Cannon Safe Anmeldelser 

I used the chat on the company website and was immediately help by Toni. My issue was resolved quickly.

Everyone was so helpful in helping with my issues on my NL touch pad and get a replacement out the same day was great.

The customer service representative, Gabe Cordova, was very helpful with the information that he gave me on the phone. I really appreciate it!

i called and spoke with Gabe Cordova, he was very polite and knowledgeable, he explained what needed to be done on my part and was very helpfull. i look forward to working with him to get my problem resolved.

Great customer service. My safe is great! Being a engineer I think small changes to your parts could make a huge difference. my part that broke; if the pins had a complete weld would be much stronger. I don't know if it is done manually or by a robot,but a easy fix to make a much more durable part.

I called the support line for my problem and was able to talk to someone who gave me clear, concise instructions and we got the problem resolved.

Had an excellent experience with Toni. Helped me through any questions or problems that came up with the process of getting my part ordered and shipped. Thank you!

Parts were missing from a new safe I purchased. Although it’s been several months since the purchase, the parts are on their way now. I did miss their original email back to me so that could account for some of the wait time. Cannon’s representative’s emails have been cordial, informative and to the point. I’m very satisfied with Cannons customer service team!

Excellent customer service. The company sent me a replacement lock within 24 hours under warranty. Jose was very helpful and made the process quick and easy. Thank you — I really appreciate it.

Overall it was good just the time it took to get the parts. Information given and pictures should have been enough to speed up the process but it drug out. It took almost three months, thank goodness it wasn’t an emergency and it was just a safe.

We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door.
We talked Cannon multiple times only to never speak to anyone.
I filed 2 complaints/claims online with them, only to never hear anything.
When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025.
We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video.
So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service.
We will never purchase another safe from this company after the non-existant support.

Toni Rodarte, spot on. Quick, precise and to the pointe. Knew information and was straight to business. Very good at job! Need more like this.

My safe's code scrambled, basically it changed without me changing it. I called customer service, terrible... I ususally don't review bad, but wow, this service was terrible. First I called, the agent was rude, also talking smack on the background as if he was watching a game or something... after all that waiting, he told me a solution...a Locksmith to drill. My safe came with a Lifetime warranty when I bought it, yup didn't work, I was told they don't have the part for the safe because they stop doind them not long ago. Don't call customer service, I called a Loclsmith that only do Safe, and they gave me more information then the actual people that are getting paid as "customer sevirce".

Toni Rodarte was really a Great Help with Registering my Stack-On Gun Safe today. He explained things to me very well so that I understood what I needed to do to get this done. He went above and beyond the call of duty for me today. I hope you have more Customer Service Representatives like him.

Toni was very helpful in assisting me to get a replacement key for my husband's old safe. She was knowledgeable and quick to resolve my issue. Thanks Toni!

I chatted with Toni Rodarte who was very helpful in resolving my issue with getting a replacement key for my safe, even to the point of sending me a how-to YouTube video!

Prompt knowledgeable response from someone that seemed to care

Been trying to buy a replacement keypad for my 84 gun widebody gun safe for several months, these jackasses are zero help, I don't even understand!!! I have two 84 gun widebody safes and the customer service is non-existent. WTF? It ain't like I'm trying to scam a free keypad, I've made it clear that I broke it and I want to purchase a new one but they will not help me. .... Do not buy a cannon safe, their customer service sucks, safes are top notch but customer service is non-existent. Billy Pinkston at 941-962-5507 if anyone has questions.

happy to get new lock, but not with the timing.
took 2 months
I could have drilled safe and saved $ 750.00 if you would have just given me the measurements of where to drill.

Toni was really helpful in getting me some parts for my cabinet.