Brakes work good the only thing I would recommend is to do away with the costumer having to sign for the package, it’s very annoying. It took three delivery attempts before fed ex final got us.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Hello, This is my very first Brompton, and I couldn't be more excited. I've wanted one for quite some time. After placing an order for a C-Line Low-handlebar, I was disappointed to receive an ema... Vis mer
My experience for the last 3 month for my bike was great one of the best decision i made to get my brompton c line tour de france im enjoying it especially in the city.And Big credit to the people who... Vis mer
Brompton are one of those rare companies that go above and beyond when you need them. It just makes it do much easier to buy Brompton bikes knowing that should you have any problems they're there for... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For the last 40 years we have changed the way that people get around cities on our folding bike. Each one is handmade in our factory in West London ensuring that they are made to the best quality. The bike is available in a range of colours and options to suit your style and we have a wide range of luggage and accessories to further personalise your bike.
Kontaktopplysninger
Unit 1, UB60FD, London, Storbritannia
- support@brompton.co.uk
- brompton.com
4,4
Enestående
6k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Nice bike, shame about the follow up support
3-5 days overoptimistic for delivery. Barely made 5 working days.
The assembly videos on your website did not play. YouTube did have some videos which I could use.
At least there was a manual included.
Glowing website for Brompton subscription. Poor customer support.
13. april 2026
Svar fra Brompton Bicycle
Hi Joan,
Thank you for taking the time to share your feedback although I’m sorry to read about your experience with our subscription service, and I want to reassure you that this is not the experience we aim to provide when purchasing a subscription on our website.
I am aware that a member of our Customer Service team has reached out to you directly to gather more details and offer any additional assistance you may need.
Should you need support with our products or services, please don’t hesitate to contact us directly via the link below and our team would be more than happy to assist you with any enquiries you may have and ensure you have a positive experience:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lyndon
Brompton Bicycle
The product quality is excellent
The product quality is excellent, however, the pedal mechanism does not meet the standards expected of Brompton. I had to visit a local store to learn how to remove the pedal in order to pack the bicycle.
Even in today’s digital world, a high-end product such as this should be supported by accessible, real-person customer service. Lastly, your logistics communication needs improvement, it should be integrated directly into your website, allowing customers to track order status without being redirected to a third-party shipper.
14. april 2026
I bought the City Bag For Brompton…
I bought the City Bag For Brompton Electric a couple of weeks ago and I'm simply over the moon! The quality is impressive, and the Brompton service is always impeccable! Thank you!
10. april 2026
My experience for the last 3 month for…
My experience for the last 3 month for my bike was great one of the best decision i made to get my brompton c line tour de france im enjoying it especially in the city.And Big credit to the people who work in brompton junction in paris they a re really helpful they will assist you right away if i have question😁
14. april 2026
I‘m happy with my Brompton since 12…
I‘m happy with my Brompton since 12 years. Now I have bought the transport box – so nice!
14. april 2026
This is it..
This bike is not for race, is not for off-road, is not for jump. It is for city life.
Wanna tell, I did never ride the bike as much since I was young boy. It always in my vehicle and ready to go.
Vintage C line 6 Speed and New P-line 4.
Still can't tell which one is better..
26. mars 2026
ABSOLUTELY PATHETIC
I have never experienced such a staggering level of incompetence in my life. Brompton treats their customers like absolute trash.
I have a subscription bike that Brompton needs to collect. To date, they have missed EIGHT collections in a row. Eight. Let that sink in. Not once has a courier shown up, and not once has anyone had the basic decency to call me and explain why.
I have stayed at home like an idiot for eight whole days, wasting my life and my time waiting for a "premium" brand to do the bare minimum. Every time I contact their customer service, I get the same dismissive, robotic excuses. They clearly don’t take my requests seriously, and they haven't offered a single pragmatic solution to fix this disaster.
At this point, I have no idea how many more days I’m expected to sit around like a prisoner in my own home for this damn collection.
14. mars 2026
Svar fra Brompton Bicycle
Hi Jeffrey,
Thanks for taking the time to write us a review and share your feedback, it is vital for us in order to help drive improvements to our products and services. I am sorry to read about your recent experience; it is certainly not in line with what we expect for our customers.
I would like to reassure you that this is not the level of service we aim to provide for our subscription customers and we will investigate what went wrong in this instance and take the necessary steps to ensure it does not happen again.
We are keen to support, and I am aware that a member of our Customer Service team is in touch with you directly to provide support.
If you ever need any further assistance with any Brompton product or service, please feel free to get in touch with us via email or live chat using the link below and we will be more than happy to assist:
https://www.brompton.com/s/contactsupport/
Kind regards,
Lyndon
Brompton Bicycle
Love the bike
13. april 2026
First-time Brompton owner
Hello,
This is my very first Brompton, and I couldn't be more excited. I've wanted one for quite some time. After placing an order for a C-Line Low-handlebar, I was disappointed to receive an email a few days later stating the order had been canceled due to availability. I was feeling pretty down. However, Karen from customer service went above and beyond to turn my experience around. She offered me alternative options, and thanks to her efforts, I finally got to own a Brompton. I was thrilled when it was delivered so quickly—absolutely amazed.
The quality of the bicycle truly impressed me; I see it as a beautiful piece of art on two wheels. There’s something truly special about a Brompton, and now I’m convinced of its uniqueness. This bike is more than just transportation; it’s a delight and a masterpiece.
13. april 2026
Third trip out the electric assist has…
Third trip out the electric assist has failed error E not to be sorted out by user . I need to take it to a dealer.
All the support pages direct back to the manuals. No option to talk to anyone.
13. april 2026
Svar fra Brompton Bicycle
Hello,
Thank you for taking the time to share your feedback, although I am very sorry to read about the issues you are experiencing. All our bikes undergo a pre-delivery inspection before leaving the factory to ensure they arrive in perfect working condition, and I apologise that you have experienced issues with the power assistance.
We are keen to assist, and I am aware that a member of our Customer Service team has already reached out to find out more details and help resolve the issue.
If you ever need support with any Brompton product or service, you can contact our Customer Service team via live chat, email, phone, or video call and we will be always happy to assist:
https://www.brompton.com/s/contactsupport/
Alternatively, please feel free to visit our support page, where you can find a wide range of “how-to” videos for at-home repairs and maintenance.
https://www.brompton.com/s/
Kind regards,
Lyndon
Brompton Bicycle
War halbes Jahr begeisterte Fan aber…
War halbes Jahr begeisterte Fan aber nach aktuellen Erfahrungen würde ich die Marke nicht weiter empfehlen.
Habe ein Brompton electric G line am 27.Juni 2025 über Jobrad gekauft. Bis Januar 2026 ca. 600 Km zurückgelegt. Dann auf einmal zeigte er Elektrikfehler an. Erst mal selbst alle Verkabelung geprüft, leider ohne Erfolg. Habe extra ein Gold Retailer Fahrradgeschäft zur Überprüfung ausgewählt wo ich auch früher gut beraten wurde. Das Fahrad ist jetzt seid 27.02.2026 zwecks Garantie Reparateur und direkten Service dort. Ersatzfahrrad nicht möglich, Fehler konnte bis jetzt nichts behoben werden. Soll laut Fahrradladen an Brompton liegen, da es nur einzelne Komponenten nach langer freigabe zuschickt. Sorry aber bei dem Preis sollte die Qualität von Service besser sein. Hätte mir doch lieber für die hälfte ein aus China holen sollen. Bei Garantie kann Brompton was von den lernen, schade.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brompton Bicycle
Hallo Kamil,
vielen Dank, dass Sie sich die Zeit für dieses Feedback genommen haben.
Dies entspricht nicht unseren Erwartungen an unsere Kunden beim Kauf eines Brompton-Fahrrads, und es tut mir leid, dass wir in diesem Fall unseren hohen Standards nicht gerecht geworden sind.
Ich weiß, dass sich bereits ein Mitarbeiter unseres Kundenservice-Teams mit Ihnen in Verbindung gesetzt hat, und wir arbeiten eng mit dem Händler zusammen, um das Problem mit Ihrem Fahrrad zu lösen.
Wir halten Sie regelmäßig auf dem Laufenden und freuen uns darauf, Sie bald wieder sicher und zufrieden mit Ihrem Fahrrad fahren zu sehen.
Sollten Sie jemals weitere Unterstützung benötigen, kontaktieren Sie bitte unser Kundenservice-Team per Live-Chat, E-Mail, Telefon oder Videoanruf. Wir helfen Ihnen jederzeit gerne weiter:
https://www.brompton.com/s/contactsupport/
Mit freundlichen Grüßen,
Lyndon
Brompton Bicycle
Man hat ein Fahrrad einfach immer und…
Man hat ein Fahrrad einfach immer und überall. Man kann’s überall mit hinnehmen. Es ist super klein passt überall rein. Es fährt auch sehr schnell man hat keine Einsparung es ist ein vollwertiges Fahrrad. Es ist einfach top
12. april 2026
Disappointed
New Brompton bike users in the U.S., be aware: I received my bike, assembled it, and rode once briefly—only to find the rear tire flat the next morning. Customer service took several days to respond (excluding the weekend) and then blamed me for not checking tire pressure beforehand. There was no acknowledgment that new users aren’t warned to check this before riding, nor any clear notice included with the bike.
This isn’t about the cost of replacing an inner tube; it’s about the quality of customer service. The lack of accountability and tendency to blame the user—after just one day of ownership—is frustrating and disappointing.
9. april 2026
Brompton C Line
Super Service,super Fahrrad.Bin super zufrieden mit dem schnellen Service, das Brompton war innerhalb weniger Tage bei mir.Aufgeklappt und losgefahren und begeistert bis heute.Sollte eigentlich nur als Pendlerrad dienen.Macht aber soviel Spass beim fahren das ich es auch für Touren zum einkaufen nutze.Habe es auch schon 17 km am Stück gefahren weils einfach gute Laune macht.Bin mehr als zufrieden und freue mich auf die nächste Tour.
21. mars 2026
Svar fra Brompton Bicycle
Bonjour,
Merci d’avoir pris le temps de nous laisser un avis.
Je suis désolée de lire que vous avez rencontré des difficultés pour nous contacter. Nous proposons plusieurs moyens pour que nos clients puissent nous joindre s’ils ont besoin d’assistance concernant nos produits ou services. Veuillez trouver les détails ci-dessous:
Email: Vous pouvez nous contacter via le lien ci-dessous. Nous nous efforçons de répondre à toutes les demandes dans un délai de 72 heures:
www.brompton.com/support/contact-us/email
Chat: Cliquez sur l’icône en bas à droite de votre navigateur pour démarrer une conversation avec un membre de notre équipe. C’est le moyen le plus rapide de nous contacter. Ce service est disponible de 9h à 21h30 (heure du Royaume-Uni) en semaine, et jusqu’à 16h30 le week-end.
Demande de rappel: Planifiez un appel téléphonique avec nous via ce lien:
www.brompton.com/support/contact-us/phone
Notre service de rappel est disponible du lundi au vendredi.
Téléphone: Vous pouvez également nous appeler directement au 020 8232 8484 pour parler à un membre de notre équipe.
Je comprends que vous ayez rencontré des difficultés pour nous joindre; un membre de notre équipe vous a depuis contacté afin de vous apporter de l’aide.
Si vous avez besoin d’une assistance supplémentaire avec votre Brompton, notre page d’assistance comprend également des vidéos explicatives utiles pour les réparations et l’entretien à domicile:
www.brompton.com/s/
Vous pouvez également contacter notre service client pour toute question concernant nos produits ou services, nous serons toujours ravis de vous aider:
www.brompton.com/support/contact-us/email
Cordialement,
Lorena
Brompton Bicycle
Dette er Trustpilot
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.