Bpm-Lux Anmeldelser 

My first experience using this service has been extremely disappointing. An item of mail was dispatched with tracking, which confirms that it was delivered to the BPM address provided on the 1st April, but to date I have received no notification of its' recipt in my virtual mailbox.

Assuming that the Easter holiday might have entailed some delay I refrained from making contact for a while, but growing frustrated I did approach BPM and provided them with the details I had. Since then I have had no further response.

Obviously its highly concerning that a company that claims to safely store mail might mislay a tracked item and since it was tracked I cannot approach the original sender, as they've have fulfilled their obligation. Given my subscription over several months, this has proved an expensive mistake and I wish I'd done a little more research before signing up.

UPDATE: Several weeks after posting this, and my item remains missing. BPM have been unable to provide any explanation as to how this could have occured. My conclusion is that they do not have the ability to securely receive and safely store mail across their multiple facilities, and therefore are to be avoided.

(Since the tracking clearly shows the date and time of delivery, I'm inclined to agree with the sender that BPM did receive the item, and that it's with them that responsibility rests.)

Hello, The management of the packages is very good but now after 3 months of subscription I want to close my account and there is an option, I cannot cancel it, I already sent 3 emails and I have no response.
Not recommendable

Very expensive and too many hidden fees they will charge you even if you don't use their serves.

First time doing business with Bpm Lux and I'm pleasantly surprised! Had a package sent over to the address provided by them and they shipped it to me the next day they received it. They repackaged it as I requested as well. I'm extremely satisfied with the service.

I am a new customer at BPM and at the moment I am very satisfied with it. I have already received a few packages.
The PackUp service of the post office is good but it can only be used with a few foreign post offices like DHL (the German post office or the Belgian post office), the others deliver with a courier (for example DPD for the French post office). And, of course, delivery by courier does not work with the Packup service. As I hate that my parcels are lying around in the lobby of my building, I thank BPM very much. It's a bit more expensive but what a peace of mind!

In der Regel laufen bei BPM alle Transaktionen vorbildlich unproblematisch, dies gilt sowohl für EU als auch US-Transfert.
Bei selten doch auftretenden Problemchen und Anfragen zeigt BPM zudem seine wahre Stärke :
Unglaublich schnelle und präzise Aufklärung mit vorbildlicher Hilfestellung und direkter persönlicher Kundennähe.

Einfach, preiswert, effizient.

Après avoir lu tous les avis sur ce site j’ai eu beaucoup de mal à me lancer mais comme il n’y a qu’eux qui ont une adresse en Belgique j’ai quand même franchi le pas. J’ai commandé sur Lidl.be et je suis donc passé par bpm lux pour me faire livrer (un poste à souder d’une valeur de 150€) Concernant la livraison et les informations de suivi j’ai été très satisfait. Bpm est réactif. Concernant les tarifs je n’ai pas eu de mauvaises surprises ce qui était écrit sur leur site correspondait à la somme qu’ils m’ont demandé. Concernant le service après vente ou le contact de bpm j’ai été très déçu. On ne peut pas les contacter par téléphone. Quand on écrit sur leur site dans contact on a rarement une réponse (1 réponse sur 4 mails envoyés). Je leur avais écrit pour résilier sur leur site je n’ai jamais eu de réponse par contre ils m’ont répondu lorsque je leur ai écrit sur leur boîte mail et c’est comme ça que j’ai pu résilier. Dans l’ensemble je suis très satisfait de leur prestation et les recommandé.

Great service!
I needed to buy an item that the shop was not able to send to my country. I found BPM Lux and they made the proccess easy and smooth! With very great pricing as well! (I was actually pleasantly surprised when I had to pay for shipping even with insurance) - based on my experience with other reship companies - somehow I expected that to be way higher, so GREAT JOB ON THIS!!!!! When I will need to use this kind of service once again, this is my way to go!

perfect , trusted service. customer service replied fast and no issues when i receive my mails.

I signed up for an account on a Friday evening hoping it would be available on the same day, only to discover in the Terms of Service that the verification documents was a manual process that could only be completed on the following business day, a Monday. So much for my weekend shopping or so I thought...

To my complete surprise, my account was working in no time. I woke up on Saturday. BPM had answered my support request, verified the documents and I was good to go.

I cannot speak to the other features of the service. This is about my experience with account activation.

To put it in perspective: I happen to be one of the very first customers; the original BPM went bust on me, but at least they hat the decency to hand over my parcels to a local logistics service. It took some fighting on my part to get my stuff, but in the end, all was well. I don't blame BPM. The logistics contractor was giving everyone a hard time (they apparently tried to take advantage of the situation).

I am using the service since months without any problem. I have received small/medium/large parcels by Fedex, TNT and even by standard postal service without any tracking number.

Never was problem, they received the parcels then uploaded it into the system, not only where it is came from, but weight,dimensions and even tracking number to make easy for me the identification.

If I asked extra services, they did everything for me. Like re-checking parcel, making photos, scan documents, repackage parcels or even call directly the necessary courier company because one of my parcel has been delivered to a wrong place.

If I had any question, I got answer by email usually within 30 minutes and not an automated answer, real answers with real informations.

So I am more than satisfied with the service, more familiar to me than any other parcel forwarding service,

Recommended!

This company was created for people living in Luxembourg to shop online in Germany. If you live outside Lux, (or the EU) definitely steer clear. The "New BPM-Germany" in a nutshell: zero price transparency, hidden fees, horrible customer service, huge mark up on shipping and standard bait and switch tactics.

I have re-signed up for BPM-Lux mailing services since they changed owners. New owner is very friendly and helpful. I am eternally grateful for her assistance and look forward to being a BPM-Lux customer once again. I have revoked a previous negative review as there were some communication difficulties which meant that my emails to customer services with requested Identity documents attached where bouncing back to me for several days in a row and not getting through to them. As you can understand, seeing as the company was under new ownership I was rather worried and concerned about this and I couldn't even email them to alert them of the problems that I was having. I can confirm that I have now sorted this out and apologise profoundly to the owners of BPM-Lux for my previous negative review. Very sorry for the misunderstanding! :-)

Endured BPM-Lux business practices for a year. Then.... they were gone. The company appears to have dissolved overnight. Contacting them is not possible because, according to the last email they sent to customers, they are unable to "access their servers" ??? I hope everyone that was unfortunate enough to be a BPM-Lux customer somehow recovers their mail and packages.

expensive, but good service

WARNING this company have ripped me off. They charged me crazy fees of over €4000 for storage when I never agreed to this. Then when I confronted them about it they refunded 70% but still said they had to charge me €1200. CRAZY. So as you can imagine I asked to close the account. Now they have charged me €66 to close the account. Please look out for this company.
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WARNUNG diese Firma haben mich abgezockt. Sie zahlen mir verrückt Gebühren von über € 4000 für Lagerung, wenn ich nie vereinbart, dies zu. Dann, wenn ich damit konfrontiert sie darüber erstattet 70% aber immer noch sagten, sie hätten mir Kosten € 1200. CRAZY. So wie Sie sich vorstellen können, fragte ich, um das Konto zu schließen. Jetzt haben sie mich beauftragt, 66 € auf das Konto zu schließen. Bitte achten Sie auf dieses Unternehmen.