Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything went completely according to plan. The representative was very professional and thorough, setup an account for me, and moved things along for this sale, but did not rush through things.
Sales were great, but I was confused a bit about delivery, communications said pickup at terminal, yet the delivery address on documents was my home address. Should give the address of the terminal wh... Vis mer
September 2024 - Calgary, Alberta. Incredible savings when you buy online and fast shipping. We will not go back to the traditional a/c furnace sales channel. Where the total cost of replacement wa... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av varmeutstyr
- Butikk for klimaanlegg
- Leverandør av varmtvannsbeholdere
- Leverandør av varmtvannssystemer
- Ovnsbutikk
- Produsent av ventilasjonsutstyr
Skrevet av virksomheten
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Kontaktopplysninger
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4,5
Enestående
247 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brad was first class
Brad was first class , it was obvious he knew his stuff , when I decided to change my order he was great about it , absolutely no heavy sales pitch .
When I did eventually order my furnace the procedure was quick and painless .
I was a bit annoyed at the shipping arrangements that it couldn’t be delivered to my closest town instead it was a four hour drive to collect it and bring it home and I had given a name of a shipping company that I’ve used various times before.
There was an option to get it delivered to my house but I’m often not around.
But it wasn’t a deal breaker by any means .
The other little issue was that the furnace had two small screws driven through the base of the furnace attaching it to the pallet so when we came to lift the furnace off the pallet I had no idea those little screws were there so the weight of the pallet bent the base of the furnace before we realized about the screws .
So a sign or something to warn about the screws would have saved damaging the unit .
This might not have been a BPH fault Napoleon may well ship them with the screws.
I am going to go back to Brad for advice on a different project for my sons house and most likely buy the parts needed from him .
Where’s my BPH ball cap Brad ??
17. oktober 2023
Svar fra BPH Sales
Neil,
Our apologies we are so late responding to your feedback here - we have been busy designing some ball caps ;)
In all seriousness, THANK YOU for the very detailed review and feedback. Rest assured all points have been shared with the respective teams, and they will be investigating where we can further improve to make sure we can meet or exceed your expectations next time around!
We look forward to welcoming you back again, Neil. We will try to remember to include a few extra BPH goodies for you with the order ;)
Regards,
The BPH Sales Team
the are quick to anser you and solve my…
the are quick to anser you and solve my problem gently
23. oktober 2023
Svar fra BPH Sales
Frederic,
Merci pour votre avis positif. Nous apprécions que vous preniez le temps.
The BPH Sales Crew
Excellent
Excellent! Great friendly service from Brad on my phone order. Received daily updates on status until order was shipped. Order arrived in good condition one week to the day from when ordered! HAPPY! HAPPY! HAPPY!
12. oktober 2023
Svar fra BPH Sales
Hi Bill,
Our teams try their best to provide a high quality customer experience, and we are glad that Brad was able to support you and meet your expectations!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Perfect service!
6. oktober 2023
Svar fra BPH Sales
Hi Dave,
Glad to hear our team fulfilled your expectations! We hope to see you back again the in the future.
The BPH Sales Team
Svar fra BPH Sales
Scott, we are happy our team was able to help advise and support you with your purchase!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Got me the needed parts super fast
Got me the needed parts super fast, had them in time. Thank you!
13. september 2023
Svar fra BPH Sales
Glad our team was able to support your required turn around time. We look forward to welcoming you back again!
The BPH Sales Team
Very good service and trustable company
11. september 2023
Svar fra BPH Sales
We are happy to here our team met your expected levels of service. We appreciate your feedback and positive word for future customers to reference.
The BPH Sales Team
Svar fra BPH Sales
Glad you were happy with the level of service our team could provide! Thank you for taking the time to leave a review.
The BPH Sales Team
Very good and fast service
Kept me informed on the delivery date and it was there when they said.
28. august 2023
Svar fra BPH Sales
Hi Brian,
Thanks for taking the time to provide feedback. Happy it all worked out smoothly for you! We look forward to welcoming you back again in the future.
Regards,
The BPH Sales Team
The item delivered fast and very…
The item delivered fast and very secured packaging.
I highly recommend.
22. august 2023
Svar fra BPH Sales
Good day John,
Thanks for taking the time to provide feedback on the quality of the packaging and delivery times. We look forward to welcoming you back again in the future.
Regards,
The BPH Sales Team
Svar fra BPH Sales
Hi Brian,
Thanks for the positive feedback, and we are happy our team was able to help you out!
Regards,
The BPH Sales Team
Svar fra BPH Sales
Thanks for taking the time to leave a review, we appreciate the effort and look forward to welcoming you back!
Shipping is horrifying takes seven days…
Shipping is horrifying takes seven days to get your product!!!
8. august 2023
Svar fra BPH Sales
Hi John,
Unfortunate to hear that you were not satisfied with our shipping and lead time, and thank you for providing us with this feedback. We will take a look into our organization and processes to see if we are able to speed this up in the future.
In the meantime, we also appreciate your patience and understanding that the majority of the items purchased through our website require specialized freight transport, which, unfortunately, is not usually as fast as courier service or Canada Post.
Of course, if you ever have another project where lead time for a product is critical, please contact our team before placing your order to ensure we can have the products arriving at your location in time for your needs.
Thanks for the feedback, and we look forward to welcoming you back again.
Svar fra BPH Sales
Thanks for the effort to leave us a review for our services! Glad to hear you were happy. We look forward to welcoming you back again.
Great service!
Simply great service and advice on our purchase of a Venmar A130 HRV. Helped us to size the unit correctly and the delivery was very fast.
12. juli 2023
Svar fra BPH Sales
Kevin,
We are glad our team was able to advise and support you throughout your new HRV air exchanger purchase. Thanks for taking the time to leave your review for us.
Votre service est très rapide et le…
Votre service est très rapide et le suivi de la commande très efficace. Altough my english us not fluently l was able to follow my tracking parcel.
Vous êtes très professionnel et je vous recommanderai à l’avenir. Tank you for all….
28. juli 2023
Svar fra BPH Sales
Merci beaucoup pour la critique positive et les commentaires.
Merci de travailler également avec notre système de suivi des envois en anglais - nous réalisons que ce n'est pas optimal pour nos clients francophones, mais apprécions votre patience.
Nous sommes impatients de vous accueillir à nouveau dans le futur!
Amazing Company
This company goes above and beyond with their service and products. Superb knowledge and really amazing staff. Thanks so much Riley
12. juni 2023
Svar fra BPH Sales
Thanks for taking the time to leave your feedback! We are glad our team to support you fully.
We look forward to welcoming you back again in the future.
Svar fra BPH Sales
Thank you for the effort to leave us a review!
Product Options - I had a custom built home by a builder…
I had a custom built home by a builder who sadly left much unfinished. My lifebreath was purchased but left not working, wrong vents and without a control panel. BPH sales listened, answered my questions and provided options so I was sure to order the correct panel control for may unit.
19. mai 2023
Svar fra BPH Sales
Our team understands the challenges and frustrations when facing a delivered yet incomplete home or project. Glad we could be of assistance determining the best solution for your air exchanger system!
Great Service
Overall a very good experience with ordering and shipping of the product. Contacted customer service with a minor billing issue and the response was excellent.
10. mai 2023
Svar fra BPH Sales
Robert, thank you for taking the time to provide your review! We are glad to hear you are happy with our service and response.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.