CallSwitch One Anmeldelser 

Keith Wheeler is extremely helpful with the porting and a great communicator - vital with this comp-lex area of telecoms

Saakshi Mourya is absolutely fantastic—consistently helpful, professional, and a pleasure to deal with. Their knowledge is second to none; if they don’t know something, it’s probably not worth knowing! Highly recommend.

Matthew and the porting team are excellent, always quick to answer a ticket or the phone to resolve an issue. They make my life 10 times easier by being experts at porting, I appreciate their work a lot and would recommend them to anyone who needed the services.

Good support. Good turnaround times. Feel like I have good backup when needed. Thankfully, its not needed a lot.

Easy platform to manage, great customer support!
Highly recommended to anybody

Sophia Holden is very responsive and always there to help with any queries. She is a massive asset to the company and is always willing to go the extra mile to help.

I recently worked with Alex Dant at Nebula Cloud on a migration project and couldn't be happier with the experience. Alex was professional, communicative and made what can often be a stressful process feel completely straightforward. He kept us informed at every stage and was always on hand to answer questions promptly. Would highly recommend Alex and the team at Nebula Cloud / CallSwitch One to anyone looking for a reliable and knowledgeable telecoms partner.

Sophia has been a absolute star to work with, always helpful and willing to go the extra mile to assist with any issues faced and questions asked.

Well done Sophia, keep up the good work,

Caz from customer support was absolutely brilliant, she took complete ownership of the portal admin issue I was trying to resolve, she referred to colleagues for additional support then walked me through the steps to ensure I could achieve what was needed. 💯 gone the extra mile, well done and thank you 😊

Saakshi was great help, resolved the issue and was very helpful.

First class service from start to finish. Helpful and professional and kept me updated throughout the whole process.

Our experience with CallSwitch One has unfortunately turned into a complete nightmare. For the past four months, incoming calls have not been connecting properly, and the app constantly displays “Connecting” without ever completing the call. Even after the most recent updates last month, the same issues persist with no improvement.

These ongoing technical problems have severely disrupted our business operations, causing significant communication difficulties and loss of clients. We expected a more reliable and responsive service, but unfortunately, the issues remain unresolved.

Call Stack Issues

We moved away from Callswitch to CallSwitch One after using the software for a few days we have requested a roll back to CallSwitch. We run a busy call centre and basically how CallSwithOne stacks and routes the calls to an operator is not compatible to how we work. We also had issues with the wallboards not reporting correctly. This is a shame really as we like the look and how the software was accessed. If you are thinking or changing over be very careful I would suggest they explain how they route the calls from the call stack.

Don't not use this system it constantly goes down. Very poor call quality when it does work. We are moving to another system.

I had a problem with an Cisco ATA that would not set up. Scott Falconer on support was very helpful and sorted the problem out.

Elle-Louise Mackenzie has been fantastic in helping us with a massive project and made the whole process so easy, always so helpful! Thank you so much to you and everyone involved!

From Sam/Andrew & Everyone at Meraki Communications!

They say that one person doesn’t make a Company but there are always exceptions to the rules! Alex Dant is certainly that person! He has been extremely helpful and more importantly patient! He’s a credit to his organisation! Thanks for all your help Alex, it really is appreciated.

Penny was great - jumped on my query straight away! She navigated to the element that needed changing and got it sorted - Boom!

One chuffed customer!

Really positive customer service experience, Claudio was the best!

Resolved my issue very quickly and was highly informative of the platform!

Claudio was very accommodating and helpful with our support question. He took the time to test the scenario before confirming it would work, which gave us full confidence in the solution. Excellent support—10/10 for Claudio!