BYMiTAnmeldelser 

Easy to order, good quality product and delivery seamless and on time

Items were as described. Delivery prompt. Packed very well. Cats playing with them nicely.

Free postage when ordering over an amount

Efficient ordering process, quick delivery, well packaged. Happy cat!

From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to time, especially for good repeat customers.

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time frame of shipping service are around 2- 3 working days however it does not include the warehouse preparation which usually takes 1- 2 working days." Thank you for making it clear right from the start.
Also, in the same email: "Just let you know your order has been dispatched yesterday", and in an email 7 minutes lates: "Unfortunately, one of the following item is damaged and we are no longer able to dispatch it for you." So you certainly did dispatch it yesterday. well done!

Quick delivery and great choice

We were short shipped which I have emailed about yesterday but no reply yet

Good delivery which is vital to me.

Really happy with the service and products bought!

No reply to my email. Don’t know where is my order

I love the products we get from here and my cat couldn't agree more. Always high quality and very engaging

1★ – Extremely poor service.

I ordered food for my sick dog and chose this company because I expected fast delivery. Instead, the order was constantly delayed. Every time I contacted them I received a different explanation and empty promises that it would be shipped “tomorrow”.

Days passed and nothing was sent. This is completely unacceptable, especially when the order is for a sick animal that depends on this food.

Very unprofessional company, terrible communication and zero reliability. In the end I had to cancel the order and request a refund after wasting my time waiting.

Avoid this company if you expect honesty and basic customer service.

Customer service team worked to ensure that a replacement item was sent out upon an initial delivery error from their service provider. Looking forward to receiving their litter product as it’s the best for the Litter robot!

Great price and fast delivery

I come here to get premium brands that’s not found on the big stores, such as Ziwi, had shipping from DPD which have been good.

What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!

Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.

Misleading practices for a so-called “premium” retailer. Buyer beware.