Callitbyyourname Anmeldelser 

Svar fra Callitbyyourname

Oppdatert for 3 dager siden

Dear Jana,

Thank you for your beautiful words and for choosing Call It By Your Name. 🤍

It means so much to us to know that you finally got the Cabas you had been dreaming of and that you love it as much as we loved creating it for you.

Thank you for your trust and for making our little brand part of your story. We hope your Cabas will follow you through many beautiful moments. ✨

Have a good day,

The Call It By Your Name Team

Svar fra Callitbyyourname

Oppdatert: 29. sep. 2026

Bonjour Valérie,

Merci pour ce si joli retour. 💛
Ravis que vous aimiez l’univers Call it by your name et que nos pièces vous permettent d’affirmer votre style. 🫶 Merci de faire partie de la Call it Family. ✨

Bonne journée,

La Team Call It

Svar fra Callitbyyourname

22. sep. 2026

Bonjour Nora,

Quel plaisir de lire cela. 💛
Merci pour ce si joli coup de cœur pour Call it by your name, et de faire partie de la Call it Family. 🫶

Merci pour votre fidélité et pour ce si joli retour, qui nous met le sourire jusqu’aux oreilles. 🌈 ⭐️

Belle journée,

La Team Call It By Your Name

Svar fra Callitbyyourname

6. aug. 2026

Bonjour Julie,

Merci infiniment pour ce si joli message 🤍
Nous sommes ravis de savoir que nos créations vous accompagnent au quotidien et dans vos moments en famille. Votre fidélité et votre enthousiasme sont notre plus belle récompense.

Merci de faire partie de la Call It Family ✨

Svar fra Callitbyyourname

24. juni 2026

Bonjour Estelle,

Nous sommes sincèrement désolés d’apprendre votre déception et que votre expérience avec votre cabas n’ait pas été à la hauteur de vos attentes.

Nous avons bien pris en compte vos remarques ainsi que les photos transmises à notre service client. L’usure constatée sur les angles de votre cabas ne correspond pas aux standards de qualité que nous nous engageons à offrir à nos clientes. Ce type d’usure reste par ailleurs peu fréquent et peut également varier selon les conditions et la manière dont le sac est utilisé au quotidien. Après analyse avec notre atelier, nos couturières nous ont toutefois indiqué qu’une réparation localisée risquerait d’endommager davantage le produit et qu’une réfection complète serait nécessaire afin d’obtenir un résultat satisfaisant.

Concernant la broderie, celle-ci avait été reprise à votre demande plusieurs mois après l’achat, conformément aux conditions de prise en charge en vigueur au moment de votre demande.

Nous comprenons pleinement votre déception, d’autant plus lorsqu’il s’agit d’un produit auquel on peut être attaché. La qualité de nos créations étant une priorité, votre retour a été transmis à nos équipes afin d’alimenter notre démarche d’amélioration continue.

Nous regrettons sincèrement de ne pas avoir pu vous proposer une solution à la hauteur de vos attentes et vous prions de bien vouloir accepter nos excuses pour cette expérience.

L'Equipe Call It By Your Name

Svar fra Callitbyyourname

4. juni 2026

Hello Anne,

We are surprised by your review, as we have been unable to locate any order associated with your name in our customer records.

Furthermore, your review does not specify which product is concerned, nor does it identify the "well-known retailers" you are comparing us to, making it difficult for us to understand or investigate the issue you describe.

We would be grateful if you could provide your order number, along with more details about your experience, so that we can look into the matter and respond appropriately.

Until we receive this information, we are unfortunately unable to verify the situation described in your review.

We remain at your disposal and would be happy to assist you.

Kind regards,

The Call It Team

Svar fra Callitbyyourname

4. juni 2026

Hello Adrien,

We are surprised by your review, as we have been unable to locate any order associated with your name in our customer records.

Furthermore, your review does not specify which product is concerned, , making it difficult for us to understand or investigate the issue you describe.

We would be grateful if you could provide your order number, along with more details about your experience, so that we can look into the matter and respond appropriately.

Until we receive this information, we are unfortunately unable to verify the situation described in your review.

We remain at your disposal and would be happy to assist you.

Kind regards,

The Call It Team

Svar fra Callitbyyourname

4. juni 2026

Hello Eve,

We’re sorry that your experience didn’t meet your expectations.

However, we would like to clarify a few points. The 4-week production time is clearly stated on our website before the order is confirmed, as our products are made-to-order and customized according to each customer’s preferences.

In accordance with our terms of sale, personalized items cannot be canceled, exchanged, or refunded once production has begun. This information is also provided before the order is placed.

Regarding the bag’s design, the product specifications are listed on the product page. The quilted option is available during the customization process. If your bag is not quilted, it is because this option was not selected at the time of ordering.

Finally, we have taken your report regarding an error in the product you received into account and have taken the necessary steps to correct the situation.

We regret that your assessment of the quality does not match that of the vast majority of our customers, but we respect your opinion.

Best regards,
The Call It Team