BrawBand Anmeldelser 

I recently signed up with Brawband and couldn’t be happier with the experience.

From the very start, their customer service was top-notch, although I did have to try a few times before getting through to anyone.

A special shout-out to Andrew, who went above and beyond to answer all my (many!) questions with patience and clarity. He made the whole process smooth and stress-free, and I really appreciated how knowledgeable and friendly he was throughout.

Perfect at time and good cooperation from engineers

I’ve been trying to get in touch with BrawBand for a little while now, both via email and phone, but unfortunately haven’t been able to reach anyone yet. I’m genuinely interested in your service and would really appreciate hearing back from your team.

I understand things can get busy, and I’m still hopeful that someone will be able to respond soon. Posting here as a last resort in case this helps direct my message to the right place. Looking forward to hearing from you!

Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us informed of when City Fibre would arrive, to check progress and for confirmation we were up and running again. Great!

Had a few problems during set up but Andrew helped us through everything and got it all set up and it was well worth the wait

Been with them 3 years , great service, has naan down twice in the 3 years I have been with them and they give constant updates on twitter (x) letting people know what’s happening and an estimated time it will be fixed. On the phone customer service is fantastic, they take the time with you to check things and are so friendly

Would recommend

Brawband is genuinely awful. WiFi drops out on average between 10-15 times a day for 2-3 minutes. Constantly having to re set router. When you speak to them they just repeat the same sentence back ''everything is showing as fine at our end'' and if you dare question them in any sort of manner they reply with ''threatening or abusive behaviour to our staff will not be tolerated we will not reply to further emails if you do this again''. Pathetic company with pathetic broadband. I used to have an old Virgin system in which wasn't Fibre and it covered the whole house easily - nothing ever buffered. Brawband barely even makes it up the stairs. I have the router next to my TV with an ethernet cable hard wired into my sky box from the router and it still buffers 3-4 times if your watching an hour long programme for example. Questioned this with Brawband and they advised that I needed to complete a test with everything else in the house turned off to get an accurate result. WHY!? When it's hard wired via an ethernet cable.
DO NOT USE. GO ELSEWHERE.

Great company

Easy to join. Cancelled other provider for us. Kit arrived quickly. Good communication.

Great customer service on the phone as well as installers. Clear and concise instructions provided. Incredibly fast internet also.

Best broadband I have had, super quick, no issues so far, I have no complaints at all.

Been with Brawband for over a year now as I wanted to support local Scottish businesses over big corps despite them costing a bit more, but unfortunately I can't recommend them due to how poor their customer service is, providing no help, incredibly delayed responses and going so far as to suggest I'm either a liar or incompetent.

Received an email about internet outages on Thursday, was 'fixed' a few hours later but I was still experiencing issues with my internet being very unstable, dropping out every 30-60s to the point I couldn't do any Teams calls while working from home.

Customer services refused to provide any assistance suggesting it must be an issue with my home setup (which hasn't changed in a year), eventually saying I need to only have a single device with a 1gb connection connected via ethernet and run speed test - a faff but I did it, confirmed what I had done and sent them a screenshot showing my speeds are very slow.

They then proceeded to ignore this (and follow up emails) for 6(!) days, before responding that I must have used a device without a 1gb port over wifi (why would the port matter if I used wifi...?), effectively calling me either a liar or incompetent, and they're not going to acknowledge any issue "the service itself is nice and stable".

Problem still unresolved at this time, but I plan to leave this dreadful company as soon as I'm able and go with a company that respects its customers.

Very smooth changeover

Really great, service makes it even better - especially Andrew Parker!

Fast response and solve of any problems you got. Always working. Fast speed

Great service great Internet as well

Fast and efficient install, installers were polite and cleaned up after themselves.

Great service efficient and connectivity 100% better than previous supplier

Brawband - Great Broadband company to deal with, left Virgin media after 30 years as Virgin customer service is -zero and having to call Virgin up to literally*beg* for reasonable costs is just beyond belief.

Called up Brawband and spoke to Andy with various queries before committing to a 2 year deal which he answered honestly and provided me with all information that I required. With Virgin, I literally could not get Internet upstairs so Andy advised me to get the pod extender BUT if upon getting Internet installed to check if I could get Internet upstairs (which I could with zero hassle whatsoever) then I could return the pod at no expense to me.
I did indeed call Andy back to explain that I didn't need the pod and he immediately arranged a return for me and when call ended,I was sent an email to say the return process had begun.
It is so good to actually call up and get to speak to someone knowledgeable and helpful within the UK and will most certainly be recommending Brawband to all and sundry.
Well done Brawband, you have a great staff member (Andy) who provides great Customer service.
Virgin media - take note of a truly good business model (Brawband)!