Burchell Edwards - Estate & Letting Agents Anmeldelser 

As a tenant we had a very bad experience from when we were given notice to trying to obtain our deposit, which they held on to until as long as they could.
We were given plenty of notice, which was fine. But we received threatening emails saying we had not responded to the notice and would be passed on to the courts to action. We had to make sure everything was documented.
When we did move out, we had to chase up to find out when we would get the deposit. Only to receive photos of damages they claim we had made, even though these were highlighted on the original inventory report.
They wanted to argue with me even though we have signed the original inventory report and the landlord are obtaining quotes to deduct from the deposit.
I contacted the TDS and they had until 20th April to put the claim in, which was over a month after we moved out.
Burchell Edwards responded on the final day, saying the landlord isn't putting a claim in and we would have the full deposit refunded.
So you would think we would get it back in our bank within 2 days,
Instead we got paid 7 days later!
When we had to pay anything to them it has to be there and then on that day.
If we are late paying them then they can charge us silly money. So I wonder if they would accept my charges for their delay in paying me????

You have to realise these are part of Ashley Adams, who we originally went through when looking for the rented property.

The staff we dealt with didn't have a clue at the beginning, in fact they were that bad we thought it was funny.

Just make sure you take plenty of photos and confirm everything even after the inventory report. And make sure you cover everything no matter how tiny it is or obvious!

Just want you money and will lie if need be. We were charged £150 for photos (no other estate agent charges for photos to be done ) but we were told if we sold through them it would be refunded! Lies!!! Also no estate agents to do viewings as all too busy (not sure what service I paid for) very disappointing! These are just a couple of issues I had with the sheldon branch! Avoid.

We have had a very negative experience as first time buyers with the Sheldon branch. We first viewed a house last July which was being sold at auction, at the time had no issues with them. We were outbid on the house and that was that. Feb this year the house was back up for sale, I phoned to ask about it and was told the buyers just disappeared so they were selling it again. Asked for a viewing which we agreed on a time but received no confirmation via email ect. Phoned again about the viewing and was told we couldn’t book a viewing without speaking to their finance department to go through our affordability. We told them we have our own broker and a decision in principle but they were adamant.

We spoke to them anyway so we could get the viewing, never had any information sent over from the finance team, also never heard anything about a viewing. Phoned again a day later and again weren’t very helpful, said we would get a call back. I then had to phone again! And finally got a viewing, didn’t receive any confirmation but honestly it didn’t cross my mind until it was too late. Went to the property to view and no one was there, when we phoned, they said the viewing was never confirmed and they don’t have the keys.

We were then appointed Louise, Sales Manager. Louise was very good compared to the others at the branch and we received all emails etc. We were told that quite a few offers had been made and they were significantly over the asking price but that she would keep us updated, which she did and roughly a week later she phoned to say the offer fell through. There were just quite a few things that didn’t add up and at this point we had lost all faith with them as an estate agent. We made an offer based off the condition of the house & the recent house prices in the area.

During this time we found another house that they were selling on rightmove and we asked to view, we got a viewing but when we went to the house it was the wrong one. We phoned to say there had been a mix up and we wanted to view the one up the road and was told that house was under the Castle Bromwich branch and again they had quite a few offers but would keep us updated is things changed. I just think things could have been done to confirm what house we had seen on righrmove since the number is never shown as it was a big waste of time viewing the wrong house and missing out on the other one.

We were asked for our best and final offer on the original house but were told the seller had gone with a cash buyer, which I personally believe could have been told to us sooner to save getting our hopes up and wasting time making offers that were never going to be accepted.

Overall, We are just very disappointed with the service, a lot of the staff are quite unprofessional and it just doesn’t seem like we were taken seriously as buyers. Has really put me off going for any other houses that they are selling and I have told everyone I know who is buying to steer clear because it’s just not worth the hassle

I started house hunting sometime in June 2020 and was so fortunate to be assigned Kelly at Castle Bromwich branch. From the very beginning she was so supportive, always letting me know when there were houses that met our budget and taste available and what won my heart was her tenacity and determination to find us our perfect home.
She was so patient with my mom who was very picky on a budget and was always one call away, even updating me with information others wouldn't have bothered to. Also she always booked me in for viewings at my convenience, not once rescheduling or having excuses for all the times I requested.
I have collected the keys to my new home which Kelly saw and knew was the right fit for my family. Every timeline she gave was accurate and she supported us through till the very end, which is today, when we got the keys to our new home!
Thank you Kelly! Your effort is much appreciated and I will continually refer as many people as I can to Burchell Edwards due to the exceptional customer service you rendered towards our purchase!

Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!

As a first-time buyer, mortgages can be daunting. I honestly had no clue where to begin or what the process was. I booked an appointment with Dani (Shirley branch) and she guided me through every part of buying a house. She helped me understand our affordability, what kind of mortgages are available, and explained all the property-buying ‘jargon’ that was completely new to me. She even provided me with a full breakdown of the typical admin costs buyers can I expect which I found extremely useful.

After my phone call with Dani, I came away feeling less stressed and more confident about purchasing my first home. It was great to be told everything I needed to know and have all my questions answered. Thank you Dani for making the start of our journey so much easier.

Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge.

I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.

I called twice to view a property I was greatly interested in to be told there are ongoing legal issues and I will be first in line to view when this was resolved. I also followed this up with an email which was ignored, to then find out the property has been sold. As a first-time buyer this completely puts me off ever wanting to deal with any branch of Burchell Edwards and this sort of behaviour creates speculation there's back-door selling going on at this branch. Complete liars working for this company and anyone considering selling their house through them needs to avoid doing so if you want a fair sale!

They were the most helpful estate agent we were in contact with and were the only ones who tried to help us. Thanks to them we are currently sat in our new house!

I am about to complete on my first house this Friday and could not be any happier with the service i got through Liam Mann at their Eastwood, Notts office!

Liam was recommended to me via a friend as they had just as good experience with him as i have. Right from the start he had a friendly attitude and helped work out what i could afford and what was best as i had a seen a house i really wanted to go for. Things didnt work out on that one but soon after i found the one i finally got.

Liams ability to make the worst situations even slightly better was a massive thing for me, especially because its my first time and i am on my own. Little things go a long way and Liams work ethic and ability made all the difference, from giving me a call over confused emails to responding to me even when he was on annual leave!

Every penny spent with Burchell Edwards is money well spent and i am 100% going to continue dealing with them on my future endeavours. I cannot stress enough how much everyone should use Burchell Edwards and more specifically Liam (where possible) as i cannot fault them one bit!

I would recommend to steer well clear of this agent. We are now unfortunately bound into contract with this agent but will not be renewing. Big promises but deliver nothing. We had agreed a rate with the local branch (Erdington) and promised the agreed rate however found that this information was not provided up to head office. There's a lack of communication and unprofessionalism. Dealing with both tenants and landlord. I would not recommend this agent at all and wish I had searched for reviews before committing to the agent.

Completed our sale and purchase with Burchell Edwards - Faultless service and support from Jordan, Amber, Andy, Carl and Caroline at Burton on Trent branch.

Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time

The service provided by Lucy and team at the Mansfield branch has been superb from start to finish. I really have no complaints in the way they have dealt with our sale that spanned the 1st lockdown. Communication has been excellent with all viewings well communicated to me and feedback passed on very quickly. All offers received were confirmed verbally and in writing.

Lucy and the team provide a good reliable, friendly service, communication within the branch is excellent, if Lucy was out of the office someone within the team always knew what was happening.

Even when Conveyancing direct started failing on us the team worked tirelessly in the background to keep things moving, my review of Conveyancing direct will be posted shortly but in short use Burchell Edwards but not Conveyancing direct.

Emily was a star whilst dealing with letting our property, efficient, good communication and was extremely helpful throughout the process. Would not hesitate to use again or recommend!

Unprofessional, unethical and extremely pushy. I have never had an experience like this before where the agent and the vendor wanted to dictate to my partner and I whose services we could use in terms of an advisor. Withdrew our offer as we found a better place, but I would not recommend BE at all. Steer well clear. They make you feel as if you owe them something! Awful experience!

Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.

We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.

Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future

Brilliant service from start to finish by Mandy in Tamworth. Needed a rental property asap, was in within 2 weeks. All issues were immediately dealt with. I have rented a lot over the years and this has been the best letting agent yet.