Brussels Airport Anmeldelser 

Cet aéroport est devenu en quelques années, l'un des pires en Europe. Voyageant régulièrement, notre dernier passage a été la pire expérience aéroportuaire de notre vie. Contrôle de sécurité déjà très long mais la suite restait à venir. Attente interminable pour le contrôle aux frontières avec notre fils de 3 ans. Sans la gentillesse de la plupart des voyageurs qui ont accepté de nous laisser passer, nous aurions raté notre vol pour Dublin. Il fallait au moins compter une heure d'attente ce jour là. Le personnel s'est montré totalement inefficace et peu concerné. Le manque totale d'empathie de leur part est juste insupportable et vous pousse à bout. Plus concentrés sur leur téléphone portable que par les préoccupations des passagers.
Et au retour. De nouveau une attente pour le contrôle aux frontières. 2 guichets pour les citoyens Européens contre plus de 6 pour les non-Européens. Cherchez l'erreur...
Le pire étant que la plupart des personnes dans la file sont des parents avec des enfants en bas âge avec une patience limitée (c'est bien normal). Attendre un peu, c'est normal, attendre plus de 30 minutes quand les citoyens étrangers passent en quelques minutes, une honte!
Où sont les scanners pour les contrôles de sécurité, adoptés il y a bien longtemps dans les autres pays? Pourquoi ne pas dédier des files aux parents avec enfants en bas âge? Pourquoi lors de journées à fortes affluences où le système faillit, ne pas faire des appels pour faire passer en priorité les personnes dont le vol est proche de l'embarquement?
Le pire, c'est que ce genre de problème a déjà été remonté plusieurs fois dans les avis depuis longtemps et rien ne semble changer. Bref, tout le monde s'en fiche et personne ne semble vraiment se soucier des passagers dans cet endroit.

Onze vlucht ging om 9.30. we kwamen vlak voor de luchthaven in een file te staan en duurde de laatste 10 km wel een uur. Gelukkig alleen handbagage en parkeerplaats gereserveerd. Parkeren ging snel en de rijen voor de veiligheid controles waren niet zo lang maar ongeveer 90 % van de handbagage moest extra gecontroleerd worden. Dus na het poortje weer in de rij om je tas te laten controleren. Dat ging totaal niet vriendelijk en verschrikkelijk langzaam. We konden geen kant op en maar boos op ons worden dat we opzij moesten maar we moesten in de rij voor onze tas. Dus wel stress op laatste moment of we nog op tijd bij de gate kwamen. De veiligheid controle vind ik echt super slecht en veel te langzaam. Alle mini verzorgingsartikelen moesten gecheckt worden. Maar niks werd afgekeurd. Wat een slecht oud systeem.

If I could give this airport a ZERO I would. Or minus 5 star if that were an option. Wherever possible there was a HUGE long queue. Passengers were understandably uptight as they watched their flight time get increasingly nearer. There was a lot of unrest in the queues.
My friend and I were at the airport in plenty of time - we’d stayed at the Sheraton Airport hotel the night before.
It took us over 2 1/2 hours to get through to our gate.
The BA staff lady said it’s always this bad.
Don’t use this airport if you have a weak heart, or don’t want to miss your flight.
Hurrah - we landed at Heathrow T5 and were through, with luggage, within 15 mins MAX

Took us 2.5 hours to get from check-in to the gate. Only just made our flight. People were literally screaming at each other as panicking passengers were pushing past each other to reach the front of the queue. Too few staff around to manage the situation. Terrible experience. Won’t be going back in a hurry.

Oct 2025, De retour de Cancun de nuit, vol de 8h, après une heure en attente à l’aéroport de Bruxelles pour récupérer les bagages, on nous annonce qu’un problème technique retarde le dépôt des bagages. Aucune information ne nous est donnée sur la durée. C’est inadmissible. La plus mauvaise expérience jamais vécue. Aucun siège, toilettes immondes, rien pour se restaurer.

Utterly dysfunctional and disheartening experience at Brussels Airport.

Crowd control is nonexistent—immigration queues stretched for nearly three hours, with people constantly cutting in line while staff stood by and did absolutely nothing. The lack of order or communication turns the hall into chaos, and eventually, frustrated passengers start taking it out on each other. It’s a breakdown of basic management and decency.

Customs officers moved at a glacial pace, seemingly indifferent to the mess around them. Staff at the tax refund counter were openly rude and unhelpful, treating travelers as an inconvenience rather than guests.

For a country that prides itself on hospitality and efficiency within the EU, this airport is a complete embarrassment. If Belgium’s government wants to improve its international image, fixing this airport’s appalling operations and accountability should be their first priority.

About a month ago, we travelled from Brussels Airport to Madeira with TAP Portugal, connecting in Lisbon. During check-in, despite clearly mentioning that our final destination was Funchal, my luggage was not registered correctly and stayed in Lisbon. This situation caused a lot of stress and inconvenience, and even after a month, I have not received my luggage or any compensation. I truly hope this issue is taken seriously, as such mistakes have a real impact on passengers’ trips. Please pay closer attention to the training and accuracy of check-in staff to prevent similar problems in the future.

Personally I don't care for rude staffs. But come on, can you guys use more advanced equipments to correctly detect dangerous items?. You guys create long security check in the world as you can't distinguish between candies or drugs, Being cautious is important, but being efficient is also essential, recalling Brussel is the capital of EU.

Dans le cadre de mon voyage à Rome, j’ai été prise en charge par le service assistance. Le personnel, des jeunes gens, s’est montré bien sympathique et utile.Le passage aux différents contrôles s’est effectué sans encombré.
Merci à toutes ces personnes qui m’ont permis de ne pas stresser.

Dit vliegveld kan zich eigenlijk geen vliegveld noemen. Er zijn treinstations die het beter voor elkaar hebben dat dit vliegveld.
Je komt ‘s ochtends aan na een lange vlucht. Er komen tegelijkertijd 4 vluchten van buiten het Schengengebied aan. Er zijn dan welgeteld maar 10 e-gates voor je paspoort te scannen, zorg dat je er meer hebt als je vluchten van buiten europa gaat aannemen. Je staat op z’n minst 1,5 uur in de rij, nergens heb ik dit meegemaakt. Erna is er ook nog een “stiptheidsactie” van het douane personeel. Ik begrijp dat je betere arbeidsvoorwaarden/salaris wilt krijgen, maar doordat de reiziger de dupe hiervan is krijg je hier niks meer voor elkaar. Ga eens kijken bij Schiphol in Amsterdam hoe het wel moet, of in Parijs. Je hoeft het wiel niet zelf opnieuw uit te vinden, maar leer gewoon van je collega’s.

Appalling lack of service and technology for ‘the capital of Europe’ where 3hrs is not enough to negotiate a snails pace through customs with no information on boards or in person whilst you queue for over an hour, and are told ‘too bad’ if you miss a flight. Rude, unaccountable behaviour from staff, the most intrusive pat down ever for a titanium hip that sets off all the old equipment. Never will go there again if we can avoid it. So many other major airports out Brussels to the bottom of the list. Poor form. When Ghent was so lovely, we found Brussels poorly resourced and quite rude. Not to mention gunshots waking us at 3am right outside our hotel and the emergency line (112) telling me to ring 101 - message bank for international guests!

The drop off and pickup system was as an emergency reaction to terrorist activity, but no one in management has ever taken the decision to actually implement a proper system. The road network is a nightmare. The airport facilities are in poor condition, toilets are invariably filthy. If you want an example of an extremely poorly managed facility, look no further than this airport. I have the unfortunate privilege of passing through here regularly. Clearly the management is either incompetent or uncaring to the needs of the paying public. Ques for non EU Travellers are extreme with a total of 4 booths/ staff to process thousands of thru passengers. These cues regulalry take 35-45 mins to clear. I am currently standing in front of the hopeless immigration officer who is having a lovely and in depth conversation with his colleagues and scrolling through his phone.
Ridiculous, management and a painful experience in general.

De vlucht is met een dikke 1,5 uur vertraagd. Kan gebeuren. Maar dan, wil je even ergens wat gaan drinken, gaan alle drank en eettentjes hier al veel te vroeg dicht. Nergens meer mogelijk om wat te drinken. Kom ik nog bij een bar die wel open lijkt te zijn, krijg je als je dan een koffie wil bestellen, een schofferende opmerking, were closed, cant you see that...wat een schijtziek hier op deze luchthaven.

Vlucht vertraging parkeergarage overvol stonden rijen .
Zouden bij de kis and ride opgehaald worden.
Erg slecht aangegeven na twee keer vragen waar ik 1 ons verkeerd stuurde en de andere het ongeveer wist een uur later bij de kis and ride aangekomen.

KOSTEN 189 EURO
echt niet normaal

3.4 hour queue at airport arrivals, I’m told this is a regular occurrence so avoid this airport at all costs go by Eurostar instead

Brussels airport is not managed! Customers are not cared!

The Brussels airport from terminal A to B is a disaster!!! We missed flight to Montreal due to NO management of this airport! Happened 11.10.2025, missed flight AC833!!!

Dear All, please be informed that if you chose this airport as transfer to Canada or other oversee destination, DO NOT do it. We missed flight due to complete chaos at the passport check from terminal A (EU) to B (oversee), happened 11.10.2025. No management for disabled (travelling with mom of age 75, treating as others, no respect), que of more then 2,5 hours, no management to check priorities prior to on board time. Result - we just came to gate 15 min after closing!!! Just to see the airplane and tell him good bye. The staff at the que was not managed, creating chaos and completely arrogant. I am frequent flyer, but this I have never seen at Vienna, Munich, Frankfurt, not mentioning others like Dubai, Hong Kong, Toronto, Chicago or even Instanbul.

Sorry to say, but if I would in the Brussels municipality - I would immediately FIRE the airport management! Such situation, such behaviour to customers is completely unacceptable!
Compensation - likely happy to have the next ticket for next flight 12.10.2025 compensated by airlines. BUT hotel cost for oversleep due to airport chaos? Lost time? If this feedback is really working, I expect a real big personal excuse from the airport general manager at least . Completely dissatisfied, disappointed and Brusseles never ever!
Jaroslav Milota

The Brussels airport from terminal A to B is a disaster!!! We missed flight to Montreal due to NO management of this airport! Happened 11.10.2025, missed flight AC833!!!

Dear All, please be informed that if you chose this airport as transfer to Canada or other oversee destination, DO NOT do it. We missed flight due to complete chaos at the passport check from terminal A (EU) to B (oversee), happened 11.10.2025. No management for disabled (travelling with mom of age 75, treating as others, no respect), que of more then 2,5 hours, no management to check priorities prior to on board time. Result - we just came to gate 15 min after closing!!! Just to see the airplane and tell him good bye. The staff at the que was not managed, creating chaos and completely arrogant. I am frequent flyer, but this I have never seen at Vienna, Munich, Frankfurt, not mentioning others like Dubai, Hong Kong, Toronto, Chicago or even Instanbul.

Sorry to say, but if I would in the Brussels municipality - I would immediately FIRE the airport management! Such situation, such behaviour to customers is completely unacceptable!
Compensation - likely happy to have the next ticket for next flight 12.10.2025 compensated by airlines. BUT hotel cost for oversleep due to airport chaos? Lost time? If this feedback is really working, I expect a real big personal excuse from the airport general manager at least . Completely dissatisfied, disappointed and Brusseles never ever!
Jaroslav Milota

Hoge luchthaventaxen, en wat krijg je er voor terug, ellenlange files hij security en onvriendelijk personeel. Als je kan vermijden

Worst airport I've been in last year's, rude employees and terrible organization of the security lines

Very arrogant security personnel and do racial profiling… very unprofessional and it seems they work with job students…
If you can avoid this airport.. do so!