The so called master technician refitted a second hand clutch despite a service bulletin being stapled to the job car telling him to fit new under warranty. Gearbox not cleaned out or flushed out desp... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The overall customer service i have received from Burton KIA has been sub par and I am being generous giving one star. Still waiting on answers from a fault from April that a technician has diagnosed... Vis mer
I thought the service was good, Simon was the salesman I dealt with, he explained everything to me and didn’t pressure me, he couldn’t have been more helpful. Lyn
Keith, the salesman who dealt with my Sportage purchase was extremely helpful, knowledgeable, friendly and made the whole buying experience easy. On collection of the 10 month old vehicle, which was i... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Thank you for taking the time to leave feedback. We’d just like to clarify that Burton Kia does not use Trustpilot as one of our review platforms, and we have never had an account set up with them. This is why you may only see a small number of reviews there. It’s also important to note that reviews on Trustpilot are not guaranteed to be from genuine customers. As has been highlighted recently in the news, some reviews on that platform have been found to be falsified or submitted without proper verification. For a true reflection of our customers’ experiences, we’d encourage you to look at the platforms we do actively use: Google Reviews – with over 1,200 reviews AutoTrader Reviews – with over 600 reviews These platforms provide a far more reliable and accurate picture of the service and experience our customers receive at Burton Kia.
Kontaktopplysninger
ninth avenue, de143jz, Burton On Trent, Storbritannia
- 01283545353
- shane.ward@burtonkia.co.uk
- burtonkia.co.uk
3,2
Middels
45 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 18 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was very impressed with the service I…
I was very impressed with the service I received here. In the first instance from Marley and then Anton who was also great to deal with taking me through the sale of a car. I hate pushy sales staff but fortunately this wasn’t the case here and I had a stress free experience of buying a car (other than payment 😀).
So far I’m pleased with my vehicle and a slight minor issue was dealt with quickly and professionally by Anton.
Would recommend.
17. april 2025
Anmeldelse skrevet uten oppfordring
Helen G. first time visit to burtonkia
First tine visit to BurtonKia. Made very welcome and introduced to Simon,who I had contacted by email. Simon was very professional and knowledgable about the car which I test drove. He made me feel comfortable as he explained controls etc. following test drive I decided to purchase the car. My part exchange deal was a simple process. This was on Monday. I arranged to collect my purchase on Friday. As promised by Simon the car had received a service, mot and a few added extras. The whole process was stress free mainly thanks to Simon’s professionalism and politeness.
24. februar 2025
Anmeldelse skrevet uten oppfordring
Was I Invisible?
My husband and I called in to look at the Kia Sportage as I am soon due to order my next Motability car. One of the things I wanted to check was that my disability aids would actually fit in the boot. Unfortunately the boot wouldn’t open so instead we spent a few minutes looking at the interior of the car but the dashboard was totally black, like as if the battery was flat.
There were 3-4 sales people in the showroom but no one approached us even to say hello. One of them kept watching me but after having a drink of water he then picked up his phone.
We were in the showroom for 25 minutes but no one came anywhere near to us so eventually we decided to leave. Perhaps it was because the sales staff didn’t want to deal with a Motability customer!!!
Fortunately I live in an area where there are 2 other Kia dealerships so I don’t ever have to return to Kia Burton should I want to choose the Sportage.
22. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Burtonkia
Thank you for taking the time to leave feedback. We’d just like to clarify that Burton Kia does not use Trustpilot as one of our review platforms, and we have never had an account set up with them. This is why you may only see a small number of reviews there.
It’s also important to note that reviews on Trustpilot are not guaranteed to be from genuine customers. As has been highlighted recently in the news, some reviews on that platform have been found to be falsified or submitted without proper verification.
For a true reflection of our customers’ experiences, we’d encourage you to look at the platforms we do actively use:
Google Reviews – with over 1,200 reviews
AutoTrader Reviews – with over 600 reviews
These platforms provide a far more reliable and accurate picture of the service and experience our customers receive at Burton Kia.
Great experience - Leon
Thank you for a great experience. Leon took the time to process all the paperwork and really looked after us throughout. Great service, personality and super helpful thank you Leon.
17. januar 2025
Anmeldelse skrevet uten oppfordring
Called in to look for a motorbility…
Called in to look for a motorbility car. Interested in a Kia Sportage. Spoke to two different sales people, one who I think was the manager. Neither of them showed any interest and couldn’t be bothered to speak to us. So we left and went to Renault in Burton. Completely different,couldn’t help enough. Very helpful and I purchased a new Symbioz about 40 mins later. Kia obviously don’t want to sell cars, or don’t want to deal with the disabled. Absolute waste of time
15. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Burtonkia
Thank you for sharing your experience with us. We're truly sorry to hear about your recent visit and want you to know that we take all customer experiences seriously, regardless of circumstances. Could you please contact me at **shane.ward@burtonkia.co.uk** with the date and time of your visit? This will help us look into the matter further and ensure we improve the service provided. Thank you for giving us the opportunity to address your concerns.
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