BYLT Basics Anmeldelser 2 070

The clothing is always good. But my package got lost in the mail for over 3 months. Despite this, BYLT still honored the trade in and kept in constant communication. This type of customer service is what every company should strive for.

BYLT is very responsive to requests and diligent in following up on orders. I’ve truly appreciated working with them.

Could not have received better support and experience.

Made an order online and 8 days later still showing as unfulfilled. Reached out numerous times on app and got a standard message that it “had been escalated”. Also followed up via email with no communication. Rough first experience with BYLT. I suggest ordering thru Amazon if possible as their customer service is much better.

Love the clothes, great fit and quality. Looks good and very comfortable as well. Customer service is fantastic with issues as well, Rudzani was very professional and quick to solve any issues.

Jan with customer support was amazing. Greatly appreciate her help with getting my order fulfilled and replaced. Customer service was top-notch.

Great products and even better customer service

I placed an order late friday afternoon, and my browser accidently auto-filled a former address I no longer live at - their team was quick to reply, well past normal business hours on a friday, to fix my mistake - A+ customer service, truly fantastic! TY Krystel for helping me out.

The best company ever. Best clothes. Best customer service. Best quality!

Professional and efficient. I messed up an order and they were so accommodating.

BYLT stands by their product. Your customer service was phenomenal!

Warranty was initially confirmed but 3 days later I have no follow up email as promised. Additionally I can’t get in touch with the person who authorized the replacement?

BULT has one of the best customer service policies on the market. Always take great care of me!

If I could just rate Carol, customer service rep, then I would give 5stars. However, my session with Carol was my second one with a customer service rep. The first time involved providing the exact same information without a resolution. I was told one thing was happening when in fact nothing happened. Thank goodness for Carol. They knew exactly what the issue was and within 7 minutes, resolution! Maybe Carol should be training others. Please BYLT, hire more Carols because we love your products and realize all doesn’t happen perfectly. A good customer service rep can make ALL difference. Thank you Carol!!!!

Great products and great customer support!

Excellent service and product quality is beyond my expectation.

Moe was very helpful. Very responsive and help me when I was in a pinch for my refund!

I forgot to add the BIOS bag which is free if you spend over a certain amount. Their customer service was able to create a separate order to ship the bag directly to me! They were fast to respond and answered any questions I had. Excellent customer service!

I can’t say enough great things about BYLT Basics. Their clothing is honestly on another level — the fit, comfort, and quality are outstanding. Every shirt, hoodie, and pair of joggers I’ve bought feels premium, holds up wash after wash, and fits perfectly. You can tell they put real thought into the design and materials, making every piece versatile enough for both casual wear and workouts.

What really stands out, though, is their customer service. They’re responsive, friendly, and genuinely care about making sure you’re happy with your purchase. I had a small issue with an order, and their team handled it quickly and professionally — no hassle at all. It’s rare these days to find a company that backs their products with such great support.

If you’re on the fence, give them a try. Once you experience BYLT’s quality and service, you’ll understand why so many people swear by them.

Update. After finally getting through the AI chatbot to a person, they have placed the order on hold to adjust the address, which another employee in the social media channel was able to confirm.

4/5 because I still think a staffed customer service phone line is better than having to reach out on social media, and an order management system that customers can access is better.

My wife placed an order and has our old address auto filled in the payment option. Thinking this was just the billing address it went unnoticed. There was no page to confirm shipping address and hitting next just placed the order. We went to the website to try to resolve the issue and were met with -
An unmonitored phone line that tells you they won’t pick up.
An auto reply email that tells you it’s not monitored.
An AI chat bot that never connects you to a real person.
A social media profile with just an auto reply sending you to the contact us page.

This is one of the worst customer services that I have encountered. They might as well have a contact us page that just says ‘Kick rocks’.