Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely exceptional service from Bru! The product is superb! Coffee tastes far better from the ceramic lined cup vs. my previous stainless steel ones. Cup fits perfectly in the cup holders... Vis mer

Vurdert til 3 av 5 stjerner

As per title, they're advertised as easy clean but in all honesty i litterally dont think you can hygenically clean them... there are so many intricate surfaces and cavities in the lid that liqu... Vis mer

Vurdert til 5 av 5 stjerner

So this company have gone above and beyond to get their product to me! My box of cups went through 3 tries to get delivered to me in Portugal… with a detour through Austria! They never complained o... Vis mer

Vurdert til 5 av 5 stjerner

Excellent products, and also a really great company. I had an unfortunate issue with my lid and they were so quick to reach out, apologetic, and replaced it immediately PLUS gave me a free gift as an... Vis mer

Informasjon om virksomheten

  1. Butikk for motetilbehør

Skrevet av virksomheten

bru makes the ceramic travel mug that lets your coffee taste like coffee. We started with one simple frustration. Most reusable cups leave a faint metallic or plastic aftertaste that ruins a good brew. So we built a better one. Every bru is lined with smooth, taste neutral ceramic, vacuum insulated to keep coffee hot for hours and iced drinks cold, and fully leakproof for the commute, the car cup holder, the gym bag and the desk. bru began on Kickstarter in 2021, where 3,380 backers helped bring the idea to life. Since then we have grown into a brand trusted by thousands of coffee lovers across the UK and beyond, with a range of insulated ceramic travel mugs designed to be used every single day. We care about more than just great coffee. bru is built to last and made responsibly, designed to replace the single-use cups that pile up in landfill. Every mug is one small swap that adds up over years of daily use. Meaningful, innovative, sustainable products that give back. That is what bru is about. A reusable coffee cup you will actually want to reach for, morning after morning.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(52)

39 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing cup

Amazing cup! Super sturdy and stylish. I love the option to open a lid for cleaning. The interior is also very easy to clean so the cup doesn’t carry the usual smell of takeaway drink.
I had a small issue following the order and the team went above and beyond to remedy it.

15. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lovely gift idea

Lovely gift idea - elegant design and keeps drinks both hot and cold for some time. Make sure to check out the online instructions when deep cleaning.

7. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Well.

Problem solved. Love it.

23. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til bru

Svar fra bru

Hi Terry, It looks like you might have accidentally left a 1-star rating, as your review was very positive. If that’s the case, would you mind updating it to reflect? That would be amazing, thank you!

Vurdert til 5 av 5 stjerner

A truly worthy travel mug

An excellent product and well worth the purchase, that pays for itself at many coffee outlets. I’ve had this product for over two years, using it daily multiple times and it has never failed me! It keeps the drink warm for ages and is very ergonomic. The great feature too is that it doesn’t impact the flavour of your drink and is extremely easy to clean. Thank you for a great product.

21. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love it!

Genuinely doesn't feel like drinking out of a travel cup, but it's safe enough for me to have hot drinks around my little one. So glad I waited for the purple to be back in stock too! Fabulous communication from customer services too, they seem like a really lovely company.

12. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

No spill!

Got the no spill cup on Kickstarter and my girlfriend uses it all the time, especially when she is in the car. Works perfectly! No spills and it keeps it hot. Cleans up nice. What more could you want!?

1. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect travel mug worth the wait.

I brought this cup via kickstarter and I was like a lot of people, frustrated by the delay, but it was worth it as i now have the perfect travel mug. After having tried others, that leak or are uncomfortable to drink from, or don't keep the drink warm, this cup has it all, leak proof, a ceramic lining which means the drink doesn't strain or taint, a nice cup to handle and you can drink all the way around the rim without spillage, well done Bru you nailed it.

29. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Rather dissapointment

I bought travel mugs from kickstarter. firstly I pledged in May 2021 - early birds (expected delivery August) . Expected outstanding quality. As usually with kickstarter it delayed by like a year. my travel mugs are, well, average at most. I've got 3 mugs from Bru and single Contigo (2 years old, cleaned in dishwasher every day and once in a while lands in Cafiza to deep clean it) and as a delivery driver I put them to the test everyday. Today the day started as usual - quick aeropress to wake up and 2 lattes to go(one in Bru one in Contigo). I put the same amount in both mugs - filled them up with same liquid (espresso time difference round 2 minutes milk frothed in one jug just split between the 2). First impression- Bru mugs are not holding temperature nowhere near as good as Contigo. Secondly the lid feels cheap - really cheap. The Lid is oval shape not round - doesn't cover the white edging (especially visible on black/navy coloured mug), it doesn't leak but you can feel the edge around it and the "joint" between lid and base it gets warm in all 3 Bru's I own - that's where the heat escapes and my mug didn't hold heat for my first 4 hours. Coffee was luke warm in Bru (after 2 hours) , while in Contigo still nearly hot after the same amount of time of drinks sitting in them. It wasn't really cold outside I'd rather say that my van was warm (round 20-22 degrees celcius). If I could choose I'd return them for a refund as for the same kinda money I could get stainless steel mugs that I can chuck into dishwasher treat them like S***t and they still hold to the beating while providing good results. If you're thinking about buying travel mug I'd wait a bit an see for other people to comment as mine are simply a dissapointment.

16. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Constant delays with production and delivery

I ordered my travel mug in October 2020 (YES, you read that right) with an initial estimated delivery of mid- 2021. Since then, they have kept pushing forward the estimated delivery date (now Feb 2023) and sent out few to no emails to customers to update them about these continuous delays... Not very professional. Shame because on paper the products look great

12. februar 2022
Anmeldelse skrevet uten oppfordring
Logoen til bru

Svar fra bru

Hi George,

Yes, you ordered a pre-order item. If you ordered via Kickstarter which I believe you did it is not uncommon for projects to be delayed.
Our project has been delayed due to covid, logistical challenges, and many more factors.

We have been 100% transparent with why the project is running behind and update backers regularly usually every 1 month. You mentioned no one has got back to you. Please email us now with the subject 'TrustPilot - (order number)' and we'll look into it. We have no emails or messages we can see from a 'George' otherwise you'd have got your sorted.

We look forward to hearing from you.

Ashley

Vurdert til 3 av 5 stjerner

Bru Cups : Processing Delays

12 Nov 2022 - I submitted my order for Bru Cups and my credit card was debited. A delivery period of 2-4 days was advised in the acceptance email.

28 Nov 2022 - In the absence of any communication from the company, I sent an email to chase for an update on a delivery date. The website suggests that emails are normally answered soon after one day. I appreciate this is a busy time of year but bearing in mind my original order date I was hopeful of a timely update.

3 Dec 2022 - still no response from Bru Cups (yes, I have checked my spam folder) so I have emailed for a refund.

Review amended from 1 to 3 star as :-
7 Dec 2022 company emailed to explain they were waiting for parts.
14 Dec 2022 a full refund hit my account.

4. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love my bru cup

I love my bru cup! It looks stylish and keeps my coffee hot for hours. I’ve also used it with cold drinks in hot weather and it’s keeps the drink cold for the whole day. Delivery was quick and the cup was well packaged. Very pleased with my purchase.

30. juli 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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