I noticed that all of the shelving and the spindles except one for the handle was missing. It's also poor craftsmanship on the inside with gaping holes and cheaply designed materials. The digital keypad was pain in the neck to get the new code setup. It must have taken me about 45 times to get it it's finally set up. I sent in a ticket online when I first got home and realized I had the problem and never heard back from the company so after a few attempts I was able to reach customer service and was told that I was going to be responsible for paying for the parts that were missing and the shipping because it was no longer under warranty. I expressed to them that had not been used or removed from the store until about 2 weeks before I contacted the online service and submitted a ticket. But the agent did not care did not want to hear about it. There was no remorse and he told me to submit the receipt and they would ship the products at my expense!! The only time they have reached out to me is to close my ticket because I contacted Tractor Supply and ask for the receipt that I was never given or the pickup ticket confirmationi. They let me know that Cannon has that information because I purchased brand new from their chain and that I shouldn't have to be submitting anything to them. They also shared with me there have been multiple issues with these safes concerning missing parts faulty keypads and damaged housing. I'm disgusted because I chose this brand over a Winchester that we already own. I believe that good customer service says Cannon should not only ship the missing parts but send someone here to fix the keyboard and the poor craftsmanship or send me a brand new safe and have someone pick this one up and return it. Is a 600-lb safe I cannot return it.

I had to have help from the tech people at Cannon safe after I purchased my 2nd Cannon safe. Unfortunately, I kept the tech on the phone much longer than I expected. The tech was unbelievably patient and courteous with me and he solved the problem that I was having. If I ever need a 3rd safe, it will also be a Cannon!

Used the email service. Customer service responded within a few days. Asked some questions and asked for pictures and copy of the receipt. I sent the requested documents and with in few hours received an email back with a link to order my items and pay the shipping fee. Was very straightforward and flawless. Appreciate the help and service.

The handle on our brand new safe was spinning and would not engage with the spokes. I got a ticket number and sent videos of the problem. The next day I called customer service to see the status of my ticket. Frank found my info, looked at the problem and got it fixed in minutes. SO HAPPY FOR FRANK! HE WAS AWESOME!!

I was happy that I could get a replacment key for my safe.

The process was thorough so that not just anybody could get a key.

I need another key, please send the payment link to me.

I was surprised by how well I was treated while trying to solve a problem with my safe. The staff were very courteous and patient with me. I think they anticipated my questions before I asked and were well versed in solving my problem. They make me proud that I bought a Cannon product. Keep Frank and Lucy on the staff!

I had a problem with my safe's keypad. Numbers 1-6 would not respond. Figured I would have to get a new pad. I ended up with Toni Rodarte on a chat and within minutes, he had the fix. Static build up. He had me clear the the static and keypad works great.

Had some trouble resetting my safe, Gabe help me fix it. Thank you. Very nice and friendly guy. Great service