Bringo Car Rental Anmeldelser 

Svar fra Bringo Car Rental

20. okt. 2025

Le dichiarazioni riportate nella recensione sono gravemente fuorvianti e non corrispondono alla realtà dei fatti. Bringo non ha addebitato alcun importo al momento della prenotazione: come chiaramente indicato sia sulla piattaforma BSP-Auto sia nella conferma ricevuta, viene effettuata esclusivamente una verifica preliminare della carta con importo pari a 0 euro. Non esiste alcun addebito o trattenuta prima del ritiro del veicolo.

È altresì specificato in modo inequivocabile – sul sito BSP-Auto, sul nostro sito ufficiale e nei termini e condizioni accettati al momento della prenotazione – che la carta di credito presentata deve avere una validità residua di almeno 6 mesi. Questo requisito non è opzionale, bensì necessario per poter emettere coperture assicurative e depositi cauzionali, in linea con le normative e con gli standard internazionali di tutto il settore autonoleggio.

Nonostante la mancata conformità ai requisiti contrattuali da parte del cliente, è stata offerta una soluzione alternativa tramite una copertura assicurativa facoltativa, proposta non per obbligo ma per consentire comunque la consegna del veicolo a chi non può disporre di una carta idonea. Tale servizio viene gestito attraverso una compagnia assicurativa esterna e rappresenta una garanzia reale, in sostituzione della tutela normalmente garantita dalla carta di credito.

Si evidenzia inoltre che la prenotazione poteva essere cancellata gratuitamente e senza alcun addebito, qualora il cliente non intendesse accettare le condizioni previste.

Bringo respinge fermamente qualsiasi insinuazione sulla mancanza di trasparenza o serietà. Le condizioni erano chiaramente riportate, accettate prima dell’arrivo in sede e perfettamente in linea con le regole del settore. Chi sceglie di non leggerle non può attribuire ad altri responsabilità che derivano da proprie omissioni.

Svar fra Bringo Car Rental

Oppdatert: 19. okt. 2025

Your review contains false and defamatory statements that we strongly reject.

Our customer service operates 7 days a week for over 10 hours a day and consistently responds to all requests within a few hours. The maximum wait is always under 24 hours.

The vehicle was delivered to you clean. Any external dirt was caused solely by unexpected rain just before your arrival, which is obviously beyond our control. The €30 charge you received has nothing to do with a so-called “drop-off fee,” which does not apply in your case. It refers strictly to an internal cleaning fee, due to the condition in which the vehicle was returned, as clearly stated in the contract you signed and in our published rental terms.

Regarding the alleged “pre-existing damage”: the damage was detected and documented at the time of return. You provided photos and videos that do not show any timestamp or other verifiable metadata; as such they cannot reliably prove that the material was recorded before the rental began — they could have been taken afterward. Our employee also made a video at the time of return which documents the condition found when the car came back.

The assertion that we failed to respond is false. We replied and provided the documentation relating to the return. You continue to repeat untruths in order to damage our reputation.

Accusations of “scammers” or “cheating” are offensive, unfounded, and damaging. We will not tolerate being defamed and reserve the right to take all necessary actions to protect our image.

Bringo Car Rental operates with transparency and in compliance with the law. Spreading false statements is a serious matter and will not go unanswered.

Svar fra Bringo Car Rental

13. okt. 2025

We would like to clarify a few things:

It is correct that the coverage you purchased was not valid with Bringo Car Rental, as it was an external insurance policy and therefore not recognized by our company. As explained upon arrival, this coverage is neither managed nor connected to our system.

Furthermore, as specified in the rental conditions, vehicle washing is not included: the car must be returned clean, or you can pay for the washing service directly at the rental office upon return.

Regarding damage, these are always reported in the rental agreement given to you when you pick up the vehicle. The damage we found upon return was not listed in the initial agreement, therefore, it is a new damage that occurred during your rental period, for which you are responsible according to the conditions you signed.

Our customer service has always been clear and transparent, both at the time of pick-up, when all the conditions and coverage differences were explained to you, and at the time of return, when you were explained the procedure for requesting reimbursement from your external insurance.

This review likely stems from disappointment at having simply applied the terms of the contract and charged for damage actually found during your rental.

Bringo Car Rental always operates with fairness, transparency, and professionalism, fully respecting the conditions agreed to by each customer.

Svar fra Bringo Car Rental

18. okt. 2025

Your review contains false and misleading statements that must be firmly corrected.

In Italy, as in the vast majority of professional car rental companies, a credit card with at least 6 months of validity is a mandatory requirement. This is not a “personal choice” of Bringo, but an industry standard. The reason is simple and perfectly legitimate: we must be able to charge any delayed fines or legal penalties that may arrive weeks or even months after the rental. This can be done exclusively with a valid physical credit card issued in the driver's name and with sufficient validity. A card expiring in 2 months does not offer the legal or financial guarantees required.

Virtual cards are not accepted by most rental companies, precisely because they cannot be directly linked in a verifiable and legally binding way to the person renting the vehicle, especially when visible only on a mobile phone with no embossed name. This is an international standard, not a “Bringo invention”.

Regarding the €35/day option, it was not a “money-making trick” but the only possible legal solution to allow you to rent the car despite not meeting the standard financial requirements. That additional cost covers a specific third-party insurance policy designed for customers in your exact situation: those without a physical card or sufficient validity. This option exists to help customers, not to take advantage of them.

Your claim that Bringo “only wants to make more money” is not only false but offensive. We operate with full transparency, in compliance with national regulations and international rental standards. Using defamatory language is unacceptable and will be legally addressed if continued.

Bringo Car Rental follows legitimate procedures that are standard across the industry. Ignoring these rules or refusing to comply with them does not give anyone the right to publish false accusations.

NOT accepting virtual or short-validity cards is standard practice. Offering a compliant insurance-based alternative was the only way to proceed legally and protect both parties

Svar fra Bringo Car Rental

7. okt. 2025

Dear Samuel Barkóci,

All our vehicles are recent models, no older than three years. Some cars may have higher mileage because, unlike many other companies, we offer unlimited mileage to our customers — something that naturally results in a higher odometer reading but does not compromise the car’s safety or maintenance.

Regarding the headlight issue, a light bulb can unfortunately stop working at any time. In such cases, we always recommend that our customers contact us immediately, as we would have promptly replaced the bulb or provided a suitable solution. In this case, we were never contacted during the rental.

Our shuttle service operates 24/7, with a shuttle passing every 10 minutes. The parking area is located less than 8 minutes from Palermo Airport and hosts eight other car rental companies, making it a strategic and well-connected location.

As for the insurance matter, we firmly reject any suggestion of misleading practices. The requirement to present a valid credit card in the main driver’s name (with at least six months’ validity) is clearly stated in both our and our partners’ booking conditions. The customer did not meet this requirement. Therefore, the only alternative to proceed with the rental — instead of having the booking cancelled, as most companies would do — was to take out an insurance package covering the absence of a credit card. This was a transparent and optional solution, not an imposed or unfair charge.

Finally, regarding the return process, there was no confusion: our staff member was simply managing the return of two vehicles at the same time and was fully aware of each rental.

At Bringo Car Rental we are committed to clarity, fairness, and customer support — values we consistently uphold in every rental experience.

Svar fra Bringo Car Rental

7. okt. 2025

Grazie! Siamo felici di sentire che avete gradito le nostre auto e che il nostro personale sia stato all'altezza!

Svar fra Bringo Car Rental

7. okt. 2025

Grazie a voi! A presto!

Svar fra Bringo Car Rental

7. okt. 2025

Thank you!

Svar fra Bringo Car Rental

31. aug. 2025

Merci

Svar fra Bringo Car Rental

Lagt ut: 17. aug. 2025

Non siamo noi! Noi non siamo mai stati su Booking . com, forse ci ha scambiati per la ditta Bingo ma noi siamo BRINGO car rental, le nostre auto sono tutte nuove ed efficienti, il nostro personale parla inglese e diamo sempre la massima assistenza. La invito a cncellare subito la recensione sbagliata o ci rivolgeremo ai nostri avvocati per tutelare la nostra reputazione!