Campernation Anmeldelser 

Phil and his team made sure I received my caravan awning in time for my weekend away. It was touch and go for a while but they booked overnight shipping so it arrived in time. Its the new Sunncamp casa full touring awning which is great.
5 star service thank you.

Would have been a 5 star but customer service wasn't great, I asked several times about a fixing kit and no response.

Email contact with Phil confirmed the correct size for my German caravan and he gave me a selection for seasonal use.
No pressure at all to buy.
The awning I decided upon arrived on time, back in March.
I had to contact Maxine because I couldn’t figure out the poles, 3 designs for my awning.
She sorted the correct plan in minutes over the phone. Super service.
It has now been up for six weeks, with no problems apart from some rain water pooling because the pitch slopes the wrong direction, fixed with additional roof braces to force the water off.
More than happy with awning and company.
I would recommend them to anyone searching for a caravan awning.

We very much disliked being told that the item was in stock and that delivery would be in 2 to 4 days....when the item wasn't even in the UK, and delivery would in fact be about 3 weeks. We had correspondence about the delayed delivery but this was blamed on the carriers... no mention of the fact that it had to cone from Europe. It's a disgraceful way of carrying on.

Around 2 ½ months ago I ordered an Aferiy P310 with two Aferiy solar panels. The powerstation was delivered promptly and I was informed that he solar panels would be delivered later. When I inquired about the solar panels at the end of May I was informed that they had been sent out to me, and it transpired that they hadn't been sent out. Campernation sent a delivery after this via DHL telling me that both of my solar panels were in the post, however only one arrived in early June 2026. I highlighted the issue and then I was told that my second solar panel was in the post, but that this was a DPD deliver. I have contacted DPD on several occasions who have told me that Campernation need to follow this up. DPD state that the deliver was last scanned on 08/06/2026 and there has been nothing since. I have contacted Campernation staff on three separate occasions. On my last two calls I have asked either for a replacement to be sent out or for my money to be refunded. I am not satisfied with the service as my solar panels 2 1/2 months in has still not arrived.

Never used Campernation before so was not sure if things would go smoothly, but they did, order notification received and 2 days later the goods arrived. FANTASTIC .

Regular contact after initial request for quote. Had a reminder which I was happy with and they matched a cheaper price from someone else. When matched price increased, Phil held original one for order. Staff were great, professional and polite and arranged delivery to suit and kept me updated.
Would recommend them to anyone else.

The support provided by Phil was exceptional from the very beginning, or us purchasing our first awning. He guided us based on touring type and family set up. He matched a lower price I found without hesitation. The awning arrived two days after purchase. We also had to send a set up photo at the end for him to make sure everything was okay. I felt very comfortable emailing asking for guidance. I will sourcing any further caravan equipment from Phil and the team.

Brilliant. They were ever so helpful with specifying the air conditioning and finding answers to my many questions. The guys at Dometic near Warwick did an excellent job at fitting the unit and did it exactly as I had wanted. Really good service.

Inability to deliver on time. A 5-7 day delivery has been confirmed as arriving 3 weeks later, too late to be any use for us and ruining a caravaning holiday we had booked. Honesty at the outset would have allowed us to look elsewhere.

So much help from my first contact with Phil regarding awning & size required .
Nothing seemed too much trouble .
Great customer service .

In a time where customer service is often overlooked, the dedication, enthusiasm and efficiency by the whole team was a breath a fresh air. Let's not forget cheerful too.
It is clear that you value quality and customer satisfaction. I have no problem to highly recommend you to others.
Oh..... aftersales service is excellent.

Excellent company to deal with. A special mention to Phil McEleny who advised us on the purchase of our new airconditioning unit for our motorhome. Phil is very knowledgable and a source of good information. Thank you.

Order placed and then no contact, it said 2-5 days and a week later still nothing. Eventually after phoning several times I got it a week later, but not even from them. I'm not sure if they have stock or just shop around once an order is placed.
Even then it was still missing parts!

Phil was very helpful but when subsequently calling I spoke to a man with little knowledge and then a woman who was quite frankly rude. Neither of them arranged the requested return phone call.

Phil was very helpful. I provided our caravan details and he sent links to a variety of awnings with information & prices for each one and the size required. We wereable to pre order with a small deposit and the arrange delivery months later when the season started. Not pushy at all, just very helpful, competitive pricing & excellent support with answers to assembly questions after delivery

As a caravan first timer I found Campernation Very helpful throughout my purchase, quick delivery service, competitive pricing and very knowledgeable.

Lovely people to talk to and help

Very poor customer service
I rang twice to check stock nobody replied
Ranng 3 times about times about the order eventually got an email saying the awning was out of stock replied to email asking for a call back again no reply. Eventually got the awning.
Definitely won't be back and won't recommend to anyone

Competitive price.. quick delivery. Ordered on Monday, delivered the following day.. to N.I. All of the other “big” online camping gear retailers I checked either wouldn’t deliver OR they wanted to apply a ridiculous charge for delivery to a BT postcode. One as high as £13.. for a wee small box!! (awning roof liner.) They can GTF, Still UK folks.! 😊 Highly recommend Campernation. Thanks guys.