It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Vis mer
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
Informasjon om virksomheten
- Produsent av frossenmat
- Matprodusent
- Matproduksjon
- Leverandør av matprodukter
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Skrevet av virksomheten
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Kontaktopplysninger
2 McNicol Drive, NW107AW, London, Storbritannia
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Enestående
2k anmeldelser
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Over a week and a half late - apology accepted!
Over a week and a half late. I received a call to apologise and when I asked if we’d get some recompense for this - eg a discount on next purchase - was told they’d get back to me.
They certainly did - my experience resolving this was more than satisfactory.
The food is great. It’s just my mum, who is elderly and needs care, so requires a regular supply of ready meals. And they need to arrive in a timely fashion (which they have so far except that one time).
It was seemingly a one off.
And my mum’s carer’s love heating them for her - simply and quickly.
And (don’t tell my brother and sister this) I love to eat what she can’t finish myself. Yum.
Thanks again to Milly and her team for fixing this.
23. januar 2025
Svar fra byRuby
Hi Max,
Very sorry for the experience you've had. We have had some people away and clearly dropped the ball in your case. I will email you now to resolve this. You absolutely deserve some compensation for the issues you've had.
Delighted you like the food all the same!
Watch out for my email!
Milly
Absolutely delicious
I won a byRuby voucher in a raffle and hadn’t heard of them before. I ordered coq au vin, beef bourginon and fish pie which were all absolutely fantastic! Delivery and packaging were spot on and so easy to cook at home. I will definitely be ordering again!
23. januar 2025
Delicious food slight delay with delivery
I bought meals as a gift for a new mother and have been informed the meals are delicious. I did have an issue with delivery which was delayed twice but I was kept well informed and part of the gift message was missing but on providing direct feedback regarding this I received a very quick response.
7. januar 2025
Svar fra byRuby
Hi Rachael,
Many thanks for your email and I'm delighted that we managed to sort your issues. I hope that your next order goes off without a hitch.
Milly
Gifting my sis meals after baby 💙
I loved how easy it was to order meals for my sister (lives in the UK) after she had her baby. It was a great way for me to take care of her from the US. And she loves the meals!
10. januar 2025
Anmeldelse skrevet uten oppfordring
Tasty meals
Tasty meals. Sent to my Grandma so she feeds herself properly. She likes them very much. Only thing is they are a bit pricey to eat regularly.
19. desember 2024
Just delicious
16. desember 2024
Beef burgeoning awful
Beef burgeoning awful
1 piece of carrot
3 small pieces of beef! (I hope) terrible
Cost £7
Probably cost 50p to make
Don’t bother
Not even a meal for 1
Awful
Embarrassing! You need some quality control!!! 🤬🤮🤮
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra byRuby
Hello Wotnot,
I'm very sorry to hear about your bad experience. I would like to investigate this further. Could you kindly come back to me with your email address and phone number so that I can look into the experience you had.
Very best wishes,
Milly
Fabulous food
Fabulous food, as always. Never had a bad meal and not found another frozen meals business that comes anywhere near the standard of By Ruby
9. desember 2024
Excellent quality
The meals are really excellent quality. The best ready-prepared meals I have ever had.
They have a number of great options for bundles if you want to buy/gift multiple meals.
The website is very easy to navigate.
It makes a perfect gift for new parents to save time in those early hectic weeks (speaking as someone who has received a byRuby package and bought them for others).
9. desember 2024
Always my go to and SO good to have in…
Always my go to and SO good to have in freezer when the flu hit!
9. desember 2024
Home cooking through the post
The. Best ready meals I have sampled …. I could have made it. In my own Kitchen
5. desember 2024
Your food genuinely taste like…
Your food genuinely taste like home-cooked. It really is gorgeous. I love the packaging as well… No plastic bubble wrap involved.
21. november 2024
So good it's unimprovable!
My order arrived promptly, even a little early, well packed and in good condition. The contents were exactly as ordered (of course).
Perfect.
18. november 2024
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