Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Vis mer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Vis mer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Dog & Cat Lifestyle Online Premium Shop
Kontaktopplysninger
60 Suttons Business Park, RG6 1AZ, Reading, Storbritannia
- Info@bymit.co.uk
- bymit.co.uk
4,1
Bra
268 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 44 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Vendor put wrong address on my parcel
Vendor put wrong address on my parcel, no idea where it has ended up....no reply from them to my numerous emails, no phone number available to contact them. And they did not honour the 15% promo for my first order, either.......not impressed...........spent £132 and got nothing to show for.........
11. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra BYMiT
Dear Michelle,
We are sorry to hear this.
We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.
Here are some details,
According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.
As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.
https://bymit.co.uk/policies/shipping-policy
Thanks for your shopping with us and we hope above information is helpful.
Fast delivery
Easy site to order from. Fast delivery. Good promotion which encouraged me to order more. Dog food can be expensive when you want to buy good quality. This site had an incentive buy 3 get 1 free. Great offer.
28. februar 2024
Quick delivery
Quick delivery, well packed, no damaged or didn't tins! Free samples was an nice surprise!
27. februar 2024
Good range of stock, poor execution of delivery
I buy dog food for my dog with a sensitive stomach and I haven’t been able to find any food that suits him better than the one from here - obviously this is a good thing & I’m happy that ByMit stock a wide range of suppliers that aren’t in usual pet stores.
However, I have only ever ordered 3 or 4 times in total and I have had to get in contact twice as I’ve been sent the wrong amount of food/something has gone wrong during delivery which means I haven’t ended up with the right amount of food. Unsure what is happening as once the package was returned to sender before it ever reached me & now I have received a box that was supposed to have 2 bags in but only had 1. Regardless, it is getting rather irritating having to get in contact to receive what I initially ordered.
The first time ByMit sorted it out and resent the parcel but I am still waiting for a response this time (only informed them of the issue yesterday). It’s also hard to keep track of parcels as they have previously sent out multiple parcels for one order, so I just assumed that the parcel I received was only supposed to have one bag of food in, which has delayed me getting in touch.
Overall they’re a good company but if you have a big dog like me & need to buy food in bulk, make sure you check the parcels/deliveries are right because they are often not in my experience.
31. oktober 2023
Amazing customer service :)
Amazing customer service :)
Had a really great experience with Catherine from customer service - helpful above and beyond! Love the products and the range too.
8. januar 2024
excellent products very fair prices
excellent products very fair prices, super fast delivery and well packed excellent experience
9. februar 2024
Lovely experience / prompt
Lovely experience / prompt, efficient and even enclosed a gift for my cats to try 🥰
6. februar 2024
Really pleased with the quality and…
Really pleased with the quality and service, plus received some nice free gifts too! They resolved an issue for me super quick too. 100% recommend BYMiT!
2. februar 2024
Bymit was new to me and I am always…
Bymit was new to me and I am always apprehensive about a new website but I was delighted with their service and shall definitely be ordering again. Thank you.
10. januar 2024
Items arrived quickly
4. januar 2024
Always wonderful
Always wonderful!
I’ve increased the amount we buy. Top notch cat litter , tremendous service!
Thank you
29. desember 2023
GREAT NEW FIND
Couldn't find the particular dog food I wanted (everywhere out of stock) and stumbled across this company and the bonus - 20% discount for black friday. Ordering was easy and delivery was prompt.
28. november 2023
Delivery on time and I got the product…
Delivery on time and I got the product packed up well.
9. november 2023
Lovely cat dish
Lovely cat dish, ideal for ragdoll cat with large whiskers. good quality and sturdy ,excellent service , delivered quickly 👍
31. oktober 2023
Super fast efficient service
31. oktober 2023
Great Service as usual
10. oktober 2023
Beautiful Cat Bowl
Beautiful designed cat bowl perfect for our 20 year old as it’s tilted and stops the food going up and over the edge.
3. oktober 2023
Great service
10. september 2023
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