CallSwitch One Anmeldelser 275

Have been working with Alex Dant to migrate our customers to CS1. Has been very helpful and is always quick to respond to any queries. Thanks for everything so far.

Saakshi was great help, resolved the issue and was very helpful.

First class service from start to finish. Helpful and professional and kept me updated throughout the whole process.

Our experience with CallSwitch One has unfortunately turned into a complete nightmare. For the past four months, incoming calls have not been connecting properly, and the app constantly displays “Connecting” without ever completing the call. Even after the most recent updates last month, the same issues persist with no improvement.

These ongoing technical problems have severely disrupted our business operations, causing significant communication difficulties and loss of clients. We expected a more reliable and responsive service, but unfortunately, the issues remain unresolved.

Call Stack Issues

We moved away from Callswitch to CallSwitch One after using the software for a few days we have requested a roll back to CallSwitch. We run a busy call centre and basically how CallSwithOne stacks and routes the calls to an operator is not compatible to how we work. We also had issues with the wallboards not reporting correctly. This is a shame really as we like the look and how the software was accessed. If you are thinking or changing over be very careful I would suggest they explain how they route the calls from the call stack.

Don't not use this system it constantly goes down. Very poor call quality when it does work. We are moving to another system.

I had a problem with an Cisco ATA that would not set up. Scott Falconer on support was very helpful and sorted the problem out.

Elle-Louise Mackenzie has been fantastic in helping us with a massive project and made the whole process so easy, always so helpful! Thank you so much to you and everyone involved!

From Sam/Andrew & Everyone at Meraki Communications!

They say that one person doesn’t make a Company but there are always exceptions to the rules! Alex Dant is certainly that person! He has been extremely helpful and more importantly patient! He’s a credit to his organisation! Thanks for all your help Alex, it really is appreciated.

Penny was great - jumped on my query straight away! She navigated to the element that needed changing and got it sorted - Boom!

One chuffed customer!

Really positive customer service experience, Claudio was the best!

Resolved my issue very quickly and was highly informative of the platform!

Claudio was very accommodating and helpful with our support question. He took the time to test the scenario before confirming it would work, which gave us full confidence in the solution. Excellent support—10/10 for Claudio!

I called with regards to an issue I had setting up a customers new phones and Claudio answered and not only set up teh customers account for me but he walked me through the steps and showed me what to do so that if this issues arises again I can complete the task without calling in. I was extremely impressed with his patience and genuine wanting to help me.

I have been liaising with Claudio Neves with regard to support case for a customer. Claudio has been great in helping with this support, offering valued advice and solutions. Thanks Claudio you've been a great help.

Every time I need help the support team are available, willing and technically excellent.
On the phone, by email or via their ticketing system.

Alex Dant assisted with a Migration from Legacy to CallSwitchOne and was always available, answered every query, assisted technically on both systems and helped it all run smoothly - Even providing a personal Video meeting on Go-Live day !
Also their Knowledgebase and Help centre is useful, technically astute and easily understandable.

Nebula have been continually improving their front line support, and that can only be great when the people are too. Penelope makes this a reality

Platform is excellent lots of good features.
Team are superb and always on hand to assist with any query, especially Penny. She gets the job done quickly whilst being knowledgeable and informative.

Excellent technical support from the team. Always very helpful. Staff are very knowledgable and keen to find solutions. Penny is one of the stand out members of the team and has always resolved any issue that is set before her.

Rowan Oscar was absolutely amazing today. He got thrown into the deep end of a n issue for a customer with myself, and he took as much time as needed to get them working. He completely saved my sanity and my afternoon by being as quick and efficient as he was. I have the pleasure of speaking to Rowen on the majority of my support calls and I have never once had an issue he couldn't help fix. Even the bizarre ones which make 0 sense to us! Rowen is a credit to CallSwitch Support and even when your day feels like it is going to end in disaster, you end the call with a smile on your face and a resolved issue!

We had an intermittent fault with our phone lines not being connected. I made this morning my priority to try and get it fixed. I was on the phone to a very patient, understanding and knowledgeable gentleman by the name of Scott. It took a time troubleshooting and rebooting but it was all worth it in the end. All phones are in working order. Well done Scott