Cannon Safe Anmeldelser 

I purchased my Cannon Patriot approximately 10 years ago, it arrived with a seal unattached. I overlooked this I lived overseas at the time and didn't have the time to pursue the issue. Fast forward last year I needed some paperwork stored there and asked my grand daughter to retrieve it. The combination no longer worked, upon arrival to my home I tried new batteries to no avail.
I contacted Cannon and after several failed attempts the tech determined that lock was dead and needed tp be replaced. I was informed that they needed. the serial number, original receipt, model number, video of the problem and that they would send a new lock. Well I had lost the receipt (my fault) and I could not access the model number that was on the inside top right side of the locked door. I was informed that without the original receipt that I would have to pay for the lock ok, I dropped the ball there but the locked could not be ordered without the model number, even with a new lock I'd have to pay to have the safe drilled lock installed and re welded (the cost of a new safe). I will never again buy anything with the Cannon name attached

Toni was very helpful in processing my request to purchase replacement keys. Thank you.

Toni was truly amazing and went way above and beyond to help me, Toni deserves a Ten star rating, I cannot express enough how grateful I am for all the time and effort Toni put forth and treated me with total respect

Wonderful, personality great help, and very knowledgeable employee!

Toni was very helpful with customer service. Thank you

Step by step. Patient & clear communication

I had a lock malfunction on my 20+ year old Cannon gun safe. The fix is a new keypad. I was able to get the needed support for parts, etc via a chat session on the Cannon Safe website. I also was able to get the lock unlocked through a series of steps provided via the chat session, and thereby not having to drill or get a locksmith. Very satisfied with this company.

The Customer Service text chat is super responsive. Toni has been extremely helpful. Much appreciated!

Informative, quick response, satisfied - hopefully we get the replacement key pad soon and have our Safe back where we can open and close using the key pad

Toni was very understanding an knew his products

Toni was great! I was understood and responded to immediately, with information that was helpful precise and important to my situation and request. I now have steps /an action plan to move forward to get 100% resolved. I received and email that I will following up asap! Thank you again for such great service!

I had installed my new replacement key pad successfully but was lost in lockout mode. Toni Rodarte saved the day. Toni was incredibly patient and solved my issue.

Toni Rodarte was excellent. Very knowledgeable, good troubleshooting skills, and problem was resolved quickly.

Toni Rodante was very helpful to answer my questions and help with product registration.

I was called back as I requested. I was told where to find my serial number, I sent the requested photos
and today I completed the payment.

Gabe was very through in explaining what I had to do the get my issue resolved.

Toni Rodarte understood the problem I was having with my safe. He gave very clear instructions to resolve the problem. Following his instructions, the problem was resolved quickly and easily. I am very grateful to Toni because I absolutely needed to retrieve something from my safe today. Thank you again Toni.

After missplacing one of 2 keys to my Stack on safe which I use for Hunter Education classroom aids, I thought I should order a second key. I got on line and then some how entered into a "Chat" with Toni Rodarte. She was VERY helpful in letting me know what I must do to get replacement keys. Thanks so very much! TAW, Kansas

I had a great experience working with Gave Cordova at Cannon Security Products. He was incredibly fast, very knowledgeable, and a pleasure to deal with throughout the entire process. He took the time to answer all my questions clearly and made everything simple and efficient. It’s not often you come across someone so professional and easy to work with. Very happy with the service—highly recommend!

Jesse was awesome! I was experiencing a user induced error and he solved it within 2 minutes. My experience with the customer support team at cannon was a positive one, I read many only reviews saying otherwise. I had planned on holding on the phone line because i thought that they would never call back. I held on the line for about 15 minutes and then my wife needed help with something so I selected the call back option, it wasn't quite 10 minutes and Jesse called. Everything about the call was professional, even though it was a stupid error on my part and I was overthinking the situation. Hands down 5 out of 5 stars for customer support.