I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Vis mer
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Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Vis mer
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We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Kontaktopplysninger
231 Najoles Rd; Ste 500, 21108, Millersville, USA
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service good product
Great service, love how you can listen in on phone calls to help with better sales or information and the call blocking really helps with all the spam calls.

Svar fra CTM (formerly CallTrackingMetrics)
Great Customer Service
Great customer service. Love their platform and would recommend it to all digital advertisers.

Svar fra CTM (formerly CallTrackingMetrics)
Excellent service will recommend

Svar fra CTM (formerly CallTrackingMetrics)
I am still attempting to navigate …
I am still attempting to navigate through the system.

Svar fra CTM (formerly CallTrackingMetrics)
Great service
Great service, easy to use. Would recommend to anyone.

Svar fra CTM (formerly CallTrackingMetrics)
Tracks calls seamlessly
Tracks calls seamlessly - shows where the lead came from

Svar fra CTM (formerly CallTrackingMetrics)
Not that user-friendly
Not that user-friendly. Needs more improvement with the system. Different issues arising most of the times and some of them are still unresolved and ongoing. Support is not that responsive too.

Svar fra CTM (formerly CallTrackingMetrics)

Svar fra CTM (formerly CallTrackingMetrics)
Customer Service is Lacking
The core technology is very good, but trying to get in touch with someone for issue resolution, account strategy, integration, or general support is very difficult. If a Call Tracking client is spending thousands of dollars per month my expectation is that the client would receive account management services. It should be easier to conduct more business.

Svar fra CTM (formerly CallTrackingMetrics)
Update: Fixed with updated app - the phone app is terrible
Update: the new updated apps is working now; Thank You.
the phone app is terrible, you can't make calls and they don't seem to care. also they keep telling us that they're working on fax support; well its been two years of working on the phone app and fax support.

Svar fra CTM (formerly CallTrackingMetrics)
Great platform, easy to use!
We have been using the platform for over 2 years and our customers love the flexibility. Super easy to use, and customer support is great as well!

Svar fra CTM (formerly CallTrackingMetrics)
Call Tracking Metrics needs tight …
Call Tracking Metrics needs tight integration with Facebook Ads. We're thrilled with the new Bing Ads offline conversion integration and see that Facebook Ads could be implemented in a similar way.
Update: I just changed my review from 4 stars to 5 stars. Call Tracking Metrics responded to my review and they have already been working on exactly what we requested!

Svar fra CTM (formerly CallTrackingMetrics)
Awesome Service
Call Tracking Metrics is everything we need in a call tracking service! Thanks for everything!

Svar fra CTM (formerly CallTrackingMetrics)
This company without any reservations …
This company without any reservations is a 5 Star Company & allows anyone to feel comfortable using the CTM platform as they give you the best results & capture every call including Audio conversations, the location of the caller & as important, gives you a great CRM to enter all your notes

Svar fra CTM (formerly CallTrackingMetrics)
Don't get me wrong I like call tracking …
Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.

Svar fra CTM (formerly CallTrackingMetrics)
Good customer service and pretty …
Good customer service and pretty user-friendly. We also get keyword level tracking which is great.

Svar fra CTM (formerly CallTrackingMetrics)
Excellent service
Excellent service ! Very helpful

Svar fra CTM (formerly CallTrackingMetrics)
I would recommend this company to …
I would recommend this company to anyone.

Svar fra CTM (formerly CallTrackingMetrics)
Love this software
Love this software! Easy to use and a must have in your digital marketing toolbox.

Svar fra CTM (formerly CallTrackingMetrics)
I love all of the special features …
I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!

Svar fra CTM (formerly CallTrackingMetrics)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







