It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Vis mer
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
Informasjon om virksomheten
- Produsent av frossenmat
- Matprodusent
- Matproduksjon
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Skrevet av virksomheten
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Kontaktopplysninger
2 McNicol Drive, NW107AW, London, Storbritannia
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Enestående
2k anmeldelser
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great freezer food
Great variety of meals easily stored in the freezer. Very handy to be able to cook from frozen. The dishes are tasty and not too salty. We're repeat customers!
18. september 2025
Svar fra byRuby
Thank you so much for the lovely review, delighted that you have enjoyed the food
Very good service
Very good service
Well packed and delivered pretty quickly
Very enjoyable food
Not really a criticism just didn’t realise the prepared meals need freezing
Overall not bad at all !
18. september 2025
Svar fra byRuby
Sorry to hear that you didn't realise the food was frozen. We are massive advocates in order to lock in all of the goodness and flavour. Many thanks for taking the time to review
Great gift thank you
18. september 2025
Svar fra byRuby
So pleased you enjoyed the food, that's great to hear
Really wanted to like the fish pie
Really wanted to like the fish pie as the ingredients sounded lovely; what a disappointment; it was dry and not very flavoursome
Had the bourguignon and a thai tonight and they were delicious so think the pie may have been a slip
12. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
Hello,
Many thanks for your review, I really appreciate you taking the time to contact us. I'm very sorry to hear that you have been disappointed by our fish pie, it does not sound right at all.
I have sent you a 'request for information' via Trustpilot but if you could kindly email feedback@byruby.co.uk, we can try and get to the bottom of what has happened here.
Very best wishes,
Milly
Svar fra byRuby
So lovely to hear this, thanks so much Linda. Delighted that our food is helping whilst you are ill. Very best wishes, Milly
Tasty home-cooked style meals…5,stars !!!
By Ruby meals are always so flavourful and tasty and have that lovely home cooked taste. There is a wonderful selection of meals using the finest quality ingredients and the best bit you cook them from frozen but they don’t taste like any other frozen meals. Simply wonderful and so quick and economical. Five stars !!!
12. september 2025
Svar fra byRuby
Hello Jan,
Many thanks for your lovely message, it's great to hear you've enjoyed the food. We try really hard and cook just like you would at home so it's lovely to hear that you feel they taste home cooked.
All the best,
Milly
I and I’d living on my own after a…
I and I’d living on my own after a stoke and the food is excellent
12. september 2025
Svar fra byRuby
Hello Neil,
Many thanks for your kind review, I'm delighted you are enjoying the food, particularly during your recovery.
Very best wishes,
Milly
The food I have tried was very good if other mes are as nice I shall definitely order again. lareas nice s are as nice i shall be well satisfied, definitely going to order again
The food I have tried was very good if other meals are as good I will be very happy with
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
That's wonderful to hear Hazel, many thanks for your lovely review, I hope you continue to enjoy the food. Milly
Amazing Quality
I have been amazed at the consistency of quality whilst I’ve sampled all the meals in my first order. Seriously tasty and quality ingredients. I don’t use ready meals every day, they’re more of a standby but I can’t wait to place another order.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
Hello Brenda,
Many thanks for taking the time to review, I am delighted that our food is making your life that bit easier and more tasty!
Milly
Enjoyed all the meals
Enjoyed all the meals - especially the tarragon chicken and the macaroni cheese. Really appreciate the meals for 1 - so much gets wasted when buying some items that come in double portions. Can I suggest the currys are labelled to indicate 'hotness' - other companies use 1, 2 or 3 chilli peppers. Also will you be extending your range?
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
This is so lovely to hear, thank you very much. Good point on the curry labels, we are in the process of updating these details on pack.
Svar fra byRuby
Delighted you've enjoyed the food, thanks so much for letting me know!
Svar fra byRuby
Hello John,
Thank you very much for letting us know. Pies can be very controversial - raised vs. puff, it's a tricky decision. My parents would always make puff pastry pies when we were children made with leftover chicken from a roast with leeks and bacon, topped with puff pastry, hence why our pie is how it is. I hope you enjoy the rest of the range
Absolutely fab tasty food
Absolutely fab tasty food.
If you could use olive oil instead of seed oils that would be the icing on the cake
12. september 2025
Svar fra byRuby
Wonderful to hear! Thanks so much for letting us know!
Just an amazing women led blsmall…
Just an amazing women led blsmall business which provides amazing home cooked food
12. september 2025
Svar fra byRuby
So lovely to hear, thank you Beata!
This is a wonderful wonderful company
This is a wonderful wonderful company. Lovely food and lovely people. I cannot recommend them enough. Much love ByRuby team.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
Thank you Mike, this is great to hear, we love our customers!
My step-daughter had just had a baby
My step-daughter had just had a baby - she knew of ByRuby because it was what I sent my daughter when she had a baby - so she said could she have a delivery of lovely meals - ByRuby was so easy and so much more thoughtful and appropriate than a voucher or unwanted baby gro
28. august 2025
Svar fra byRuby
The nicest present you can give to someone and always a joy to know that we are helping in the bleary early days
Lifesaver!
Delicious food, so convenient but not compromising on quality and taste. Absolute lifesaver with a newborn!
28. august 2025
Svar fra byRuby
Hurrah! Quality without compromise, just what we're looking to do
I not happy i can cook it i have give…
I not happy i can cook it i have give aways i only got a microwave
14. august 2025
Svar fra byRuby
Hi Paul,
Thanks for your feedback. We have a range that is microwave safe but I'm afraid it looks like you ordered two dishes which are best cooked in the oven to achieve a lovely gratinated crispy top. I'll drop you an email to see what we can do.
Very best wishes,
Milly
First order
My first order was great 10 out of 10. Great value and the meals were first rate!!
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
So pleased that you enjoyed everything , truly wonderful to hear
there was an issue with the delivery…
there was an issue with the delivery and the responsiveness of the team was outstanding. well done.
11. august 2025
Svar fra byRuby
Alice, our Queen of customer service is such a star and I'm delighted that we managed to sort out the problem you had. I hope that you have enjoyed the food just as much. Milly
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