PriParcel Anmeldelser 

Complete rip off. I used the parcel service than a letter was sent to my inbox and they refused to send ot without buying an extra service. I then cancelled and they insisted i keep paying for 6 months due to the fact they refused to redeliver my letter. Avoid at all costs.

Prima vangnet om voorafgaand aan mijn remigratie naar Nederland alvast spullen te ontvangen terwijl mijn nieuwe woning nog werd verbouwd. Werkt zoals geadverteerd.

Extremely Frustrating Experience – Exorbitant Prices, Hidden Fees, and a System Designed to Trap You
One star is way too generous for Priparcel (⁠priportal.eu⁠).
Signing up is seamless, but their services are ridiculously expensive, and closing your account is a bureaucratic nightmare engineered to squeeze as much money out of you as possible:
Unjustified & Exorbitant Costs: Subscription and handling fees are outrageously high compared to market standards and the actual quality provided. You end up paying top dollar for basic features that other providers offer for half the price.
Obscure Fees & Negative Balances: Out of nowhere, your e-wallet goes into a negative balance (-€3) due to vague VAT adjustments and hidden admin charges, without any upfront transparency.
Illusion of Account Deletion: The "Delete Account" button is practically a decorative feature. The system continuously blocks your request under endless pretexts — first alleging an unpaid invoice or a negative balance, and once you pay everything off to €0.00, it blocks you again because your canceled service remains "active" for another two months!
Predatory Notice Periods: Even after canceling your subscription and settling all debts, the platform forces your account to stay active until a distant future date, leaving the door wide open for further automated charges.
Rigid & Opaque Interface: Everything is automated in a rigid, anti-consumer way designed to maximize fee collection rather than user satisfaction.
Terrible value for money, unethical account management practices, and an overall miserable user experience.

UPDATE: The merchant’s response changes nothing. My account balance was at €0.00, and I requested complete account closure. PriParcel refuses to close it, holding the account hostage while generating forced notice period fees (€2.50/month) for a service I do not use. Misleading terms buried in fine print are not transparency. The case remains officially registered with the European Consumer Centre (ECC).

Hi, I am overall satisfied with he site and the experience when handling a package. However, the shipping part I don't actually like, I mean i was just given 2 offers, DHL and Post NL and both were equally priced (too high vs the price of food). Plus it took forever to arrive. You should have multiple choices with regards to shipping: faster & more expensive ones (1-3 days delivery) and slower ones & cheaper (10 days delivery), plus more choices with regards to courier companies, GLS, UPS etc. Otherwise the shipping cost plus the slow delivery create this unpleasant feeling that I paid a lot but I didn't get good customer service.

Hoewel het fijn is de privacy the hebben van een mailbox zijn de kosten erg hoog. Met name het doorzenden van pakketjes is absurd.

Fijne service voor wanneer je geen pakketten thuis kunt ontvangen!

Do you want to experince worst parcel redirection service? Well, you are in the right place.
Where do I start...
I guess with the subscription. Normally, subscription gets suspended if not paid in due time right? No with the PriParcel service, they will continue to send you montly emails with demand to pay for each unused month.
Next topic is delivery. They bulk up the normal price about 3x times. I was quoted 81 euro for the delivery via dhl, which if checked on dhl page is 26 euro. Talk about tranparency. They claim that the provided shipment price calculator is for informational use only. Right... DHL webpage have one as well, where you can check that pricing as well.
So, you have to pay for the subscription, you have to overpay for basic delivery by land..
And lastly, the termination of the account.
This is most frustrating thing ever.
You have to terminate your parcel box - you do that.
You'll try to delete your account after, in order not get futher invoices for the useless subscription - you cannot, because it states that :
"Your account currently still has active services. Once these have ended it is possible to delete your PriServices account."
And that's wher it gets interesting, I've already terminated my account 3 months ago, tho the subscrition kept on going. And now I have -27 euro, even tho I have terminated my parcelbox and the portal simply didnt let me to cancel my account
If this is not fraud practice, then what?

I belive I have to file a complaint with the European Consumer Centre

De logistieke after service is fijn doordat ze soepel omgaan met de eigen regels. Het bedrijf ontvangt pakketten en stuurt ze door. Eerlijk gezegd tegen hoge meerkosten. In deze tijd van lockerlocaties van DHL DPD en PostNL wellicht niet meer een toegevoegde waarde. Desondanks vriendelijk personeel dat zijn uiterste best doet de klant een topservice te geven. Dikke pluim!

Great customer service. Thank you for all your help and support. You always respond quickly and are always willing to help. A very friendly and efficient support system.

CustomerService did a great job in solving my problem.

Very good service, quick and easy

I used this service once. I paid 1 month. When they couldn’t charge me for the next months, instead of cancelling the subscription, they sold my data off to debt collectors so they can collect off me €75 even though i used this horrible service ONCE. So you essentially sign up to a must pay subscription or they sell you off to debt collectors, even though u didnt use the service.

After 8 shipments and consolidating 24 packages, I can confidently say PriParcel is a great service.

Support is fast (same-day replies), helpful, and friendly.

Pricing is on the higher end but fair... Packages are sent out within 1 day of paying for consolidation and typically arrive 2–3 days later.

Honestly, given my experience, I struggle to relate to the negative reviews on here. PriParcel has been a reliable service for me.

I am extremely disappointed with my recent experience and want to highlight three major issues regarding transparency and reliability.

1. Inaccurate & Misleading Shipping Calculator
I relied heavily on the platform’s shipping calculator before choosing the service. The estimate it provided was a key factor in my decision. 
However, the final charges ended up being higher because the calculator did not include the hidden margin or additional costs that were applied later. 
A price estimator that excludes essential parts of the total cost is not an estimate—it is misleading. 
This lack of pricing transparency is inconsistent with EU consumer protection requirements, which mandate providing complete cost information before purchase.

2. Hidden Margin on Carrier Rates
I was told directly that the company adds a margin on top of the carrier’s actual shipping price. This markup is not disclosed anywhere—neither on the website, nor during checkout, nor in the pricing tool. 
Handling fees do appear later in the process, but again, not clearly during checkout, and the margin itself remains completely opaque. 
Customers deserve to know exactly what they are paying for before committing to a shipment. Anything less is not transparent.

3. Vague “Use Your Own Label” Carrier Option
The platform initially presented the possibility of using my own courier label, and the FAQ wording suggests some flexibility through exceptions.
However, once engaged, I was told this was not possible due to automation limitations.
The issue here is not contradiction, but rather the unclear and ambiguous way the option is communicated. Customers are left with an impression of flexibility or there is an alternate option that, in practice, does not seem to exist. I had found much cheaper delivery options that I was not able to use, despite paying a subscription and handling fees.

Conclusion
If these details had been made clear upfront—accurate estimates, disclosed margins, and honest carrier options—I would have made a very different decision. Instead, I encountered unexpected costs and contradictory information. 
Until transparency improves, I cannot recommend this service. - buyers beware !.

Goed geholpen, hele proces is soepel verlopen.

I’ve used several other parcel forwarding and consolidation services before, and they’ve all been excellent! Easy to use, clear, affordable, and efficient. Unfortunately, this was my first time using PriParcel, and it has been an absolutely disastrous experience.

The website is terribly designed and confusing to navigate. It’s unclear where to click, there’s barely any useful tracking information, and everything feels disorganized.

I ordered two small packages that I wanted to consolidate into one shipment. These were low-value items and should have cost around 10–20 EUR to ship together. Instead, the total ended up being over 50 EUR, which is absurd! It cost more than the combined value of the packages themselves.

What makes it even worse is that you can’t see shipping prices in advance. You have to send a “request” and then wait days to receive a random quote. You’re forced to choose a shipping method before even knowing the price, which makes no sense at all. Then they just send you a total that you’re expected to pay, no breakdown, no comparison, no choice.

On top of that, unexpected extra charges keep appearing: a fee for consolidation, then shipping, then more small charges stacked on top. It just keeps adding up. This is by far the most expensive and frustrating forwarding experience I’ve ever had.

No other company operates like this, and I strongly advise anyone to choose a different service. I will never use PriParcel again. If you want to stay in this business, you really need to start listening to your customers! Because this was a complete disaster.

You submit a request in their support module, and they respond as late as possible to charge you as much as possible for the package they have.